Contemporary Hotel and Tourism Issues in Hong Kong
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This report examines contemporary hotel and tourism issues in Hong Kong, including tourist market potential, transport development, accommodation development, crisis and risk management, and more. It suggests effective measures to enable the advanced growth of the HK tourism sector.
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Running Head: TOURISM IN HONG KONG0 Tourism in Hong Kong Contemporary Hotel and Tourism issues in Hong Kong (Student details :) 2/6/2019
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Tourism in Hong Kong1 Contents Contemporary Hotel and Tourism issues in Hong Kong...........................................................3 Introduction................................................................................................................................3 Contemporary tourism issues in Hong Kong.............................................................................3 Tourist market potential: Business Travellers........................................................................3 Transport development (TD)..................................................................................................4 Area Traffic Control System (ATCS)................................................................................4 Traffic control and Surveillance system (TCSS)...............................................................4 Traffic Management Measures (TMM).............................................................................4 Incident Management (IM)................................................................................................5 Information Technology (IT).............................................................................................5 Road Safety........................................................................................................................5 Driver Improvement Scheme (DIS)...................................................................................5 Accommodation development (AD)......................................................................................5 Offering unique perks........................................................................................................5 Real-time damages control.................................................................................................6 Destination promotion........................................................................................................6 Staff replaced through substitutes......................................................................................6 Crisis and risk management...................................................................................................6 Cross-Cultural management...............................................................................................7 Natural resources management and sustainability.............................................................7 Competitive global touristic destinations...........................................................................7 Social media influence...........................................................................................................7 Social network’s growth....................................................................................................7 Promotion and marketing of the destination......................................................................7 Visitor experience development.............................................................................................8 Introducing interactive events on various festivals in HK.................................................8 Promoting Great Music Concerts in HK............................................................................8 Conclusion..................................................................................................................................8 References..................................................................................................................................9
Tourism in Hong Kong2 Contemporary Hotel and Tourism issues in Hong Kong Introduction This report is based on contemporary hotel and tourism issues in Hong Kong (herein after referred as HK) as it will examine the many contemporary tourism and hotel issues relevant to the Hong Kong in the year of 2018.The recent obstacle in inward bound tourism replicates the over-dependence on mainland visitors as well as underscores the necessity for Hong Kong for diversifying their source of tourism and offerings to the global visitors(Burns et al., 2010).In order to invite new visitors, inspire repeated visits of recurring visitors, as well as lengthen their stays in Hong Kong, the destination should grow more tourist attractions for enriching visitors' experiences. This report will help HK’s tourist agencies to attract greater value-added visitors with opening up new visitor resources, with the help of providing innovative suggestions. The writer suggests that HK should attract more inbound business and non-business travellers arriving for the meetings, exhibitions, conventions and other commercial events. With the help of highlighting tourist market potential, accommodation development, transport development, social media influence, crisis and risk management and visitor experience development this paper will suggest effective measures to enable the advanced growth of the HK tourism(Cooper & Hall, 2009).In this way, HK will be a nominated destination for undertaking research by academic and industry resources to prepare a report on contemporary tourism issues. Finally, this report will support HK’s tourism managers and government in order to ensure a sustainable future for the HK tourism sector. Contemporary tourism issues in Hong Kong In this paragraph, the critical examination and discussion about the following contemporary tourism and accommodation issues relevant to HK will be taking placed: Tourist market potential: Business Travellers The report has identified an emerging tourist market segment which would be an appropriate market for HK destination. The business travel is a significant segment of the HK tourism industry because of the benefits it gives to the HK nation. The selected emerging tourist segment includes the profitmaking activities produced through the firm of conventions and exhibitions(Dwyer et al., 2009).The HK tourism sector will earn through spending of
Tourism in Hong Kong3 visitors on transportation, accommodation as well as shopping during the stay in the HK (Eichhorn & Buhalis, 2011).Additionally, this emerging segment of business travel is not thatsensitiveastheleisuretourismtotheseasonalityfactorsasbusinessmeetings, conventions as well as exhibitions can take place throughout the year. Tourist market potential of business travel segment can help the HK’s tourism through occupying majority of the empty rooms available in off-peak seasons. Moreover, intangible benefits those are brought by business travel segment of tourist market include sponsoring the international image of the HK along with the global network building of local businesses in HK(Hudson, 2012). Transport development (TD) This paragraph of the report will discuss the impacts of contemporary transport developments on the growth and development of HK(Xu & Tavitiyaman, 2016).The TD of HK is headed by the transport commissioner which is the authority to administrate the road traffic ordinate as well as legislation controlling public transport facilities. In addition, the responsibilities of TDsectorofHKincludetrafficmanagement,transportplanning,roads,transport infrastructure and tunnels management and many more. In this context, there are so many emerging transport developments which have impacted the tourism development in HK, they are as follows: Area Traffic Control System (ATCS) An effective traffic management system ensures the smooth flow of traffic in HK. The ATCS can effectively reduce total journey time for visitors through minimizing stopping time by fifty per cent as well as number of stops by thirty per cent. The traffic sensor regulate system of HK was introduced in the year 1992 and reduced the visitors’ journey time by around 10% (Li et al., 2013). Traffic control and Surveillance system (TCSS) TCSS in HK has been installed in tunnels, bridges as well as on some highways with the help of CCTV cameras, variable message signs, vehicle detectors, variable speed limit signs as well as lane control signals. In this way, with the help of highly automated tunnels management systems TCSS has majorly enhanced the capacity as well as safety of roads and tunnels in HK(Xu & Tavitiyaman, 2016).
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Tourism in Hong Kong4 Traffic Management Measures (TMM) The practical measures like traffic diversion, pedestrian crossing facility, stopping restriction and controlled parking and speed restriction review are usually adopted by the TD of HK in ordertoensurethatroadusersareprovidedthebestservice.Inaddition,many pedestrianisation schemes are also developing HK’s TD in terms of increased pedestrian mobility and safety(Xu & Tavitiyaman, 2016). Incident Management (IM) IM in HK set up in the year 2000, which monitors HK’s traffic conditions 24 hours regularly as well as maintains close contact with the government department’s operators so that co- ordination of traffic and transport managements in the case of incidents can be easily done. Information Technology (IT) In HK, in order to provide the most update traffic info to visitors, road users TD has made use of IT to effectively set up the JTIS (referred as Journey Time Indication System) on the HK island. With the use of IT in TD of HK, traffic speed map on the internet shows the projected speed of traffic on most of the roads for facilitating public while planning their journey routes in advance. In this way, during the past decade TD has disseminated real-time CCTV pictures of the HK’s traffic conditions on their website(Wee, 2017). Road Safety In HK, TD has been monitoring the trend of the traffic accidents, formulating the traffic rules to improve road safety in HK. In this way, efforts of HK’s TD in the area of road safety will ensure minimum accidents on the road which is the transportation development goal of HK (Xu & Tavitiyaman, 2016). Driver Improvement Scheme (DIS) To enhance the road safety to a large extent, DIS scheme was launched in the year of 2002 in HK. The scheme aims at assisting drivers to well understand the current driving attitude as well as behaviour to promote the road safety awareness in a way that they will feel encouraged while complying with HK’s traffic related ordinances(Li et al., 2013). Accommodation development (AD) This contemporary tourism issue will identify current trends in accommodation development which may influence the development of HK in future. The recent trends in AD are as follows:
Tourism in Hong Kong5 Offering unique perks As hotels, resorts and other accommodation entities need to find an effective way to stand out among the various brands available for the accommodation in HK. Hence, recent trend of offering unique perks can greatly influence the AD of the HK to a large extent as some are offering complimentary buffet lunch, buffet dinner, daily wines tastings in bars, and on the other hand sophisticated informational screens in rooms are being offered to the travellers (riorini, 2017).In this way, through offering unique, innovated and charming perks by the hotels in HK, accommodation sector of tourism industry can be further developed in Hong Kong. Real-time damages control The strategy of controlling real-time damages caused by guests’ dissatisfaction can work well fortheHK’saccommodationdevelopmentsector.Foranexample,whenaguestis dissatisfied, she or he can immediately complain on Twitter, Facebook or Trip Advisor. In this case, hoteliers must be capable to rapidly respond through engaging guests as well as responding to customers’ needs by accessing these above mentioned public forums. This practice in AD will help in maintaining positive guest relationships as well as driving future bookings(Service Skills Australia, 2011). Destination promotion This modern trend in accommodation development is about explosion of social media through which hotels and resorts can become more involved in their accommodation site promotion. In this context, many hoteliers are featuring their guests’ pictures as well as tweetson theiraccommodationwebsites.Thus, by usingmaterialfor the advertising campaigns for the hotels, HK’s accommodation development sector can grow like no other destination’s AD in future(Qiu et al., 2018). Staff replaced through substitutes As we know that many human beings prefer digital technology over human staff. Many people want to check-in in hotels and resorts digitally as well as they will not mind if they will be delivered room service through robots. In this way, replacing some of the functions of human staff with the digital technologies will offer the opportunity to staff to focus on more personalized service for their guests(Nepal et al., 2019).
Tourism in Hong Kong6 Crisis and risk management This discussion will be focused on identifying current as well as potential crises, risks which should be considered by HK destination managers(Sharpley & Telfer, 2015).The following are the current crises as well as risks in the area of contemporary tourism in HK: Cross-Cultural management HK is a multi-cultural place which is full of diverse cultural societies. Along with the native people diversity, in HK visitors also come from different cultural origins. In order to ensure sustainable future for HK, tourist mangers will have to implement effective strategies for cross-cultural management at the destination(KIm & Jang, 2019). Natural resources management and sustainability With the rise of popularity of tourism, risk of availability of natural resources in future is also increasing day-by-day. As we know that sustainability of tourism is strongly inter-connected with the sustainability of nature because tourism industry of each and every place is situated on the base of natural resources(Murphy et al., 2008). Hence, HK’s tourist managers should ensure availability of natural resources through better management of them in order to prevent from the crises related to nature sustainability(Nickson, 2013). Competitive global touristic destinations There are so countless touristic destinations in the world, out of which some touristic destinations are really good to give competition to the HK’s tourism and travel sector. Hence, touristic destinations like China, Australia, UK, USA and India will also create future risks for the touristic managers of HK(Nieves & Segarra Cipres, 2015). Social media influence In this paragraph, we will discuss the influence of social media on the marketing of HK destination with the help of following listed ways: Social network’s growth HK’s social network growth will automatically impact on touristic activities of the place. Social media influence is the major application of the use of digital technologies in the tourism(Van Truong & Shimizu, 2017). It means that social media can connect global tourists with each other in an effective manner hence HK’s touristic managers can utilise social network’s growth of the HK to multiply the number of touristsarriving to the place.
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Tourism in Hong Kong7 Promotion and marketing of the destination For the promotion and marketing of the hotels, resorts, parks, pubs, local markets and other destinations of HK, social media is an essential tool. With the help of Facebook, Twitter, attractive websites and promotional offers on software apps HK can develop their tourism sector exponentially during the upcoming years. Moreover, many of the recent and new apps offer flights, hotels and other complimentary services to the global travellers in order to attract the tourists towards the destinations, hence creative as well as positive social media usage will definitely help HK to attract more tourists in future(Sharpley & Telfer, 2015). Visitor experience development This paragraph will identify as well as explain the potential oftwocontemporary visitor experience sectors for HK(Wee, 2017).Thus, these are the two contemporary visitor experience sectors for HK that can help the destination development through providing life- time experiences to the visitors: Introducing interactive events on various festivals in HK On the various festivals of HK, the destination’s tourism sector introduces many interactive and charming events for the native people as well as visitors of the place. This provides life- time experiences to the visitors in terms of activities they do during the events which in turn provides a lot of stories to tell rather than pictures to keep to the HK’s tourists. In this way, HK’s touristic managers should continue with these kinds of interactive festival events to give best experience to their visitors(KIm & Jang, 2019). Promoting Great Music Concerts in HK HK can further promote the destination’s attractions and beauty with the help of promoting great music concerts held in Hong Kong. It clearly means that through inviting great musicians from all over the world in HK for the international music concerts the touristic managers can offer a great experience to the visitors of the destination(Li et al., 2013). Conclusion In conclusion, Hong Kong’s touristic analysis with the help of various contemporary issues and trends has been done successfully. This report has analyzed HK destination from the perspectiveoftourismmarketpotential,accommodationdevelopment,transport development, crisis management, visitor experience management as well as social media influence. In this way, through this research based on various current trends of tourism sector
Tourism in Hong Kong8 HongKong’stourismmanagerscaneasilyidentifytherequiredactionstoensurea sustainable future of the destination. Moreover, key findings of this report include HK owns a highly efficient, modern, attractive, multi-cultural as well as versatile tourism sector which further needs to be evolved in terms of digital technology usage and tourism sustainability. Thus, this paper is offering many ways to evolve the tourism industry of HK in a way that visitors can have the best experiences during their visit in HK. Additionally, the writer suggests that HK’s tourism sector must attract business travelers throughout the year to maximize the revenue of the hospitality and travel sector of Hong Kong. References Burns, P.M., Palmer, C. & Lester, J.A., 2010.Tourism and visual culture: Theories and concepts. England: CABI. Cooper, C. & Hall, M., 2009.Contemporary Tourism: an international approach. Sydney: BH. Dwyer, L. et al., 2009. Destination and enterprise management for a tourism future.Tourism Management, 30(1), pp.63-74. Eichhorn, V. & Buhalis, D., 2011. Accessibility: A key objective for the tourism industry. Accessible tourism: Concepts and issues, pp.46-61. Hudson, S., 2012.Sport and adventure tourism. London: Routledge. KIm, Y. & Jang, 2019. Relationships among overseas travel, domestic travel, and day trips for latent tourists using longitudinal data.Tourism Management, 72, pp.159-69. Li, G., Song, H., Cao, Z. & Wu, D.C., 2013. How competitive is Hong Kong against its competitors? An econometric study.Tourism Management, 36, pp.247-56. Murphy, P., Pritchard, M.P. & Smith, B., 2008. The destination product and its impact on traveller perceptions.Tourism Management, 21(1), pp.43-52. Nepal, R., Indra Al Irsyad, M. & Nepal, S., 2019. Tourist arrivals, energy consumption and pollutant emissions in a developing economy–implications for sustainable tourism.Tourism Management, 72, pp.145-54. Nickson, D., 2013.Human resource management for hospitality, tourism and events. London: Routledge. Nieves, J. & Segarra Cipres, M., 2015. Management innovation in the hotel industry.Tourism Management, 46, pp.51-58. Qiu, R.T.R., Masiero, L. & Li, G., 2018. The psychological process of travel destination choice.Journal of Travel & tourism Marketing, 35(6), pp.691-705.
Tourism in Hong Kong9 riorini, S.V., 2017. How to Improve Brand Equity in Tourism.European Research Studies, 20(3A), pp.417-34. Service Skills Australia, 2011.TOURISM, HOSPITALITY AND EVENTS environmental scan 2011. [Online] Available at: http://www.oph.fi/download/145170_TourismHospitalityEventsScan_Print.pdf[Accessed 08 December 2018]. Sharpley, R. & Telfer, D.J., 2015.Tourism and development in the developing world. London: Routledge. Van Truong, N. & Shimizu, T., 2017. The effect of transportation on tourism promotion: literature review on application of the Computable General Equilibrium (CGE) model. Transportation research procedia, 25(1), pp.3096-115. Wee, C., 2017. Emerging trends in tourism: opportunities, challenges and implications. Journal of Tourism and Hositality, 6(6). Xu, J. & Tavitiyaman, P., 2016. Why do Hong Kong young people like to visit Japan? An exploratory study.Advances in Hositality and Tourism Research, 4(1), pp.17-25.