Tourism and Hospitality Management

Running Head : TOURIMS AND HOSPITALITY MANAGEMENT
Tourism and Hospitality Management
Name of the Student
Name of the University
Author Note

1TOURIMS AND HOSPITALITY MANAGEMENT
Assessment 4: Reflective Writing
The first Spiderweb profile
Second spiderweb profile

2TOURIMS AND HOSPITALITY MANAGEMENT
PART A :
The competitive value framework is a useful tool for examining the employee
behaviour in an organization. The culture of an organization can be accessible with a study
instrument. The most effective framework among them is the competitive value framework
as per the views of Rogers, Gwen M. It is separated with the horizontal and the vertical axis
that reflects the internal and external along with the flexibility and control respectively. The
horizontal line describes the focus of the organization where the vertical lines indicate the
structure of the organization. Based on the CVF spider web, the strengths and the weaknesses
are described. The results show that I have greater strength in the creation and competence
sector but I am a bit weak in the controlling and collaboration. I have gained experience from
various sectors of the hotel and as per my observations, I can improve on myself easily and
quickly. Since travelling is extremely important in the hotel sector, I will work on myself and
handle new people having learnt new cultures at the same time, new language and new
behaviour too. In my first survey, I have done the best in the producer role , the innovator
role, the broker role and the director role. This has been my moist competent area of the
managerial skills. It reflects my expertise in dealing with the human element in the hospitality
industry. Particularly, I have a positive influence on people in the industry. I will make my
competence my strength to deal with the employee management in this industry as there are
high attrition rates.
In the survey which I underwent , it is found that I have improved in all of the
quadrants. In all the quadrants including the internal ,the external, the flexibility and control I
have scored 7.0 that is an excellent number. The initial survey revealed that I am little weak
in the areas of monitor role, mentor role, coordinator role and the facilitator role where I
scored between ( 5.4- 5.7 ). It showed that I am the strongest in the creation and competence
sector. The weakest points were the collaboration and controlling sector where I have focused