Tools and Techniques to Increase Organizational Performance and Role of Employee Well-being in Improving Motivation and Performance: A Case Study of BUNI Travel

This case study focuses on BUNI Travel, a travel agency aiming to improve employee performance. It discusses tools and techniques to increase organizational performance, such as key performance indicators, 360-degree feedback, benchmarking, management by objectives, and rewards and recognition programs. It also highlights the role of employee well-being in improving motivation and performance, including the importance of workplace culture, incentives and rewards programs, and employee engagement. The study concludes that employee well-being is crucial for achieving higher goals and maintaining motivation and performance in the long run.

Case Study: BUNI Travel

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Tools and techniques to increase organizational performances...................................................3
Role of employee well-being in improving motivation and performance...................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
APPENDIX .....................................................................................................................................9

INTRODUCTION
People management is important aspect in business that is mostly related with training,
development and motivating the employees on daily basis. Further, the present report is based on
BUNI that is travel agency and is aiming to improve employee performance on long run.
Moreover, the report will highlight some tools and techniques that might be used by the firm so
that efficiency of the workers is maintained and increased for the future goals. Lastly, the role of
employee well-being in increasing motivation and performance at the workplace at various
departmental levels will also be covered under this report in detail
MAIN BODY
Tools and techniques to increase organizational performances
Organizational performance is very important as it helps in analysing organizational
output against some predefined standards. Also, it is duty of every firm to ensure the
performance of each individual employee on timely basis so that if any corrective actions
required might be taken on timely basis (Huo, Boxall and Cheung, 2020). Moreover, the
performance might be measured either in terms of financial and market performance or based on
the shareholder value. Furthermore, for the company like BUNI that is running on small scale it
is essential that this aspect is given major importance so that certain goals and expand into newer
regions becomes much easier. Moreover, below is the list of tools and techniques that might be
applied by the firm to improve the current position and performance.
Key performance indicators :
These are the methods that are used to measure how well the all employees within the
firm are performing in accordance with strategic goals and objectives. Also, here certain tasks
are set before the start of any activity that are later compared in the end to identify success is
gained or not (Waseem and et.al., 2020). Moreover, these performance indicators might be in
form of revenue growth, profit margin, customer satisfaction and much more based on the long
term plans of the firm. It is effective tool for measuring performance as it would allow the firm
to take corrective action on time if any deviations found.
360 degree feedback:
It is the type of technique that is used by the firm to asses each individual behaviour and
output given during the particular point of time. Moreover, here detailed assessment is done

through taking views from the people with each individual employee works. Also, it might
include people like supervisors, managers, colleagues, customer and much more. Furthermore, if
lack of skill or competency in any employee is found than management decides to organize the
training programme so that the skills might be improved and there is greater efficiency in work.
However, it is time-consuming method but it is good when detailed information is to gathered
regarding the conduct of each activity in the organization.
Benchmarking:
This is also effective technique that might be used by the firm so that performance is
measured on timely basis and goals are achieved smoothly. Also, this type of technique might be
used either for internal or external organization review. Moreover, it helps in comparing the
performance based on the past performance or any other company that have the similar goals for
the business (Jarden and et.al., 2018). Furthermore, benchmarking technique might be used
either for any processes, skills or any activity that is undertaken by the firm in daily work.
Management by objectives :
It is technique that is used by the firm where certain objectives are defined clearly and it
helps in finding out how each objective might be achieved in particular time period. Also, it is
the most effective method as it defines specific work that need to be carried out through working
together and building the culture to achieve common gaols of the firm (Key Tools and
Techniques for Performance Management, 2022). Moreover, the main idea of this concept is that
as once each objective is achieved through carrying out the work than the individual are
motivated to achieve the others goals in the same manner. Furthermore, this technique is better in
terms that it encourages the employees to set their own goal through support of the managers and
allows them to review continuously. Thus, it also helps in developing better employee manager
subordinate relationship at all levels within the workplace.
Rewards and recognition programmes:
All the employee works in the firm in return of getting better salary and wages and hence
it is the greatest motivation factor that helps the employee work harder for the firm. Also, the
firms need to develop better rewards and incentive programmes in form of bonus, salary,
promotion etc. so that workers feel satisfied and feel valued being the part of the firm. Moreover,
they also motivate other people to join the firm or to give the best output in order to receive the
same honour from the organization. Furthermore, rewards and incentives schemes need to be

made, reviewed and modified on timely basis according to the changing business environment so
that there is no dissatisfaction and high level of performance might be maintained by the
employees for longer time period.
Thus, above are few of the techniques that might be applied when the firm is aiming to
earn greater revenues through increasing the productivity of the employees. Also, through this
analysis the firm would be able to devise better policies and strategies in the future and would
also attract new customer for the business. Moreover, unnecessary costs and time would also not
be involved when there is clarity in the working (Tamunomiebi and Oyibo, 2020). Also, through
practising all these techniques on regular basis the quoted firm would be able to devise better
strategies for the firm and faster decision-making process would be made as all employees would
participate actively in suggesting ways for future improvement in the firm activities. Other than
this technique rest other are performance appraisals, balance scorecards, personal development
plan and much more. Furthermore, all these might not be applied on the same time however the
firm might choose some of these according to the budget and time it has so that it is able to
compete in the market and sustain for longer time period.
Role of employee well-being in improving motivation and performance
Employee well-being is very crucial as it helps more the happier the employees that
better the results are achieved by the firm. Also, company performance is based on how well and
satisfied are employees so that all challenges are overcome by the firm in positive manner.
Moreover, organizations where employee well-being is taken most care has greater innovation
and creativity and individuals are ready to take greater responsibilities in the future (McConnell,
2018). Furthermore, well-being of the individual employee might be assured through developing
better incentive and rewards programs so that every hard work that is given by the employee in
making the organization reach towards the success is noticed by other people that are working at
the workplace.
Also, significance of employee well-being is that it would result in lower staff turnover
ratio that will ultimately save the costs that would otherwise would be incurred by the firm in
hiring new employees within the firm on regular basis. Also, organization where individual well-
being and safety is assured is able to develop good brand image in the market and is also able to
attract new customer for the business. However, the employee well-being is also ensured when
all proper facilities at the workplace are provided and better workplace culture is been provided

so that people are able to enjoy the work and are ready to take certain responsibilities both for the
personal and professional growth .
Moreover, if firm is taking proper care and providing full support to employees to
undertake various decisions (freely) than employee motivation and confidence is also increased
to achieve various goals of the firm in well-defined manner. Also, in earlier times it was seen
that organizations were not concerned much about the welfare of the employees as main motive
was to earn only greater profits (Lewis and et.al., 2019). However, in the current time sit is
totally changed as employee are not motivated due to the current business environment, its
working or any other reasons than it would not give better result to the firm and hence human
resources is considered as most important asset that would help the firm to compete in the market
effectively against some bets competitors .Also, teamwork and coordination is another element
that defines how much the organization is working and caring about its employees as in any
organization there are greater cases of conflicts within the workers than there is negative impact
on the productivity of the firm.
Employee well-being is the way in which employees' work, their expectations and place
at which they work affects their overall health and happiness. Employee well-being is the key to
their keen motivation and efficient and effective performance. It keeps employees loyal to the
organization. When employees know that the company offers them health perks it makes them
happy. For instance giving them comprehensive health plan or nutrition program by the company
provides employees with access to healthy meals which in turn make them feel that they are
being valued by the firm they work for. This initiates an appreciative behaviour for the company
among the employees (Mitchell and et.al., 2021). Workers like their workplace, enjoy spending
time in working and also maintain their healthy lifestyle goals. Company can provide on-site
gym or yoga facility to its employees to help them to live a healthy lifestyle. This makes them
more excited to work for the enterprise. In addition, providing these perks eliminates the
competition by other employers in the same field as of the organization.
Job seekers will be more enthusiastic to work with the company also they will have more
positive attitude with respect to companies cost-cutting practices. Good employee well-being
measures improve engagement numbers of the employees. Happy employee tends to be more
engaged with the company, it means they have emotional connection with the company's
mission. And motivated to complete benchmarks set by the firm. They are more productive in

their regular activities. High employee engagement numbers depicts employees care about the
company they are working in, caring employees work better. When companies care about the
health and happiness of the employees and is willing to spend for their well-being, its social
image improves. Organization can boost its reputation by offering various employee benefit
schemes. Reputed organizations attract top talent more easily. Good well-being programs focus
on adoption of healthy behaviours by the employees. Hence, well-being programs reduce
elevated health risks. Effective implication of these programs ensure that employees are having
healthy lifestyles so it results in reduction of health care costs for the company. Supply of right
nutrients in right quantity and good hydration to human body improve the effectiveness of the
brain (Kales and et.al., 2019). Employees with right nutrition are more productive and focused to
the work. Well-being programs also decrease absenteeism, employees having good health
behaviours, control over their stress, healthy blood pressure, cholesterol, and glucose and are fit
have lower absenteeism.
It is a proactive approach to avoid the chances of problems arising because of long term
sickness of employee. Employee recruitment and retention improves by well-being programs. It
builds and help to sustain high employee morale. Employee well-being is measured by using
some factors like values, ethics, teamwork, work and environment processes, recognition and job
satisfaction. Workplace design affects employee well-being and creativity. A workplace design
that gives privacy to employees while they are working leads to emergence of creative thinking
and innovation. Increase in creativity in the company reduces the need for paid input from
creative third parties.
CONCLUSION
From the above report it can be concluded that employee is the greatest asset for the any
firm and hence it is very important that performance is measured on timely manner so that there
is no problem in achieving certain goals of the business. Also, the report had identified certain
tools and techniques for increasing the organizational performance such as 360 degree review,
management by objectives, benchmarking and much more that is essential for measuring the
efficiency of employees on timely manner. Lastly, significance of employees well-being in
achieving higher goals and maintaining the motivation and performance in the long run had also
been discussed in detail under this study.

REFERENCES
Books and journals
Huo, M. L., Boxall, P. and Cheung, G. W., 2020. How does line-manager support enhance
worker wellbeing? A study in China. The International Journal of Human Resource
Management. 31(14). pp.1825-1843.
Jarden, R. J. and et.al., 2018. Quality appraisal of workers’ wellbeing measures: a systematic
review protocol. Systematic reviews. 7(1). pp.1-5.
Kales, H. C. and et.al., 2019. Management of behavioral and psychological symptoms in people
with Alzheimer's disease: an international Delphi consensus. International
psychogeriatrics. 31(1). pp.83-90.
Lewis, R. A. and et.al., 2019. Identifying mobile applications aimed at self-management in
people with chronic kidney disease. Canadian journal of kidney health and disease. 6.
p.2054358119834283.
McConnell, C. R., 2018. Interpersonal competence in the management of people. The Health
Care Manager. 37(4). pp.358-367.
Mitchell, A. and et.al., 2021. Dietary management for people with an ileostomy: a scoping
review. JBI Evidence Synthesis. 19(9). pp.2188-2306.
Tamunomiebi, M. D. and Oyibo, C., 2020. Work-Life Balance and Employee Performance: A
Literature Review. European Journal of Business and Management Research. 5(2).
Waseem, S. and et.al., 2020. Impact of Work Life Balance on Employee Wellbeing in Banking
Sector.(A Project Study). Journal of Peoples University of Medical & Health Sciences
Nawabshah.(JPUMHS). 10(2). pp.86-95.
Online
Key Tools and Techniques for Performance Management. 2022. [Online]. Available
through:<https://bernardmarr.com/key-tools-and-techniques-for-performance-management/>.

APPENDIX
Pestle Analysis
Political
Government stability: A stable government
will attract more tourists and have a good
impact over the business operations.
Tax Incentives: poor tax incentive polices
will lower down the operations.
Economic
 Rise in disposable incomes: high
availability of cash in hands of people
increase the travel pattern in them and it
is an opportunity for the enterprise.
Social
 Social pressure: travel have become a
fashion trend in modern world. This
will have positive impact on the firm.
 Social acceptance: people are
increasingly accepting people of
different race and religions, it is good
from enterprise's view.
Technological
 Better transport facilities encourage more
travellers.
Legal
 Non abidance of laws results in
adverse effects over the smooth
operations.
Environmental
 Transport pollution: it is the biggest
factor that affects company negatively.
 Negligence by tourist: this results in
pollution at local level and ruins the
image of the firm