Running Head: Total Quality ManagementTotal Quality Management
Total Quality Management 1Executive summary This short report is on the board of directors and for the owner of the Domino’s company so thatthey will be able to understand the benefits of the total quality management in the business. Toenhance the productivity and efficiency that company needs to follow the TQM. The reportshows the principles that can be used by the company that leads to the success of the company.The company should use the Deming’s 14-points implementation plan to enhance the qualitywork.
Total Quality Management 2ContentsExecutive summary.........................................................................................................................1Introduction......................................................................................................................................3Benefits of TQM..............................................................................................................................4Changes in the business once TQM is implemented.......................................................................4Principles of TQM...........................................................................................................................5Producing Quality work...............................................................................................................5Focus on customer.......................................................................................................................5Strategic approach to improvement.............................................................................................5Improve continuously..................................................................................................................6Encourage mutual respect and teamwork....................................................................................6Deming’s fourteen points on quality...............................................................................................6Conclusion.......................................................................................................................................9References......................................................................................................................................10
Total Quality Management 3IntroductionTQM (total quality management) is the continuous process that helps the company in reducingand eliminating the errors. The error or default might occur in the internal business process suchas manufacturing, enhancing the customer experience, supply chain management, and ensuringthat the employees are properly trained (Dale, 2015). This assignment is based on the assignment2 which is based on Domino’s, the assignment 2 talks about the tools and techniques of TQM.This report is written to the owner and the board of directors of the company. The report showsthe benefits of the TQM and the implementation of the TQM in the company.
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