Domino's Pizza Quality Improvement Strategy

Running Head: Total Quality Management
DOMINO’S
Total Quality Management

Total Quality Management 1
Executive Summary
In every organization, adequate tools and techniques are adopted in order to maintain the
effectiveness and efficiency of the organization as well as to reduce the waste from the
workplace of the organization. In this scenario, an adequate analysis will be done in relevance
with the Domino's organization which is a fast food chain. This organization is serving their
products and the services across the globe. They have maintained their distinctive image in the
fast food industry through serving qualitative products. Along with serving their consumers with
delicious pizzas, they also deliver the same to the doorstep of the customer. Apart from the
adaptation of effective tools and techniques, their performance is gets declining and to regain
their position in the dynamic business environment, an organizational manager has implemented
the analysis to determine the issues which are responsible for the declining performance of the
organization.

Total Quality Management 2
Table of Contents
Executive Summary.........................................................................................................................1
Introduction......................................................................................................................................3
Challenges faced by Domino’s........................................................................................................4
Selection of techniques....................................................................................................................5
Tools of quality management..........................................................................................................6
Implementation of techniques..........................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10
Appendices....................................................................................................................................11

Total Quality Management 3
Introduction
Domino’s Pizza is a large fast food chain network and it has various outlets in Australian states
also. They are popular across the globe for serving and delivering the pizza to its customers. The
Domino’s company is working on the franchise basis and they have the maximum number of
franchise stores across the globe. In Australia only, they have reached to the number of 2000
stores. They have adopted the technique of providing adequate quality goods and services in
order to develop goodwill in the fast food industry and along with this, they have been
continuously working on improving the quality services and the products to satisfy the customer'
requirements and to meet the customers' expectations.
Being the manager of the organization, it was analyzed that certain issues are being faced by the
organization which is resulting in the declining performance of the organization. In order to
avoid these issues, I suggested the upper-level management to adopt certain quality improvement
techniques for increasing the efficiency of the organization as well as to match up with the
customers' expectations.
 Survey
 Plan-do-act-check
Under this report, analysis of the issues faced by the organization will be discussed and along
with the analysis of the issues, adequate options will be adopted to resolve those issues to attain
the organizational objectives. Discussion on the quality management techniques will also be
performed under this report (refer 3).