Tourism Destination Analysis Report

This assignment requires students to analyze various tourism destinations, including Melbourne, New York, and Santiago (Chile). The report should delve into each location's climate, currency, key attractions, food scene, healthcare system, and visa requirements. Students are also expected to draw comparisons between the destinations and provide recommendations for travelers.

TOURISM

Table of Contents
PROJECT A.....................................................................................................................................1
PART B ROLE PLAY.....................................................................................................................2
PART B1 ROLE PLAY CHECK LIST GUIDE.............................................................................3
PART B2 WRITTEN PROJECT ....................................................................................................3
PART B3 PRESENTATION...........................................................................................................4
REFERENCES................................................................................................................................6

PROJECT A
Hilton hotel is the leading brand in hospitality industry. Hilton hotel work in
collaboration and has relationship with other firms which operate in tourism industry such as
airline, transportation and travel agencies. Cited firm has strong relationship with these sectors
those which are operating in travel and tourism sector. Entity coordinate with the airlines and
travel agencies. These tour operators provide accommodation facilities to travellers. In order to
coordinate with these sector's corporation, provides them brokerage for their support Company
has liaising with transportation, if any guest of the hotel requires taxi or bus for site seeing or any
other purpose, then it arranges this facility for them. This helps in making people loyal towards
the brand.
Water, air pollution and wastage are three major environmental issues. Due to increasing
travel air and water are getting polluted and wastage are increasing. Hilton hotel has recycle
policy and it applies this thing in its kitchen department. All the waste material is reused after
recycling it. It has introduced mattress recycling program (Hilton worldwide announces mattress
recycling program, 2012). Under this program it has announced to reuse the mattresses and
boxes rather than sending them to landfills. It has coordinated with New Serta mattress in order
to recycle the waste material into useful products.
Three types of Bins are available in the Hilton hotel; red Garbage bin, yellow recycling
bin and green organic bin. Air-conditioning policy of Hilton hotel is very powerful. In each
season, it sets different temperatures in different seasons so that environment of the place can get
maintained (Where are you going, 2017).
Hilton hotel follow confidentiality, consumer protection and overbooking work ethics.
Cited firm maintain personal information of its customers and do not share it with other. If any
person complains then entity resolve their issues immediately. There is specific customer service
department those which provide immediate help to guests who have any issue.
Hilton hotel strictly follows equal employment opportunity, licence, accreditation
policies. It gives equal chance to all candidates and hire them on the bases of their skills and
education rather than looking at their culture, race or religion. It encourages multicultural
workplace. Cited firm ensures quality by adopting Six Sigma method. Smoking is prohibited in
the organization and if any employee is found doing smoking, then management takes strict
action against the person (Mariani and et.al, 2014).
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Hilton hotel uses social media sites for coordinating with consumers, e-business and
online booking system technologies. It gives discounts on Facebook in order to promote its
brand. Hilton hotel also uses Twitter. For managing e-business side cited firm has separate
department where technical sound employees work, they handle e-business on internet. Cited
firm gives option of online booking to customers so that they can book their rooms through
internet (Lipman and et.al, 2012).
Price of Australian dollar was the main issue that has affected overall performance of
Hilton hotel to great extent. Due to fluctuation in currency price income level of the customers
get affected, due to which they were not taking interest in travel. By this way sales volume of the
company gets reduced. It is essential that employees need to be informed for this current issue so
that if management makes changes in operations to attract more consumers than employees
support the authorities and contribute well in the success of business unit (Where are you going?,
2017). In order to update about current issue management should conduct formal meeting with
them.
PART B ROLE PLAY
Role play 1:
Customer- Hi
Travel agent- Hi sir, how may I help you?
Customer- I like to travel around the world on a 21-day holiday
Travel agent- It’s amazing, weather is nice wherever you go you will surly enjoy. Tell me which
place you will like to visit?
Customer- Suggest me some attractive place.
Travel agent- London (UK), Delhi(India), Melbourne (Australia), New York, SCL Philippine
would be the nice locations as per you interest.
Customer- I need to stay at each location at least for 4-5 days.
Travel agent- Don't worry sir, we will arrange all accommodation and other facilities for you.
You will enjoy our services.
Customer- Ok done it will be fine for me. Please arrange travel for me from 1 st November to 28th
November.
Role play 2:
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Travel agent- One of our customer want to go to world tour on 1st November. Kindly support me
to arrange facilities for this project.
Colleague-It’s amazing to go on world tour. You have to first conform tickets of all these
locations where individual want to go.
Travel agent- How can I get information about prices of all airlines and hotels.
Colleague-We have collaboration with some hotels in each location and with some airlines. This
will help to arrange tickets and booking for the customers.
Travel agent- Great, will you share the list with me of all our partners.
Colleague-Its available on our website, look at the list.
Travel agent- Thank you so much.
Colleague-You need to provide the customer facility of local guide, this will help him in visiting
these places.
Travel agent-Yes, it’s a good option, I will add this facility into my project
Colleague-I hope you will arrange great tour for him.
PART B1 ROLE PLAY CHECK LIST GUIDE
Criteria Not satisfactory Satisfactory
Was self assured and confident 1
Listening techniques 1.25
Non verbal communication 0.5
Identify needs of customers 1.5
PART B2 WRITTEN PROJECT
Customer 1
Sydney to Melbourne: 1st November, Flight no QF401 (Operated by Qantas), Airport name-
colloquially Mascot Airport- Kingsford Smith Airport, Price-799 AUD
Melbourne to Delhi: 7th November, Flight-JL774/JL749 (operated by JAL), Airport- Essendon
airport, Price-900 AUD
3

Delhi to London: 9th November, Flight BA142 (British Airways), Airport- Indira Gandhi
International airport, Price-1000 AUD
London to NYC: 11th November, Flight BA175 (British Airways), Airport- London Luton
Airport, price-500 AUD
NYC to SCL: 15th November+1day, Flight no- LA533 (Operated by LATAM Airlines group,
Airport-Kennedy international airport, Price-685 AUD
SCL to Syd: 21st November+1 Day, Flight- LA801 (LATAM airline group), Airport.Comodoro
Arturo Merino Benítez International Airport., Price-615 AUD
Customer 2
SYD to Melbourne: 1st November 2017, Flight no- QF401(operated by Qantas), Airport name
colloquially Mascot Airport- Kingsford Smith Airport, Price-799 AUD
Melbourne to Delhi: 7th November 2017, Flight number- JL774/JL749, (operated by JAL),
Airport- Essendon airport, Price-900 AUD
Delhi to London, 9th November 2017, Flight BA142 (Operated by British Airways), Airport-
Indira Gandhi International airport, Price-1000 AUD
London to New York: 11th November, Flight BA175 (operated by British Airways), Airport-
London Luton Airport, price-500 AUD
New York to SYD: 21st November, Flight QF12 (Operated by Qantas), airport, price-700
Currency exchange rates
1 $=0.59 British Pound
1 $=50.86 Indian Rupee
1 $=10.7515 ZAR
1 Australian Dollar equals= 39.92PHP
Attraction point of each destination:
Sydney: Opera house, Harbour bridge, The rocks, Circular Quay (cost per day 133)
Melburn- Great ocean road, federation square, queen victoria market, Yarra river (Cost per day-
450)
Delhi – Red fort, Qutb Minar, Humayun's tomb, Jama masjid (cost per day 500)
London- British Museum, Tower of London, Hyde Park, Buckingham place (Cost per day $125)
New York- central park, statue of liberty, empire state building, rockefeller center
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SCL:Catedral de Santiago, Hostal de Los Reyes Catolicos, Camino de santiago and museo das
peregrinacions (cost per day 114).
All these place have different culture, Africa is famous for its cultural dance, India is
famous for its tradition and greetings, Australia is famous for its meal and UK is famous for its
lifestyle.
Customer will require to visit Australian passport office or have to make call on 131232
for visa apply. Individual will require to submit CNI (certificate of no impediment), Australian
public document.
PART B3 PRESENTATION
City Climate Currency and
exchange rates
4 main
attractions
Cultural
differences
Travel health
warnings and
passport
requirements
London Cold pound
sterling(£/GB
P) and 0.59
British Pound
British
Museum,
Tower of
London, Hyde
Park,
Buckingham
place
Lifestyle and
religious
values
Health
certificate,
visa, CNI,
public
document
Delhi Rainy season
(Mansoon)
Rupee and
50.86 Indian
Rupee
Red fort,
Qutb Minar,
Humayun's
tomb, Jama
masjid
Traditional
culture,
greetings
Health
certificate,
visa, CNI,
public
document
Melburn Mixture of
winter and hot
Australian
dollar and 0.59
Great ocean
road,
Meal and
lifestyle
Health
certificate,
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weather British Pound federation
square, queen
victoria
market, Yarra
river
visa, CNI,
public
document
New York Cold climate ZAR and
10.7515 ZAR
central park,
statue of
liberty, empire
state building,
rockefeller
center
Dance,
religion
Health
certificate,
visa, CNI,
public
document
SCL
Philippines
Nice weather 1 Australian
Dollar equals=
39.92PHP
Catedral de
Santiago,
Hostal de Los
Reyes
Catolicos,
Camino de
santiago and
museo das
peregrinacions
Tradition,
culture
Health
certificate,
visa, CNI,
public
document
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REFERENCES
Books and Journals
Lipman, G. and et.al., 2012. Green growth and travelism: letters from leaders. Goodfellow
Publishers Limited.
Mariani, M. M. and et.al., 2014. Managing change in tourism destinations: Key issues and
current trends. Journal of Destination Marketing & Management. 2(4). pp. 269-272.
Online
Hilton worldwide announces mattress recycling program, 2012.[Online] Available through:
<http://www.hiltonworldwideglobalmediacenter.com/index.cfm/newsroom/detail/22071>.
[Accessed on 23rd October 2017].
Where are you going?, 2017. [Online] Available through: <www.smartraveller.gov.au>.
[Accessed on 23rd October 2017].
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