Running head: TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR Name of the Student Name of the University Author Note
1TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR Executive Summary This report throws light on the concept of Total Quality Management. It elaborates on the history of TQM and how it is applied in the events sector. The concept of Total Product has been discussed with reference to the chosen events company. The limitations of the study along with certain recommendations have been made.
2TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR Table of Contents Introduction................................................................................................................................3 History and Gurus of TQM....................................................................................................3 Discussion..................................................................................................................................5 Total Product Concept............................................................................................................5 About the company................................................................................................................7 The event process...................................................................................................................7 Application ofTotal ProductConcept in the Events Company.............................................9 Example................................................................................................................................10 Limits of application of the concept.....................................................................................11 Conclusion................................................................................................................................11 References................................................................................................................................12 Appendices...............................................................................................................................14
3TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR Introduction In the 21stcentury`s competitive environment, operational excellence is not an option but a requirement. Without excellence, a company cannot succeed. Total quality management can be described as a collection of companywide effort to apply and maintain a climate in which the firm continuously improves and is able to deliver supreme quality products and services to the ultimate consumers (Dale 2015). TQM efforts draw heavily on the techniques and tools of quality control. The concept of TQM was widely famous in the late 1980s and early 1990s; however, it was overshadowed by techniques like ISO 9000, Six Sigma and Lean manufacturing. This report throws light on the concept and history of Total Quality Management. It discusses the concept of Total Product in depth and applies the concept to an events organization based in the United Kingdom. The limitations of the concept have also been stated. History and Gurus of TQM During the 1970s-80s eras, the developed economies of Western Europe and North America were being made to stuffer by the stiff competition it received from Japan. The nation`s ability to produce high end and quality goods that too at a competitive cost was a blow to these developed nations (Goatish and Davis 2014). United Kingdom had become a net importer f finished goods. Unites States started a research on the quality control to find the ways to produce goods similar to the quality of the ones produced by Japan. It was during this era that the TQM concept began to take place. 1920s
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Total Quality Managementlg...
|10
|2794
|146
Total Quality Management (TQM): Assignmentlg...
|12
|3146
|58
Total Quality Management (TQM)- Assignmentlg...
|14
|3347
|76
Total Quality Management (TQM) - Assignmentlg...
|15
|3421
|62
Total Quality Management: PDFlg...
|13
|2844
|114
Managing Quality in Hospitality, Tourism and Eventslg...