TRAINING AND DEVELOPMENT 3
iii) Training on disaster management: the drivers are not only trained on what they
expected on the road but also the unexpected. Incorporated in the e-learning program,
drivers at UPS are trained in the aspect of critical thinking and disaster avoidance and
management through the various simulated encounters in their training program
(Wallace, 2016).
iv) A continual training program: UPS does a continual driving training exercise
throughout the driver’s carrier at UPS. Training doesn’t stop at orientation nor the
simulated e-learning program but the training continues with new knowledge being
taught as they come, presenting the drivers with different scenario every time they
train to enhance their skills and preparedness (Niemann, 2010).
The off the job training
UPS also does off the job driving training. This is done so as to make the driver an all
rounded skilled driver who will not only deliver the goods to the intended customer but will also
deliver exceptional deliver service to them. Since the company deals with their customers only
behind a computer interphase and there is no physical contact between them, the company
considers their driver as their ambassadors. Hence customer courtesy and customer satisfaction
forms part of the training program. This training include:
Machinery and equipment training: Since UPD deals with the delivery of almost all types of
goods, from the very small one to the huge bulky goods training on delivery machine and
equipment is crucial for the bulky deliveries. These machinery such as lifts and cranes are
used to lift the deliveries out of the trucks and positioning them at the customer's directed
position. A training on the operation of these machine forms a crucial part of the drivers'
training program at UPS (Wolski, 2014).

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