CHC43015 Certificate IV in Ageing Support Assignment 2022

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CHC43015 CERTIFICATE IV IN AGEING SUPPORT

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Induction Meeting with Supervisor
Please have an induction meeting with your Supervisor prior to commencing your work placement.
Meetingdate:
Names of participants inmeeting:
Meeting topics Students notes on information discussed
Times for starting,
finishing and breaks
Our teamwork starts at 7 am in the morning. Since I am engaged in domestic
assistance, I take care of the hygiene and health department. Initially in the morning,
my job was to carry the used old clothes to the laundry for washing. Then the used
utensils were taken for washing. Since we worked as a team, we had different break
timings for keeping on with the work. My break timing was from 12 noon until 1
pm. After the lunch, we used to keep the things in places and help the old people
with their daily works. My departure time was 5 pm in the evening.
Names and roles of key
personnel
There were many tasks that were individually performed. I had the task of washing
the clothes in laundry, making them dry and keeping them in places for the use of
the old people. The health and hygiene of the aged people were maintained by
strictly following certain rules like changing the bed sheets everyday, making them
wear fresh and washed clothes everyday. There diet was also maintained and was
restricted to least oily and soft foods. This would aid them in chewing and
absorption of their food. Their rooms were kept cleaned.
Location of facilities All the facilities were available in the organization. We just worked by making the
facilities available to the people. Facilities like the pantry service, catering service,
laundry service, room service were present.
Work health and safety
practices used in your
workplace.
 Any risks orhazards
 Emergency
procedures
 WHS Contactperson
There are many practices that needs to be maintained for a safe environment for an
elderly person. There should be a fire extinguisher kept on each floor of the
organization building. Each aged person must be taughtthe technique of using the
fire extinguisher. Any kind of rugs should be moved from the rooms of the old
people and cleanliness must be maintained. Electrical cords must be removed from
the walking area.
The most common workplace physical hazards include noises and vibration, falls
slips and trips. Other biological hazards include bacteria and viruses that can cause
serious health effects. Choking is another hazard that the old people are most prone
at. They should be monitored while they are having their meals.
Emergency procedures include immediate response and referral to a hospital for
admission in case of emergency health issue. The community emergency medicine
clinician should provide the basic crisis support and brief needs assessment.
Emergency procedures must include excellent communication, mutual respect, clear
referral pathways.
What process do I follow
if I am unwell for work
placement?
If I am unwell for the work placement, I should immediately inform my teachers
and my co worker students. The team members should know about my sickness in
advance so that they can share my part of the job. My part of aged care if left out
might hamper with the daily living of the old people and affect their health. So, they
must carry out my work and coordinate the services with the older people.

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Treatment of confidential
information
The confidential information should not be disclosed to anyone. Following this
strategy would help maintain respect towards the old people. Our behavior and
treatment procedures with the old people has made them rely on us and share their
private and confidential information with us so that they can get appropriate
measures and policies from us to cope up with their problem. We should maintain
the confidentiality of this information and should not discuss with others as this
might make the aged person uneasy and might not rely further on us for when they
require.

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Overview of the tasks the
students will need to
perform
We needed to perform domestic choirs for old people living in community. All types
of household works needs to performed. Dish washing, clothes cleaning,
maintaining hygiene and cleanliness in the society and environment, cleaning of the
rooms, educating the old people to keep themselves clean, providing them with
nutritious and soft foods so they can ingest easily and also digest easily. The
students can support the old people in their view points and help them do with their
dressings. Brief exercise should be included in their daily routine to keep them fit
and healthy. The students need to keep the aged people engaged the whole day so
that they do not feel isolated and alienated.
Overview of
skills/knowledge to be
developed
There are many skills and knowledge that is required to be developed by us. We
must develop the mindset of working with diverse people with diverse perceptions.
We must be open to different strategies and adopting to those within the
organization to deliver best service to the old people. We should have the skill of
coordinating with all the people living in the society so that there is no
communication gap among the people. We should be aware of managing the legal
and ethical issues faced by the organization and the individual working members.
We should support and promote individual independence and well being. Safe work
practices should be maintained by the workers towards the client. We should
develop the skill of facilitating the empowerment of the older people. We should
focus on meeting the personal support and needs of the old people. Individual
service planning should be facilitated and delivered. The interests and rights of the
client must be prioritized for ensuring best service to the old people. The old people
who are at risks of developing certain ailments should be under utmost care and
attention. Person centered interventions must be implemented to avoid any kind of
health risks.
Any other discussion
points
There are many other things that can be carried out to facilitate individual care plan.
The interests of the old people should be respected. Relationships must be
established between the client and their family members. We should personally talk
to their family members so that they can devote a particular time period of their
busy schedule to their elder group of people present in their family. This would
decrease the chances of developing depression and other related ailments that are
common to the elderly population. Family support and care is of the most important
parameter that affects the health and mind of the aged. Palliative care approach
should be established for each old client to receive best results. We should develop
and maintain networks among the workers of the organization and the family
members of the client.

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Work Placement Monitoring Meeting with Trainer/Assessor
During your work placement, please conduct a Workplace Monitoring Meeting with your trainer/assessor.
The purpose of this meeting is to acknowledge what skills you have learnt and areas for improvement.
Meetingdate:
Names of participants inmeeting:
Meeting topics Students notes on information discussed
What am I doing well?
(e.g. people skills;
personal traits;working
in a team; tasks in early
childhood education
and careservice).
I think I am doing well by adopting the methods and rules which are followed
in the organization and executing them in a timely manner. I am developing
my personal traits and punctual in delivering services to the client. Since, I am
in charge of the laundry department, I am doing good with this department by
carrying out the washing of the clothes, making them dry and keeping them in
places, changing the used bed sheets and the rags of the old people within
certain intervals of time.
What areas do I need to
develop?
I need to develop the communication and coordination with the other team
members and workers of the organization so that I can deliver more accurate
and better services to the old people.
How can I develop these
skills?
I can develop these skills if I consult with my team members within regular
intervals of time. I should maintain a relation with the other team members and
workers of the organization and interact with them about the health and care of
the old people.
Who can assist me in
developing these skills?
(e.g. Supervisor; co-
worker; Alana Kaye
Trainer; additional
reading resources).
The supervisor or the teacher along with my team members can assist me in
achieving and overcoming my flaws in my workplace. My supervisor can
provide me certain techniques and procedures to interact with all kinds of
people present in the organization. My team members can interact with me so
that I develop an interacting skill and make my share my opinion and also
listen to others’ opinion. The trainer can also provide additional reading
materials for developing communication relation with other team members and
workers in the society.
Any other
comments/feedback.
I think I am shy and fear the option of rejection among the public. This fear
has made me to work independently without any consultation and collaborative
work. I think the help from the teachers and the workers and my team
members would help me to overcome this problem of shyness and fear of
rejection.

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Student Work Placement Evaluation Report
Please complete this Report at the conclusion of your work placement. This is a student evaluation of their
work placement – a quality measure for both yourself and the organization where you have just been.
Students: please provide honest and fair feedback so that we can continually improve our work placement
program for their students of Alana Kaye College.
INDUCTION
Did the first day induction cover the things you needed to know for this placement? YES
What else would you include to make the induction even better?
Time management policies and time frame must be provided for the task in the induction procedure.
Individual members of the team must be allocated individual tasks so that there is no scope of any type of
problem or issues later on while addressing the task. Every detail of the task must be explained to the worker
individually. All issues faced by the worker regarding the task must be addressed by the teacher to avoid any
misinterpretation of information or miscommunication. The training should meet the needs of the workers.
TASKS
Were the tasks you were given appropriate for your course? YES
Was there enough variety in your tasks? YES
What tasks did you enjoy the most?
I enjoyed maintaining hygiene for the old people. They required that most in their daily activities. Any type of
contamination can lead to development of the disease. Fresh washed clothes and proper healthy diet are the
two most crucial factors for maintaining hygiene. Another part that I enjoyed the most was interacting with the
old people. I was able to understand their perspectives of life and other important factors that shaped it. It was
revealed that they wanted to be engaged in some activities or other that would make them happy. They needed
attention and appraisal for their each move.
What tasks were the most valuable to you personally? (They may not have been the ones you liked or the
ones you found easy)
The most important task was maintaining hygiene and providing soft food rich in nutrients to the old people
in correct time. They are required to eat their meals in correct time is adequate amount. Time is an important
factor for consuming meals. People who are prescribed with medicines must consume those medicines in
correct time to avoid any type of side effects of delayed medications. The foods must be strictly nutritious
and soft so they the old people can chew the food easily and digest it. Usually old people have weak
digestive system and poor gums and weak teeth. They also suffer from gastritis problems due to constipation.
Defecation must be prioritized for these people. It should be taken care of by the workers and accordingly
measures must be adopted to address this issue.
SUPERVISION
Do you feel you were adequately supervised? NO
How could the supervision have been even better?
I was not adequately supervised. The teachers could have used other methods for explaining the details of
task. They could have used visual methods, posters, presentations that would have a greater effect on our
mind. Every details of the work and their specific timings could have been discussed. The condition and
environment of the old people and the societal organization could have been discussed. This would have
provided us with the details of the scenario where we would work.
IMPROVEMENTS / COMMENTS
Overall, how could the work placement have been even better?
The work placement would have been better if the population targeted comprised of adults. Old people are
little bit difficult to handle as they are short tempered and wants perfectness in each case. Everything needs to
be done according to their perception. The old people are too strict and stick to their ways and perceptions.
They do not allow any change in their customs and perception. On the other hand, the adult population are
flexible and can be made to understand different ways of development and healthy living.
Would you recommend this workplace to other students for work placement?
Yes, I would definitely recommend this work place for other students. The old people are strict and adhere to
their ways and culture but are amiable. They students can keep the old people engaged. The students get to
learn new things and cultures from these old people. Maintaining hygiene for a community of old people is

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also a type of social work. Students will be able to learn new techniques and adopt new measures and
implement them when required. Students will also be able to take decisions in emergency cases. This work
placement can help to maintain discipline in the lives of the student. Students will be able to learn to give
instant response to different situations in their lives.
Any other comments?

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Workplace tasks
CHCDIV001 Work with diverse people
Workplace Tasks:
Recognise&respectneedsofatleast3
different people from diverse culturaland
socialbackgrounds
Evidence of this must
include:
 undertakenastructuredprocesstore
flect onownperspectivesondiversity
 recognisedandrespectedtheneed
sof people from diverse social and
cultural backgrounds in at least 3
different situations:
 selectedandusedappropriateverbal
and non-verbalcommunication
 recognised situations where
misunderstandingsmayarisefromdive
rsity
andformedappropriateresponses
Student’s comments on workplace tasks
completed:
The old people living in the society belong to different
communities and culture. There is a huge diversity in the
culture of the organization. There are many people who are not
able to talk or walk properly. For them, it is required to use non
verbal communication and aid them in their transport and
movement from one place to another. The difference in the
culture and diversity of the old people leads to
misunderstandings and miscommunications.
One old person has the habit of visiting the church every
evening to offer prayers. He needs to assisted in locomotion
from his home to the nearby church.
Another old person is not able to hear properly. So assistance is
required in the form of visual representations so that the
patient gets to understand.
Observed by (position, print name and sign):
Date:
CHCAGE003 Coordinate services for older people
Workplace Tasks:
Coordinatetheserviceneedsforatlea
st3 olderpeople
Evidence of this must
include:
Student’s comments on workplace tasks
completed:
The older people are usually not able to communicate
properly as their teeth falls of. Their words get mixed up
and the listener usually is not able to understand their
words individually and cannot make out the meaning.
This leads to miscommunication and misinterpretation of

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 coordinatedtheserviceneedsforatle
ast
3olderpeoplerequiringvaryinglevel
sor types ofsupport
information.
Another problem faced by these old people is
forgetfulness. They forget where they keep their
belongings and cannot find them when they require it.
Our team provides palliative care for each person who is
in need. We specialize in coordinating the services with
the old people so that they do not face any difficulty in
their daily routine.

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Observed by (position, print name and sign):
Date:
CHCLEG003 Manage legal and ethical compliance
Workplace Tasks:
Develop policies, procedures and
strategic
responseinrelationtolegalandethic
al compliance requirements and
responsibilities
Evidence of this must
include:
 determinedthescopeoflegalan
d ethical compliance
requirements and
responsibilities, and developed
policiesandproceduresforatle
ast 1workplaceorbusiness
 developedastrategicrespons
eto at least 3 different
situations where legal or
ethical
requirementshavebeenbreac
hed
Student’s comments on workplace tasks
completed:
There are many ethical and legal issues which arises in
case of managing older people. The biggest legal issue
regarding the older population is their health safety. In
case of emergency situation of any kind of ailment, The
doctor needs to proceed with the diagnostic procedure
without the consent of the patient as well as family.
Another problem of ethics arises when any kind of
intervention is incorporated on an old person without the
permission. The old person might not allow the supervisor
or the worker to interfere with his personal life and
belongings.
There are many strategies that can be developed to solve
the problem of legal and ethical compliance. Permission
must be taken from the subject in any case before
implementing any kind of intervention. The old person
must know about the details of the procedure.

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Observed by (position, print name and sign):
Date:

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CHCCCS023 Support independence and well being
Workplace Tasks:
Supportatleast3peopletoenhan
ce
independenceandwellbeing
Evidence of this must
include:
 safelysupportedatleast3people
to
enhanceindependenceandwellbe
ing
 performedtheactivitiesoutlinedin
the
performancecriteriaofthisunitdurin
ga period of at least 120 hours of
direct
supportworkinatleastoneagedcar
e, home and community,
disability or
communityserviceorganisation
Student’s comments on workplace tasks
completed:
Our team was focused towards our tasks. We promoted
independence and support to each of the old people and
listened to their perspectives. Their privacy was
maintained and the daily activities was performed based
on their wish and permission.
Observed by (position, print name and sign):
Date:
HLTAAP001 Recognise healthy body systems
Workplace Tasks:
Workedeffectivelywithinformationab
out
thehumanbodyanditshealthyfunction
ing
Evidence of this must
include:
 worked effectively with
information about the human
body and its healthy
functioninginatleast3differentsituati
ons
Student’s comments on workplace tasks
completed:
Older people are at high risk of contracting any kind of
bacterial or viral infection. The old people have a weak
immune system. They are also prone to develop breathing
problems and cardiovascular diseases. They are also at a high
risk of fall and fractures. The vulnerable older people are at a
risk of developing cognitive impairment or inadequate
housing.
Their diet and medications was given importance and
administered in correct time period.
They were made to wear clean and washed clothes everyday
to avoid any kind of contamination related infection.
The diet considered of fibers that would help them in
defecation. Proper defecation is another factor that is
responsible for maintaining good health of the aged.

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Observed by (position, print name and sign):
Date:
HLTWHS002 Follow safe work practices for direct client care
Workplace Tasks:
Conductaworkplaceriskassessmenta
nd
contributetoaworkplaceWHSmeetin
gor inspection
Evidence of this must
include:
 contributedtoaworkplaceW
HS meeting orinspection
 conductedaworkplaceri
sk
assessmentandrecorded
the results
 consistently applied
workplace
safetyproceduresintheday-
to-
dayworkactivitiesrequiredbyt
he job role,including:
o infectioncontrol
o hazardousmanualtask
s
o useofpersonalprotecti
ve equipment
o reportingincidents
 followed workplace procedures
for
atleastonesimulatedemergen
cy situation
Student’s comments on workplace tasks
completed:
Infection can be controlled by using fresh and washed
clothes, consumption of fresh foods and plenty of fruits.
Maintaining hygiene in the individual rooms and the
community can help to reduce the chances of developing
infection.
Hazardous things like sharps or blades or ladder should be
kept away from the rooms of the old people as this might
lead to accident.
Observed by (position, print name and sign):
Date:
CHCAGE001 Facilitate the empowerment of older people
Workplace Tasks: Student’s comments on workplace tasks
completed:

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Respondtothegoalsandaspirationso
fat least2olderpeople
The aim of the old people was mainly to spend some
quality time with their family members and have a
personal security at the organization. This two criteria
were fulfilled by our team by contacting with their family
members and helping them to build a good relation.

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Evidenceofthismustinclude:
 respondedtothegoalsandaspiration
sof
atleast2olderpeople,1inasimulated
environmentand1intheworkplace:
o employing flexible,
adaptable and
person- centred
approaches to
empower
theindividual
o recognising and
responding
appropriately to
situations of risk or
potentialrisk
 usedoralcommunicationskill
sto
maintainpositiveandrespectf
ul relationships
Old age palliative care is very crucial and important for the
elderly population. The primary aim of palliative care for the
older population consists of provision of best quality of life at
the end of their life for both the old person and their family.
Terminally ill patients need utmost care. The death needs to
be considered and accepted as a normal life process rather
than accepting it as a challenge. The interventions
implemented on the old population of the organization should
aim to relieve pain and suffering.
The physical needs, psychological needs and social needs
must be met.
The risks of developing infection can be controlled by using
fresh and washed clothes and maintaining hygiene.
Observed by (position, print name and sign):
Date:
CHCAGE005 Provide support to people living with dementia

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Workplace Tasks:
Providesupportto2differentpeoplelivi
ng withdementia
Evidence of this must
include:
 providedsupportto2differe
nt
peoplelivingwithdementi
a:
 usingaperson-
centredapproach tosupport
 using appropriate
communicationstrategi
es
 assistinginimplementingaran
ge
ofsuitableactivitiesthatmeetth
e person’sneeds
Student’s comments on workplace tasks
completed:
People suffering from dementia must be given special
care. Their perspectives and privacy should be
respected. Interventions should be implemented
according to their way.

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Observed by (position, print name and sign):
Date:
CHCCCS011 Meet personal support needs
Workplace Tasks:
Safelysupportatleast2individualstom
eet personal supportneeds.
Evidence of this must
include:
 Safely supported at least
2 individualsmeetpersonalsup
port needs. This includes
following support
requirements of an
established individualised plan
and
supportingeachofthefollowi
ng activities:
o bedbathing
o dressing,undressing
and grooming
o eatinganddrinkingusi
ng appropriate
feeding techniques
o oralhygiene
o shaving
o showering
o toiletingandtheuse
of continenceaids
o usingaidsandequipm
ent
includingdevicesused
by theperson
 Performedthefollowinghazard
ous
manualhandlingscenariosatle
ast once:
o transferringaperso
n
betweenbedandch
air
o transferringaperson
in andoutofcar
o fallsrecovering
Student’s comments on workplace tasks
completed:
There were many tasks that were individually performed. I had the task
of washing the clothes in laundry, making them dry and keeping them in
places for the use of the old people. The health and hygiene of the aged
people were maintained by strictly following certain rules like changing
the bed sheets everyday, making them wear fresh and washed clothes
everyday. There diet was also maintained and was restricted to least oily
and soft foods. This would aid them in chewing and absorption of their
food. Their rooms were kept cleaned.
Observed by (position, print name and sign):
Date:
CHCCCS006 Facilitate individual service planning and delivery
Workplace Tasks:
Planandreviewservicestomeetneed
sof atleast3people
Student’s comments on workplace tasks
completed:
All the team members worked in collaboration and
discussed all the issues regarding the service provision to

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Evidence of this must
include:
 worked within
established
guidelinestocontributetot
he
planningandreviewingofservi
ces
the old people. Effective communication was carried out
to avoid any kind of miscommunications and
misinterpretation.

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whichmeettheneedsofatleast
3 people
 contributed to the
planning
processesbycommunicat
ing
effectivelywiththepersona
nd other stakeholders
using active
listeningandquestioning
Observed by (position, print name and sign):
Date:
CHCADV001 Facilitate the interests and rights of clients
Workplace Tasks:
Identify clients’ interests, needs and
rights, advocate on behalf of client
to achieve specific outcome,
support client through
organisational/legal complaints
process
Evidence of this must
include:
 Workedincollaborationwith
1
clienttoidentifytheirinterests
, needs andrights
 Advocatedonbehalfof1clientt
o achieveaspecificoutcome
 Supported1clientthroughout
an organisational or legal
complaints process
Student’s comments on workplace tasks
completed:
Our team worked in collaboration with the client. We
fulfilled all the requirements of the client. Some old
people wanted independence and privacy whereas some
wanted to have personal security. Their consent was
taken in each intervention we used to implement.

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Observed by (position, print name and sign):
Date:
CHCAGE004 Implement interventions with older people at risk
Workplace Tasks:
Conductriskassessmentofatleast1old
er person and implementation
&evaluation of risk management
strategies
Evidence of this must
include:
 assistedwiththeassessment
of
riskandtheimplementationa
nd evaluation of risk
minimisationstrategies for
at least 2 older people, 1
in a simulated
environment and 1 in the
workplace,inamannerthati
s
respectful of the older
person’s
dignity and privacy
Student’s comments on workplace tasks
completed:
Older people are at high risk of contracting any kind of
bacterial or viral infection. The old people have a weak immune
system. They are also prone to develop breathing problems
and cardiovascular diseases. They are also at a high risk of fall
and fractures. The vulnerable older people are at a risk of
developing cognitive impairment or inadequate housing.
Certain strategies that can reduce the risks of vulnerability of
the older population are:
1. The medical problems should be regularly checked.
2. Follow up appointments should be conducted.
3. Good grooming and hygiene strategies must be adopted.
We should take care of the privacy, dignity and the respect of
the old people and then implement the above interventions to
obtain better results.
In my workplace, I can keep track of the old people under my
supervision for any kind of changes in their health and
behavior.
In a simulated environment, it is important to keep track of the
medicines and health of the patient.
Observed by (position, print name and sign):
Date:
CHCCCS025 Support relationships with carers and families
Workplace Tasks: Student’s comments on workplace tasks
completed:

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Assessandrespondtotheneedsofatl
east
3differentpeopleandtheircarersorfam
ily members
Evidence of this must
include:
 assessed and responded to
the
needsofatleast3differentpeop
le
andtheircarersorfamilymemb
ers
 usedstrengths-
basedsolutionsto respond to
both routine and
unpredictable problems
related to carerelationships
Relationships must be established between the client and their family members. We
should personally talk to their family members so that they can devote a particular
time period of their busy schedule to their elder group of people present in their
family. This would decrease the chances of developing depression and other related
ailments that are common to the elderly population. Family support and care is of the
most important parameter that affects the health and mind of the aged.
One old person had the need of financial security from his family members. In this
case, we required to talk with the carers and family members so that they can support
their elder population financially.
Another older person had the problem of health care and health challenges. This
required to be addressed by us through maintaining proper diet and care and being
alert and attentive towards to person so that any kind of changes if noticed must be
addressed immediately.
The other older person needed personal security and safety. We provided him with the
basic requirements of daily activities and his views were respected and was allowed to
take decisions on his own.
We were also responsible for providing mental strengths and support them in their
each activities. We helped them to be self determined. We also provided psychological
and social support to the elder people.
The most common unpredictable problem of the elderly population consisted of their
health. Any kind of health issue was very unpredictable. We required to be alert and
attentive and notice each movement and steps of the elder person to avoid any adverse
situations.

TRAINER AND ASSESSOR GUIDE
Logbook_CHC43015_V1_June2018 RTO:
70056CRICOS:03675K
Observed by (position, print name and sign):
Date:
CHCPAL001 Deliver care services using a palliative approach
Workplace Tasks:
Supportanddocumentissuesandneed
sof 3peopleinpalliativecare
Evidence of this must
include:
 supported,reportedanddocument
ed
issuesandneedsof3peopleinpalliati
ve care
Student’s comments on workplace tasks
completed:
Old age palliative care is very crucial and important for the
elderly population. The primary aim of palliative care for the
older population consists of provision of best quality of life at
the end of their life for both the old person and their family.
Terminally ill patients need utmost care. The death needs to
be considered and accepted as a normal life process rather
than accepting it as a challenge. The interventions
implemented on the old population of the organization should
aim to relieve pain and suffering.
The physical needs, psychological needs and social needs
must be met.
Old people mainly require timely medications and attention and
understanding their perspectives regarding their decision.
These things are very crucial for maintaining their physical and
mental health.

TRAINER AND ASSESSOR GUIDE
Logbook_CHC43015_V1_June2018 RTO:
70056CRICOS:03675K
Observed by (position, print name and sign):
Date:
CHCPRP001 Develop and maintain networks and collaborative partnerships

TRAINER AND ASSESSOR GUIDE
Logbook_CHC43015_V1_June2018 RTO:
70056CRICOS:03675K
Workplace Tasks:
Work collaboratively with external
individualsorgroupsinatleast3differe
nt service deliverysituations
Evidence of this must
include:
 developed strategies for
networkingandcollaborationfo
rat least 1organisation
 worked collaboratively with
externalindividualsorgroupsi
nat least 3 different service
delivery situations
Student’s comments on workplace tasks
completed:
 Strategies for networking and collaboration
The individual needs and the organization’s needs must be
identified and prioritized. This will improve the performance
and those opportunities can be chosen that are relevant,
useful, timely and within the service sources’ capacity. The old
person should be met with the supporting needs that he or she
requires and should be greeted in each meeting. The gaps in
networking and collaborative work should be identified to avoid
any miscommunication or misinterpretation of information. Self
reflection questions must be met like are the current
requirements of the old person being met Or do our team has
any limitations for the service provision.
Review information should be gathered and relevant services in
accordance with the people should be implemented. The
information regarding various service categories must be
acknowledgedto provide updated service. Our team focused on
maintaining health and hygiene of the old people along with
the domestic assistance. The team in which I was assigned had
the responsibility of changing the bed sheets everyday and
making the old people wear fresh and washed clothes everyday
so that they remain healthy. Since old people have weaker
teeth and decreased metabolism, the foods were cooked in
least amount of oil and it was assured that the foods were soft
enough for the old people to consume.
 Collaborate working evidence
All the members of the group are valued and each person has
contributed to the domestic assistance of the aged people.
Everyone was responsible and effective towards his or her part
of his or her work. Each member was able to understand their
individual work and participated in collaborative work.
In one of the service delivery situations, there was good
communication among the team members and we had problem
solving sessions regularly.
Another service delivery situation, suggestions and feedback
were encouraged from the old people and we acted upon them.
In another service delivery situation, all the team members
worked together to provide domestic care to the aged people
along with respecting individual ideas and acting upon it.
Observed by (position, print name and sign):
Date: