Tools and Techniques for Improving Organisational Performance and Role of Employee Well-being in Motivation and Performance: A Case Study of BUNI Travel

This report discusses the tools and techniques that help in improving organisational performance and the role of employee well-being in motivation and performance. It includes a Pestle Analysis of BUNI Travel and explains how different tools like KPIs, performance appraisal, 360-degree feedback, management by objectives, rewards and recognition programmes, and personal development plans can be used to improve organisational performance. The report also highlights the importance of employee well-being in enhancing productivity, morale, talent acquisition, and customer relationship management.

Business

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Tools and techniques that helps in improving organisational performance................................3
Role of employee well-being in improving motivation and performance...................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
APPENDIX......................................................................................................................................8

INTRODUCTION
A process of management which assists in hiring, motivating and maintaining human
personnel in an organisation is termed as Human resource management. It is associated with
manpower retentions of an organisation with a purpose of improving productive contribution of
human resources. It is management of human resources at work which binds them with an
organisation to attain objectives effectively. Within this report, BUNI Travel is an organisation
which is taken into consideration for demonstrating different aspects of this report (Alzola,
2018). In this portfolio, Pestle Analysis of the respective organisation is going to be conducted
and along with it tools and techniques that helps in improving organisational performance will
also be explained. Moreover, role of employee well-being in improving performance and
motivation is also going to be described in this report.
MAIN BODY
HRM is management of human resources at work which binds them with an organisation
to attain objectives effectively. BUNI Travel is an agent-based travel agency located in the North
of England and takes booking as well as introduce the travel plan for the market share.
Administrators of BUNI Travel use this process to promote friendly and morale working
relationships among its employees to attain goals of an organisation. This strategy of
management helps it in maximizing fertility by developing effectiveness of its human resources.
Tools and techniques that helps in improving organisational performance
The concept of performance management facilitates an organisation in becoming more
successful as staying ahead of the competition. It is significantly consists of analysing, reporting
as well as managing the progress of the organisation for improving its performance as a whole.
There are various kinds of tools and techniques that helps in improving the performance of the
organisation (Blayney, Cormier-MacBurnie and Young, 2020). Some of these tools and
techniques are discussed as under:
 KPIs And Metrics: These are the measures that give a way for measuring the
performance of the organisation in association with their strategic objectives as well as
goals. It is considered as a form of HR Software and can be used by BUNI Travel in
order to improve the performance of the human resources and organisation as a whole.
KPI can also be used by the respective organisation in enabling the performance

conversations that are considered as rich as well as data-driven. These performance
indicators help in framing better business decisions for the company.
 Performance Appraisal: It is another tool that helps a company in measuring the
performance of an organisation. With the help of this technique, managers of BUNI
Travel can combine their business goals and objectives with the goals of an individual. In
order to get the correct amount of outcomes from this tool, the respective business is
required to take care that the process of appraisal is fair as well as honest and two-way
communication takes place (Hughes, 2018). If the managers of company ignore these
points then the appraisals can work as demotivators for the organisation and decrease the
organisational performance. Through the appraisals, managers of the organisation can
also identify those human resources who are not performing up to their best level.
 360 Degree Feedback: This tool generally deals with the assessment as well as
evaluation of organisational workers that can be in the form of either external or internal.
It helps an organisation in measuring the performance of organisation as a whole. In
context of BUNI Travel, this tool gives each as well as every person of workplace with a
detailed assessment of their performance which is based on the views of people along
with whom they work. This tool gives confidential reports or results and hence, presented
to workers generally by organisational managers. Thus, this technique is used by the
respective company while providing training as well as development.
 Management by Objectives: Such tool is used in measuring organisational performance
and starts with identification of manpower goals to list of essential resources for meeting
targets. During the period of evaluation, managers of BUNI Travel meet periodically for
discussing the progress of an individual and as an whole organisation. Organisational
performance is measured through evaluating how many objectives are attained within the
pre-defined time frame.
 Performance Management Frameworks: It is also known as Balance Scorecard and is
one of the most famous and best-known framework of management (Lv and et.al, 2018).
This tool is considered as a strategy execution technique that helps organisation like
BUNI Travel in clarifying their strategies as well as communicating the business
objectives and priorities. It also helps the respective company in monitoring the progress
through measuring that at what extent objectives and priorities are delivered. Along with

it, this tool facilitates the managers of the company in defining as well as managing the
action plans for ensuring initiatives are in place in order to achieve strategic objectives
and business priorities.
 Rewards and Recognition Programmes: The rewards and recognition given to the
human resources of a company helps the organisation in improving its values, enhances
the efforts of team and along with it, also raise the customer satisfaction (Mashhady,
Khalili and Sameti, 2021). This tool also helps the managers of BUNI Travel in
motivating specific behaviours as well as attitudes among the members of team. This can
help the company by maintaining greater employee engagement that increases the
retention and also helps in creating a favourable working environment within the
organisation. In this way, this tool helps the organisation in improving its business
performance.
 Personal Development Plans: This is another kind of tool that is considered as an
efficiently as well as expertly designed action plan that is based on the requirements,
awareness and wants of the activities that are conducting by organisational management
in encouraging personal as well as organisational developing. Within the BUNI Travel,
managers of the company often make use of this tool as it helps them in identifying
different kinds of requirements that are associated with training and development. The
personal development plan facilitates the organisation by creating an action plan that
helps in satisfying or fulfilling such needs. By making use of this kind of tool, individuals
within the respective organisation can set out the path in which they desire to grow and
identify the process of achieving their objectives and goals.
Role of employee well-being in improving motivation and performance
The term employee well-being is said to be the state of mental and physical health of the
employees that leads from dynamics within as well as sometimes outside of the workplace. It
consists the relationships of an individual with its colleagues, using tools and resources, greater
decisions of business that influence them, their work and various other factors (Raeder, 2019).
There are different roles of employee well-being in order to improve motivation and
performance. Some of these roles are described as under in context of BUNI Travels:
 Helps in increasing productivity: Employee well-being facilitates the human resources
of BUNI Travel in enhancing the level of productivity, motivation as well as

performance. If the manpower within the respective organisation feels well then the
workforce will show their healthier behaviours, attitudes and along with it, also facilitates
in taking better business decisions. Also, well-being is connected to the greater levels of
employee involvement as well as lower levels of turnover and absenteeism. The theory of
human relations expresses that greater employee well-being is concerned with greater
level of productivity.
 Facilitates in enhancing morale: Human resources within an organisation feel more
valued and competent when their requirements are met or satisfied at all the level of the
organisational structure (SHARMA and SRIVASTAVA, 2020). It includes mental,
physical and financial requirements of the manpower of the companies like BUNI Travel.
The another role of employee well-being in improving motivation and performance is
that it promotes the work-life balance among its subordinates and helps in developing
trustful relationships. The employees of this travel organisation can give a chance to their
teammates in interacting outside the workplace that will help in improving their
motivation as well as performance.
 Provides better talent: This is another role of employee well-being that helps in
improving the performance and motivation through providing better talent of the
employees. When BUNI Travels has its good brand image within the market place as an
employer who supports as well as respects work-life balance then the employee will be
more interested in capturing skilled and trained human resources. Along with it, it also
helps in maintaining employee retention for the longer period of time. By providing
better talent manpower, employee well-being can facilitate in improving the performance
of the organisation as a whole.
 Assists in improving CRM: Though this role of the employee well-being, it is
considered that employees who are happy are the great brand ambassadors (Wang and
Srivastava, 2020). If the human resources treat their teammates in a well-mannered way
then the positive energy would pass on to the customers of BUNI Travel. Such workforce
will get motivated in order to understand the way in which the products and services of
the company will best satisfy the needs and wants of its customer-base.

CONCLUSION
From above explanation of the report, it has been concluded that human resource
management is concerned with the process of hiring, selecting, deploying and inspiring human
resources of the organisation in order to achieve the business goals in an effective manner. In this
report, various kinds of tools and techniques have been discussed that facilitates in measuring the
performance of the organisation as a whole. Moreover, the different roles of employee well-
being in order to improve the motivation as well as performance have also been explained in this
report. Furthermore, Pestle Analysis of the given company has been conducted that helps the
organisation in making strategic business decisions.

REFERENCES
Books and Journals
Alzola, M., 2018. Decent work: The moral status of labor in human resource
management. Journal of Business ethics. 147(4). pp.835-853.
Blayney, C., Cormier-MacBurnie, P. and Young, J. D., 2020. The devolution of human resource
management to line managers: A preliminary examination of the hotel industry in
Halifax, Canada. Journal of Human Resources in Hospitality & Tourism. 19(4). pp.443-
472.
Hughes, J. C., 2018. The changing tourism and hospitality context: Implications for human
resource management in an age of disruption and growth. In Handbook of human
resource management in the tourism and hospitality industries. Edward Elgar
Publishing.
Lv and et.al, 2018. Cloud computing management platform of human resource based on mobile
communication technology. Wireless Personal Communications. 102(2). pp.1293-1306.
Mashhady, A., Khalili, H. and Sameti, A., 2021. Development and application of a service
design-based process for improvement of human resource management service
quality. Business Process Management Journal.
Raeder, S., 2019. The role of human resource management practices in managing organizational
change. Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte
Organisationspsychologie (GIO). 50(2). pp.169-191.
SHARMA, S. and SRIVASTAVA, S., 2020. HUMAN RESOURCE MANAGEMENT: A
CRUCIAL COMPONENT IN CONTEXT OF THE INDIAN HOSPITALITY
INDUSTRY. Journal of Services Research. 20(1).
Wang, W. and Srivastava, G., 2020. Enterprise Human Resource Quality Management Model
based on Grey Relational Analysis. International Journal of Performability
Engineering.

APPENDIX
A PESTLE analysis for BUNI Travel
PESTLE analysis refers to an important tool that help company to identify its internal as
well as external factors that affects business environment of an organisation in order to operate
their business. It includes certain factors of external environment of the business and that are
Political, Economic, Social, Technological, Legal and Environmental. The factors that affects
business environment of BUNI Travel are described below:
Political factors- The political factors that affects the BUNI Travel business environment
are open borders, government stability as well as tax incentives. The rules and policies of
governments can also influences tourism industry greatly.
Economic factors- Rising disposable incomes and sharing economy are some economic
factors of country that influence BUNI Travel to provide effective service to their customers.
Rising disposable income of the consumer makes them to afford those holidays where they want
to be go.
Social factors- The rise of social media and racial acceptance are certain factors of the
society that helps BUNI Travel to operate their business in effective manner. By the access of
social media people are more influenced in order to make their visits in many countries.
Technological factors- The development in technology provide better transport to the
customers which makes company to use these facility in order to provide effective service to
their customers.
Legal Factors- Flexible tourist visa system in the country can helps BUNI travel to
provide effective service to their customers. They also need to know about the local laws and
restriction of the country in order to provide service according to them.
Environmental factors- Increase in pollution due to transport can affects BUNI travel to
operate their business relevantly. It also cause negligence in tourist which makes them to operate
their business in proper manner.