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Tourism Industry Essay - Hilton Hotel

   

Added on  2020-06-04

9 Pages2053 Words85 Views
TOURISM

Table of ContentsPROJECT A.....................................................................................................................................1PART B ROLE PLAY.....................................................................................................................2PART B1 ROLE PLAY CHECK LIST GUIDE.............................................................................3PART B2 WRITTEN PROJECT ....................................................................................................3PART B3 PRESENTATION...........................................................................................................4REFERENCES................................................................................................................................6

PROJECT AHilton hotel is the leading brand in hospitality industry. Hilton hotel work incollaboration and has relationship with other firms which operate in tourism industry such asairline, transportation and travel agencies. Cited firm has strong relationship with these sectorsthose which are operating in travel and tourism sector. Entity coordinate with the airlines andtravel agencies. These tour operators provide accommodation facilities to travellers. In order tocoordinate with these sector's corporation, provides them brokerage for their support Companyhas liaising with transportation, if any guest of the hotel requires taxi or bus for site seeing or anyother purpose, then it arranges this facility for them. This helps in making people loyal towardsthe brand. Water, air pollution and wastage are three major environmental issues. Due to increasingtravel air and water are getting polluted and wastage are increasing. Hilton hotel has recyclepolicy and it applies this thing in its kitchen department. All the waste material is reused afterrecycling it. It has introduced mattress recycling program (Hilton worldwide announces mattressrecycling program, 2012). Under this program it has announced to reuse the mattresses andboxes rather than sending them to landfills. It has coordinated with New Serta mattress in orderto recycle the waste material into useful products. Three types of Bins are available in the Hilton hotel; red Garbage bin, yellow recyclingbin and green organic bin. Air-conditioning policy of Hilton hotel is very powerful. In eachseason, it sets different temperatures in different seasons so that environment of the place can getmaintained (Where are you going, 2017).Hilton hotel follow confidentiality, consumer protection and overbooking work ethics.Cited firm maintain personal information of its customers and do not share it with other. If anyperson complains then entity resolve their issues immediately. There is specific customer servicedepartment those which provide immediate help to guests who have any issue. Hilton hotel strictly follows equal employment opportunity, licence, accreditationpolicies. It gives equal chance to all candidates and hire them on the bases of their skills andeducation rather than looking at their culture, race or religion. It encourages multiculturalworkplace. Cited firm ensures quality by adopting Six Sigma method. Smoking is prohibited inthe organization and if any employee is found doing smoking, then management takes strictaction against the person (Mariani and et.al, 2014).1

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