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Total Quality Management - Assignment

   

Added on  2021-06-15

15 Pages3960 Words59 Views
Leadership ManagementData Science and Big DataHigher EducationPolitical Science
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Running head: TOTAL QUALITY MANAGEMENT FOR IMPROVING PRODUCTIVITYAND ORGANISATIONAL EXCELLENCE: AN EVALUATION OF THEGOVERNMENT SECTORS IN UNITED ARAB EMIRATESTotal quality management for improving productivity and organizational excellence: Anevaluation of the Government sectors in United Arab EmiratesName of the studentName of the UniversityAuthor Note
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1TOTAL QUALITY MANAGEMENT FOR IMPROVING PRODUCTIVITY ANDORGANISATIONAL EXCELLENCE: AN EVALUATION OF THE GOVERNMENTSECTORS IN UNITED ARAB EMIRATESExecutive Summary:Total quality management is a process through which private sectors can satisfy customerneeds by maintaining quality. Hence, it is essential for various industries to compete withothers in market. However, public sector has also adopted this strategy to improve its servicequality. in this research paper, the researcher has also intended to discuss about the TQM onthe government sectors of the United Arab Emirates with special focus on Al Ain and AbuDhabi.
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2TOTAL QUALITY MANAGEMENT FOR IMPROVING PRODUCTIVITY ANDORGANISATIONAL EXCELLENCE: AN EVALUATION OF THE GOVERNMENTSECTORS IN UNITED ARAB EMIRATESTable of ContentsChapter 1: Introduction:.............................................................................................................31.1 Overview:.........................................................................................................................31.2 Background of the study:.................................................................................................31.3 Aims of the study:............................................................................................................41.4 Objectives of study:..........................................................................................................41.5 Key research questions.....................................................................................................4Chapter 2: Literature Review:....................................................................................................5Chapter 3: Research Methodology:............................................................................................83.1: Theoretical Framework:..................................................................................................83.2: Design of the study:........................................................................................................83.3: Data collection:...............................................................................................................93.4: Outcomes:.....................................................................................................................103.5 : Time scale:...................................................................................................................10Conclusion:..............................................................................................................................11References:...............................................................................................................................12
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3TOTAL QUALITY MANAGEMENT FOR IMPROVING PRODUCTIVITY ANDORGANISATIONAL EXCELLENCE: AN EVALUATION OF THE GOVERNMENTSECTORS IN UNITED ARAB EMIRATESChapter 1: Introduction:1.1 Overview:Total quality management (TQM) is an important concept in private sectors, wherefirms apply this approach to compete with other competitors in domestic and foreign markets(Yeng, Jusoh and Ishak 2018). On the other side, public sector plays an important part as itcan provide benefits to citizens through providing social welfare (Rasul and Rogger 2018).Hence, this research paper has intended to focus on the productivity and organizationalimprovement of public sector through applying TQM and for doing so, the researcher haschosen the United Arab Emirates (UAE) for conducting the research.1.2 Background of the study:Total quality management (TQM) is a management approach focusing on the long-term success through satisfying customers. Within this effort of TQM, all members of anentity intend to improve processes, products along with services and working culture.Productivity considers not only the indicator of efficiency but also measures effectiveness aswell (Gutierrez-Gutierrez, Barrales-Molina and Kaynak 2018). This management processimproves the performance by increasing profitability of an entity through increasing revenuesand reducing costs of it. However, total quality management is applicable for public sector aswell. The chief tasks of any public sector are maintenance of public order and safety, generaladministration along with providing of welfare services, for instance, health care, educationand social services and those activities can be developed thorough applying this specifiedmanagement system (Psomas, Vouzas, Bouranta and Tasiou 2017). For this specific researchpaper, the researcher has selected public sectors of Ali Ain and Abu Dhabi, the two importantcities of the UAE, from where the researcher can collect data to proceed.
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