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Training and Development Environment Sample Assignment

   

Added on  2021-04-24

14 Pages4118 Words90 Views
Training and developmentenvironment

EXECUTIVE SUMMARYHotel industry is committed to serving its guests with full dedication and fine hospitality. Thereis not just one factor that is said to be involved in the entire caretaking of the guests, but multipleother activities which make it a successful empire. There needs to be a proper in-house trainingprogram in order to address the entire training and development of the department. For sameappropriate participants are required so that same could be accomplished in an appropriatemanner. The present report provides an assessment of in-house training program of Hotel Hiltonin order to assess the importance of same. The study reveals the fact that all the participants haveto put the equal efficient effort in order to attain the immense quality of service. With theapplication of company will be able to train its employees in a manner so that they can make thebest effort possible for them.

TABLE OF CONTENTSIntroduction......................................................................................................................................4Overview of Organization...............................................................................................................4Importance of Training And Development......................................................................................5Participants for training and development.......................................................................................6Involved participants...................................................................................................................6Explanation relating to requirement of above program...............................................................7Manner in which participants will benefit the program...............................................................8Instruction for Trainers..............................................................................................................11Feedback and Evaluation...........................................................................................................12Conclusion.....................................................................................................................................13References......................................................................................................................................14

INTRODUCTIONThe main operation of every hotel in the hospitality industry in to serve people and in order toaccomplish same in an appropriate manner, it is necessary that employees should beappropriately trained for same. The in-house department is that sector of the hotel industry whichdoesn’t get the limelight often but is one most crucial part (Alamu & Dwyer, 2017). The role ofthe department is to keep track of all the happening and workflow in the hotel. Present reportrevolves around the importance of training and development for hospitality sectors. Further, themain focus has been made of Hotel Hilton in order to assess the same in detail. The participantsfor training and development program have been discussed in detail along with program planwhich will be executed by the organization. The report ends up with feedback and evaluationrelating to plan so that appropriate consideration could be made relating to same.OVERVIEW OF ORGANIZATIONHilton Sydney is wonderfully located right in the heart of the city by outstanding outlook and ina suitable way towards Sydney’s famous attractions, comprising: Darling Harbour, SydneyHarbour Bridge and Bondi Beach providing special services for business or leisure. The hotelprovides facility to visitors selecting from a variety of lodging from guests room to large suites.Meet and accomplish business in their Hilton Sydney also has classy bars with dining throughcelebrity chef or restaurateur Luke Mangan in famous glass brasserie along with 28 reunion andconference rooms or get vigorous at Living Well Premier Health Club along with 25cmswimming pool and also gym services. It even provides the facility for getting relaxed on top ofthe terrace at Zeta Bar and has live music at iconic Marble Bar. Further, it comprised of biggesthotel conference room in Australia and was formerly of planning and constructing conferenceroom, events and exhibition industry intentionally. The hotel provides four devoted levels ofrooms totalling 4000 square meters along with United facility for 3000 delegates. Board ofauthorities at conferencing and meetings are involved the majority of people who were engagedinto staging the Sydney 2000 Olympics and helped in designing blueprint of the hotel’s eventand conferencing services to make sure that they not just met but beat world standards. If we talkabout characteristics that Hotel Hilton Sydney involves at present than it comprises: 23 occasionand conferencing rooms containing Grand Ballroom, State Room, and Exhibition Room for morethan 100 booths, 10 especially functions and getaway room, 7 Hilton meeting rooms, 2boardrooms, a business centre and discussion secretariat offices. Hilton Sydney has made

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