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Total Quality Management Assignment Solution

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Added on  2020-04-21

Total Quality Management Assignment Solution

   Added on 2020-04-21

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Running head: TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR
TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR
Name of the Student
Name of the University
Author Note
Total Quality Management Assignment Solution_1
1TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR
Executive Summary
This report throws light on the concept of Total Quality Management. It elaborates on the
history of TQM and how it is applied in the events sector. The concept of Total Product has
been discussed with reference to the chosen events company. The limitations of the study
along with certain recommendations have been made.
Total Quality Management Assignment Solution_2
2TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR
Table of Contents
Introduction................................................................................................................................3
History and Gurus of TQM....................................................................................................3
Discussion..................................................................................................................................5
Total Product Concept............................................................................................................5
About the company................................................................................................................7
The event process...................................................................................................................7
Application of Total Product Concept in the Events Company.............................................9
Example................................................................................................................................10
Limits of application of the concept.....................................................................................11
Conclusion................................................................................................................................11
References................................................................................................................................12
Appendices...............................................................................................................................14
Total Quality Management Assignment Solution_3
3TOTAL QUALITY MANAGEMENT IN THE EVENTS SECTOR
Introduction
In the 21st century`s competitive environment, operational excellence is not an option
but a requirement. Without excellence, a company cannot succeed. Total quality management
can be described as a collection of companywide effort to apply and maintain a climate in
which the firm continuously improves and is able to deliver supreme quality products and
services to the ultimate consumers (Dale 2015). TQM efforts draw heavily on the techniques
and tools of quality control. The concept of TQM was widely famous in the late 1980s and
early 1990s; however, it was overshadowed by techniques like ISO 9000, Six Sigma and
Lean manufacturing.
This report throws light on the concept and history of Total Quality Management. It
discusses the concept of Total Product in depth and applies the concept to an events
organization based in the United Kingdom. The limitations of the concept have also been
stated.
History and Gurus of TQM
During the 1970s-80s eras, the developed economies of Western Europe and North
America were being made to stuffer by the stiff competition it received from Japan. The
nation`s ability to produce high end and quality goods that too at a competitive cost was a
blow to these developed nations (Goatish and Davis 2014). United Kingdom had become a
net importer f finished goods. Unites States started a research on the quality control to find
the ways to produce goods similar to the quality of the ones produced by Japan. It was during
this era that the TQM concept began to take place.
1920s
Total Quality Management Assignment Solution_4

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