Running Head: Total Quality Management DOMINO’S Total Quality Management
Total Quality Management1 Executive Summary In every organization, adequate tools and techniques are adopted in order to maintain the effectiveness and efficiency of the organization as well as to reduce the waste from the workplace of the organization. In this scenario, an adequate analysis will be done in relevance with the Domino's organization which is a fast food chain. This organization is serving their products and the services across the globe. They have maintained their distinctive image in the fast food industry through serving qualitative products. Along with serving their consumers with delicious pizzas, they also deliver the same to the doorstep of the customer. Apart from the adaptation of effective tools and techniques, their performance is gets declining and to regain their position in the dynamic business environment, an organizational manager has implemented the analysis to determine the issues which are responsible for the declining performance of the organization.
Total Quality Management2 Table of Contents Executive Summary.........................................................................................................................1 Introduction......................................................................................................................................3 Challenges faced by Domino’s........................................................................................................4 Selection of techniques....................................................................................................................5 Tools of quality management..........................................................................................................6 Implementation of techniques..........................................................................................................8 Conclusion.......................................................................................................................................9 References......................................................................................................................................10 Appendices....................................................................................................................................11
Total Quality Management3 Introduction Domino’s Pizza is a large fast food chain network and it has various outlets in Australian states also. They are popular across the globe for serving and delivering the pizza to its customers. The Domino’s company is working on the franchise basis and they have the maximum number of franchise stores across the globe. In Australia only, they have reached to the number of 2000 stores. They have adopted the technique of providing adequate quality goods and services in order to develop goodwill in the fast food industry and along with this, they have been continuously working on improving the quality services and the products to satisfy the customer' requirements and to meet the customers' expectations. Being the manager of the organization, it was analyzed that certain issues are being faced by the organization which is resulting in the declining performance of the organization. In order to avoid these issues, I suggested the upper-level management to adopt certain quality improvement techniques for increasing the efficiency of the organization as well as to match up with the customers' expectations. Survey Plan-do-act-check Under this report, analysis of the issues faced by the organization will be discussed and along with the analysis of the issues, adequate options will be adopted to resolve those issues to attain the organizational objectives. Discussion on the quality management techniques will also be performed under this report (refer 3).
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