Total Quality Management in Victoria University

Running head: TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENT
Name of the Student
Name of the University
Author Note

1TOTAL QUALITY MANAGEMENT
Executive Summary
The Total Quality Management can be taken to be an integral subject which largely focuses on
discussing the manner in which the different operations of the firm can be carried out with
optimum service or product delivery quality. The main aim of the project is to highlight the
manner in which the concepts of TQM can be essentially applied in a business. The business
which has been chosen for the purpose of analysis is the Victoria University. The Victoria
University is one of the largest universities in Australia and hence, in relation to this, the report
highlights the manner in which the total quality management needs to be undertaken by the
organization. Additionally, the rationale for the adoption is followed by the various
implementation procedures which have to be adopted by the firm in order to ensure that, it is
being able to benefit in the long run. Certain recommendations have also been provided which
assist the organization in carrying out the TQM would have been provided.

2TOTAL QUALITY MANAGEMENT
Table of Contents
Introduction......................................................................................................................................3
Background of the firm....................................................................................................................5
Total Quality Management and Victoria University.......................................................................6
TQM............................................................................................................................................6
TQM Rationale for Victoria University......................................................................................7
TQM Outcomes...........................................................................................................................9
TQM Plan Implementation........................................................................................................10
Conclusion and Recommendations................................................................................................12
References......................................................................................................................................14

3TOTAL QUALITY MANAGEMENT
Introduction
The options which are available to the different students in terms of education have
increased to a great extent and in regard to this, it is integral for the university to ensure that the
quality of the university needs to be maintained and upheld accordingly. Quality cannot be
described as just the product and service which exceeds the standard quality but the kind of
reputation which the university gains for it (Amane et al., 2018). The Quality of a product or a
service which helps in maintaining the customer satisfaction as well as the loyalty amongst the
different students and universities along with reducing the risks as well as the costs of the
replacement of the faulty goods (Dale, Bamford & Van der Wiele, 2016). Therefore, all the
companies and the universities should be required to maintain the quality by gaining the
accreditation with a particular quality standard. The quality maintenance assists in increasing
customer expectations, improving the satisfaction of the students, improving the reputation of the
customers and maintaining the different industry standards as well. Improvement of the quality
not only assists in improving the quality of the service which is being g provided but also assists
in seeing to it that the costs of the business can be saved by minimizing the wastage which
occurs during the different business operations.
According to Din, Abd-Hamid and Bryde (2011), the TQM can be essentially described
as a customer focused organization management system which aims to bring about a continuous
improvement. It not only makes use of data, strategy and the effective communications but
instead also focuses on the maintenance of the service quality and maintaining discipline in the
culture as well as the different activities of the different employees. The focus of the study lies
essentially on discussing the quality standards of the different operations of the Victoria