Table of Contents INTRODUCTION...........................................................................................................................1 MAIN BODY...................................................................................................................................1 Tourism management in Bulgaria...............................................................................................1 The impact of winter tourism on economy in Bulgaria..............................................................5 Environmental responsibility in the tourism industry.................................................................9 Hotel Palace Marina Dinevi - Marketing mix...........................................................................12 CONCLUSION..............................................................................................................................16 REFERENCES..............................................................................................................................17 .......................................................................................................................................................18
INTRODUCTION Tourism is a amalgamation of various things which includes transportation from one placeto another, accommodations, drinking and dinning and different services provided in exchange of monetary value(Stankova and Vassenska, 2015). Tourism and travel is different as in the first, one has to visit to another place with the use of transportation but in the other, person could visit another place with their territory. For this report,Hotel Palace Marina Dineviis taken for discussion which is based in Bulgaria and owned by Dinevi group. In this report, tourism management in the Bulgaria and how it assist them to perform sustainability will be explained by taking functional example of country's tourism sector. Along with this, how winter tourism affectsBulgariawillbediscussedbycriticallyanalysingit.Apartfromthis,rolesand responsibility of tourism industry towards environmental will also elaborated. At last, marketing mix on the chosen organisation will be don with the aim of identifying factors which could help them to make their strategies. MAIN BODY Tourism management in Bulgaria Tourism is defined as an activity of individual or a group of person in which they travel to others places and stay outside that is different from their native places for completing their different purposes such as business, summer vacations etc. Tourism is a complex part of hospitality industry that provides encouragement to the service provider to determine the needs and wants of customers and fulfils them accordingly. Main focus of this industry is to gave satisfaction to the customers so that a good image of organisation can be build in the mindset of customers. Apart from that, Tourism management is overseeing or inspection of all functions which are related with tourism or hospitality sector. It is a field that prepares the people with a common interest and wants to become a part of it. This sector also includes the organisations, public authorities and enterprises which are providing tourism services to the potential travellers. Bulgaria is a nation in which around of 7.5 million citizens are living in a size of 111000 sq. metre. Tourism is a major element which provides huge employment and economic growth to Bulgaria nation(Shishmanova, 2015). Some factors which defines that growth and sustainability of this nation is depends on Tourism sector are given as below: 1
Tourism can be determined as the main sector of Bulgaria nation because according to a survey report of tourism department, Bulgaria nation had 3776 accommodation in which 5.5 million guests have spend 733.5 mln euros for spending their stay period. There are around 138000 persons are engaged in hospitality sector who have generated sales of 1.5 billion Euros in the year of 2009. It has been identified that contribution in the economic growth of 0.43% in the economy of Bulgaria nation which is higher than other industries. Therefore, it can be said that economic development of a nation is very much depends on the hospitality sector. Evolution of tourism sector in Bulgaria-main development of tourism industry in Bulgaria country was started after the second world war by the council of Mutual economic Assistance that was existed in the period of 1949-1991(Stanchev, Stancheva and Young, 2015). As the nation has wide coverage of mountains and seas therefore, committee has decided to construct some resorts such as Druzhba or St. Constantine and helena on the north and south side of sea. After 1989, tourism sector of Bulgaria nation has experienced some huge changes in the structure of supply and demands. Private investment was started and a large number of hotels, lodges, restaurants, tour operators were established. In second Half of 90s private industries of hospitality sector has owned government resorts and tourist companies. As a result of 90s, current tourism sector of around 99% is governed by private industries.Some tourism management institution are also formulated over a time period for managing the tourism services within the nation which can be more understood by some of the main points. That are given as under: YearInstitution 1948Balkantourist that have a duty to manage the tourist organisation of the nation. 1966Central tourism administration was transformed into Tourism committee 1969Rodinatourist is merged with Balkantourist 1993BulgarianTourismandLeisureAssociationandTourismcommitteewas established which have to manage road transport services for the tourism services. 1997Tourism Committee was closed and its function are provided to the Ministry of 2
Trade and Tourism(Bramwell and Lane, 2000). 1998National tourism Council was established as a sub-division of Trade and Tourism the main aim behind this is to united the representatives of different associations of tourism sector like hotels, restaurants, Tour operators so that tax duties can be taken from them in a proper manner. 2005Ministry of Energy and Ministry of energy resources are merged to formulate Ministry of economy and energy which has also responsibility toManagingthe tourism as well. 2009GovernmentdepartmentofEconomyandenergywastransformedintothe department of Economy, Energy and Tourism(Georgiev and et. al., 2003). Current situation of tourism sector of Bulgaria-In current scenario, newly elected government of Bulgaria nation has make various modifications which has influenced on the planning and management of tourism sector such as State agencies of Tourism was closed and its all responsibilities are transferred to the ministry of Economy and it is called MEET in which three sectors are included like Department of policy formulation in tourism, Division of categorisationandregistrationandDepartmentofmarketingandadvertisingwhohave responsibilities to manage and control whole tourism activities of the country(Harrison and Sharpley, 2017). There are also three level are designed by the government of Bulgaria such as national which is governed by ministry of economy and handles all the functional activities of tourism across the nation. At state level that have to followed or implement the policies of tourism within the boundaries of state or municiple authorities have duty to maintain law of conduct in the city. Touristorganisations,Municipalitiesandlocalbodieshavedutytomaintainrulesand regulations which are formed by the national and regional authorities but if any changes are required then they have authority to make and implement decision on their own level. Structure of tourism activities can more understood by a structure which is defined as under: 3
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