Training and Development of Employees on Customer Satisfaction Essay

Added on - 21 Jul 2020

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Research Proposal FormStudent Name: ______________________ Student ID:______________________Centre Name: _____________________Tutor: ________________ Date:___________________Unit: ____________________Proposed Title:“To analyse the effectiveness of training and development of employeeson customer's satisfaction.” A case study on M&S (Marks&Spencer)Section One: Title, objective, responsibilitiesTitle or working title of the research project(in the form of a question, objective orhypothesis)Research objectives (e.g what is the questionyou want to answer? What do you want tolearn how to do? What do you want to findout?):“To analyse the effectiveness of training anddevelopment of employees on customer'ssatisfaction.” A case study on M&S(Marks&Spencer)To ascertain the impact of trainingand development of workers oncustomer's satisfaction.To identify the ways in whichtraining and development help firmand increase its sales.To undertake an evaluation of allmethods available to achievecustomer satisfaction.To examine the effectiveness oftraining and development ofemployees on customer'ssatisfaction.Section Two: Reasons for choosing thisresearch projectReasons for choosing the project (e.g linksto other subjects you are studying, personalinterest, future plans, knowledge/skills youwant to improve, why the topic is important):To get about the impact of training anddevelopment activities on employees ofenterprise.Section Three: Literature sources searchedUse of key literature sources to support yourresearch question, objective or hypothesis:Encyclopedia of Information Science andTechnologyJournal of International DevelopmentSection Four: Activities and timescalesActivities to be carried out during the research project (e.gresearch, development and analysis of ideas, writing, datacollection, numerical analysis, tutor meetings, production of finalHow long this willtake:1
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