Impact of Training & Development on Employees Performance in UK Hospitality Industry: A Study on Cote Restaurants Ltd

This report assesses the impact of training & development on employees' performance in the context of UK Hospitality industry with a study on Cote Restaurants Ltd. It includes literature review, research methodology, and discussion on theories & models. The report concludes that training & development has a positive impact on employees' performance.

Major Project – Integrated
Case Study

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
RESEARCH METHODOLOGY ....................................................................................................3
Research type..............................................................................................................................3
Data collection............................................................................................................................3
Data analysis...............................................................................................................................3
DISCUSSION .................................................................................................................................3
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

Topic- Identifying impact of training & development on employees performance the
context of UK Hospitality industry: a study on Cote Restaurants Ltd
INTRODUCTION
Training and developing is related with having educational activities with the
organization so that desirable outcome can be derived. In the recent era there is higher
requirement of training and development in the organizational practices so that greater
competitiveness can be developed. The current report is based on Cote Restaurants Ltd which is
one of the restaurant that is Operates in the hospitality sector of UK. The current organization
offers different kinds of services so that objectives can be fulfilled. The present report will pay
attention on assessing theories & models and discussion regarding impact of Training &
development on employees' performance. It will comprise insights regarding research
methodology so that depth details can be provided.
LITERATURE REVIEW
According to Iqbal and Ahmad (2021) Training & Development (T&D) is concerned
with conducting such course of action which can incline the skills, attributes, competitiveness,
etc. There are number of benefits which can be derived by organization from training &
development process which comprises increased productivity & performance, reduced wastage
and boosting morale of employees. In against to this, Adam, Hofbauer and Stehling (2021)
articulated that T&D is systematic procedure that contribute in meeting organizational
profitability, improved understanding regarding knowledge, etc. This can aid the organization to
achieve higher amount of competitive ability so that significant process can be developed to
receive ability to cope up with changing circumstances.
In the opinion of Al Karim (2019) there are number of factors which influences the
training & development process it becomes essential for the enterprise to concentrate on
attaining information regarding the factors that can impact aim of conducting such process. The
main elements are skills, knowledge and experience of clients. These both the factor has major
level of impact on the functioning of firm so assessing its impact becomes essential for the
enterprise. On contrast to this, Sinaga and Riyanto (2021) depicted that company need to focus
on the crucial aspects that can affect the smooth processing of organization. It is highly crucial
for the company to pay attention on the aspects like attitude, value, motivation, m abilities,
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awareness, needs, etc. it highly depends on the employees attitude and acceptance level that how
much conducted training and development process will benefit the firm.
According to Armstrong and Landers, (2018) there are several strategies of
implementing training and development process into the firm so that predetermined objectives
can be accomplished. It significant for the enterprise to emphasis on suitability of method while
applying so that desirable outcome can be provided. The one of the significant theory includes
reinforcement which is concerned with motivating people to perform via avoiding few lacking
areas. It helps in bringing the positive behavior among employees. In against to this, Okechukwu
(2017) articulated that social learning and goal setting are two major theories of training and
development. Social learning reefers to believing that employees are credible and
knowledgeable. Goal setting influencing eh behavior of people to attain the predetermined
objectives which are measurable, achievable, realistic and targets. On the other side, Ahmad and
et.al (2019) stated that need, information processing and expectancy theory. These theories are
helpful in achieving ability o develop skills, knowledge, etc so that higher profitability and
sustainability can be achieved.
In the views of Mzimela and Chikandiwa (2017) there are number of strategies which can be
applied by organization for having significant capabilities to incline the performance. The one of
the best method which can highly affect the functioning of employees is job rotation and
shadowing. These helps in achieving higher extent of potential from the employees so that better
outcome can be provided. On the other side, Sung and Choi (2018) said that h group discussion,
role-playing, simulation exercise methods, etc are highly helpful in receiving good criteria of
working. It is crucial for the business to pay attention on achieving appropriate method so that
application can permit attaining desirable results. In contrast to this, Noe and Kodwani (2018)
stated that in order to improve the processing of the company by inclining productivity and
effectiveness of employees include management games & outward bounding, in basket training,
mentoring, etc can be helpful n achieving appropriate level of performance.
On the basis of the provided information it can be specified that training & development play
significant role in boosting the performance of the employees. It is highly crucial for the
organization to identify the factors affecting, theories and models so that prevailing
circumstances can be improved.
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RESEARCH METHODOLOGY
Research type
There are tow types of research which involves qualitative and quantitative. Qualitative is
concerned with gathering non-numerical information and paying attention on the theoretical
concept (Manresa, Bikfalvi and Simon, 2019). On the other side, quantitative is associated with
possessing numerical and fact based data for accomplishing the objectives of particular research.
For the recent study qualitative research type has been selected so that impact of training &
development on employees' performance can be derived.
Data collection
Primary and secondary are the two methods of gathering information so that predetermined
objective of study can be achieved. Primary method of data collection is related with possessing
information which is specially collected for particular issue and has not been use previously
(Susomrith, Coetzer and Ampofo, 2019). Secondary method of data is referring article, journal
and books so that proper information to support the study can become possible. The particular
research is based on secondary data for ascertaining influence of T&D on employees'
performance.
Data analysis
It is important to interpret the data in accurate manner which can be exerted by thematic
analysis and SPSS techniques. For the current investigation thematic analysis is helpful in
interpreting the data in accurate manner. The present study has given much emphasis on
conducting thematic analysis so that accurate outcome can be derived. In addition to this, it has
provided assistance in meeting the objectives can become possible.
DISCUSSION
From the evaluation of provided information it can be specified that training and
development is one of the significant aspect that increases productivity and efficiency of
employees. Cote Restaurants Ltd operates in the hospitality sector which require firm to pay
attention on achieving significant information regarding the factors that influence employees
ability to get outcome from T&D. There are various benefits which can be attained by firm
through implementing corrective from of conducting. Cote Restaurants Ltd has faced several
complications due to number external factors. For this purpose developing accurate form of
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training & development to improve internal capabilities has become essential. In order to
overcome the challenges' organization require paying attention on achieving.
It can be justified by opinion of Sujchaphong and et.al., (2020) There are several objectives
which are required to be accomplished by company through developing significant form of
practices. Training & development is on of the crucial factor which are required to be developed
by Cote Restaurants Ltd for meting the objective and effectiveness so that receiving higher
competitiveness can become possible. The specified business concentrate on conducting
feedback mechanism so that assessing crucial majors that impact the functioning of employees.
It provides assistance in ascertaining how well employees are accomplishing roles and
responsibilities in turn suitable pattern of training & developing employees can become possible.
In the service providing organization it becomes largely important for the employees to
posses specialization qualities and attributes so that higher customer experience can be provided
(Rodriguez and Walters, 2017). Cote Restaurants Ltd highly give emphasis on a receiving
aspects among employees which can contribute to meet roles and responsibilities for this uproots
on job training method of providing training & developing is implemented so that identifying
lacking areas which are hindering their performance can become possible. It helps in proving the
practical exposure to the employees so that relevant data o cope up with such aspects can
become possible. It is largely important for the Cote Restaurants Ltd (CRL) to handle the
prevailing issues in the environment in turn accomplishing profitability can become possible.
It is essential to focus on getting the information of results deriving from executed
method of training and development in turn comparing performance with previous can become
possible. In addition to this, the specified organization in order to overcome the existing
limitation has given concentration on achieving positive attitude among employees so that
accurate information regarding performance and potential can be modified (Abba, 2018). There
are several theories which are useful in ensuring that proper motivation level among the staff
had been developed. The one of the suitable theory of training and development is reinforcement
theory that indicates that behavior of employees required to be shaped according to the
prevailing consequences so that significant ability to match the business needs can become
possible. It aids to reward the reinforcing behavior of the employees so that higher extent of
motivation can be derived.
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This can be justified by referring the opinion of Beqiri and Mazreku (2020) that in order to
motivate the employees to achieve the profitability. Positive environment can be developed by
organizational so that higher profitability by ensuring optimum utilization of resources can
become possible. Staff can effectively function through getting motivation that they will be
appraised for sharing higher extent of potential. Cote Restaurants Ltd can ensure that its current
way of conducting operational activities is accurate or not so that significant level of evaluation
can be done to evaluate appraising techniques. There are four types of reinforcement such as
extinction, punishment, positive and negative reinforcement. It allows to resident goals so that
accomplishing objectives can become possible. Implication of the reinforcement provides
assistance in achieving higher ability to coordinate with changing circumstances in turn
accomplishing the objectives can become possible. This aids employees to get the information
regarding corrective strategies so that attaining proper evaluation of objective can become
possible.
From the provided information it can be specified that there are several challenges
which are required to be identified and overcome by the organization so that gaining information
regarding proper implementation can become possible. Cote Restaurants Ltd has identified that
it is highly crucial for the enterprise to pay attention on gaining insights regarding the external
factors that are influencing employees performance. In order to be successful in the competitive
hospitality sector where much emphasis on quality service is given (Vincent, 2020). The
specified organization can become capable of achieving such performance which can enhanced
morale of employees so that best outcome can be obtained. On the basis of the provided theory it
can be articulate that employees need to comply with the prevailing situations through ensuring
optimum utilization of resources so that appropriate competitiveness to handle adverse
impacting factor can become possible.
On the basis of the analysis it can be interpreted that to attain such outcome which can be highly
ensured significant growth and development of employees along with organization. In the
current competitive business environment awareness regarding personal rights among staff has
increased which needs organization provide such opportunities so that higher extent of
development can become possible (Leonova and et.al., 2021). From the given information
regarding the training and development which is conducted by specified organization it can be
articulated that there are various components which increase employees performance. It includes
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continuous improvement providing environment, problem solving culture, appraisal and
rewarding system, increased participative working atmosphere, opportunity of the personal
development & growth, etc. CRL with help of an effective evaluation of suitable technique of
training and development which can incline morale. In addition to this, it helps in making
responsible and accountable working situation to meet deadlines. As being part of specified
industry it becomes important for the restaurant to give focus on meeting this criteria so that
positive impact on employees can be provided.
CONCLUSION
From the above report it can be concluded that training & development is an important
technique which influences employees performance. In the current report literature review has
been formulated by involving different their such as reinforcement, need, goal setting, etc. The
present study has been conducted as qualitative research by suing secondary data. Thematic
analysis has been used to identify impact of training and development on employees'
performance which is found to be positive.
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REFERENCES
Books and Journals
Abba, M.T., 2018. Effects of training and development on employee retention in Bauchi State
Metropolis Banks. Operational Research. 4(1). pp.24-39.
Adam, M., Hofbauer, M. and Stehling, M., 2021. Effectiveness of a lean simulation training:
challenges, measures and recommendations. Production Planning & Control. 32(6).
pp.443-453.
Ahmad, A. and et.al., 2019. Effect of compensation, training and development and manager
support on employee commitment: the moderating effect of co-worker support. Journal
on Innovation and Sustainability RISUS. 10(2). pp.39-55.
Al Karim, R., 2019. Impact of different training and development programs on employee
performance perspective. International Journal of Entrepreneurial Research,. 2(1).
pp.8-14.
Armstrong, M.B. and Landers, R.N., 2018. Gamification of employee training and
development. International Journal of Training and Development. 22(2). pp.162-169.
Beqiri, T. and Mazreku, I., 2020. Lifelong Learning, Training and Development Employee’s
Perspective. Journal of Educational and Social Research. 10(2). pp.94-94.
Iqbal, Q. and Ahmad, N.H., 2021. Sustainable development: The colors of sustainable leadership
in learning organization. Sustainable Development. 29(1). pp.108-119.
Leonova, I. S. and et.al., 2021. STRATEGIC ANALYSIS OF THE MOTIVATION ON
EMPLOYEES'PRODUCTIVITY: A COMPENSATION BENEFITS, TRAINING AND
DEVELOPMENT PERSPECTIVE. Academy of Strategic Management Journal. 20.
pp.1-11.
Manresa, A., Bikfalvi, A. and Simon, A., 2019. The impact of training and development
practices on innovation and financial performance. Industrial and Commercial Training.
Mzimela, T. and Chikandiwa, C., 2017. Employee training and development practices in the
Tourism and Leisure sector in KwaZulu-Natal, South Africa. African Journal of
Hospitality, Tourism and Leisure. 6(4). pp.1-17.
Noe, R.A. and Kodwani, A.D., 2018. Employee training and development, 7e. McGraw-Hill
Education.
Okechukwu, W., 2017. INFLUENCE OF TRAINING AND DEVELOPMENT, EMPLOYEE
PERFORMANCE ON JOB SATISFACTION AMONG THE STAFF. Journal of
Technology Management and Business. 4(1).
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Rodriguez, J. and Walters, K., 2017. The importance of training and development in employee
performance and evaluation. World Wide Journal of Multidisciplinary Research and
Development. 3(10). pp.206-212.
Sinaga, M. and Riyanto, S., 2021. Training and Development to Improve Employee
Performance. ECOBISMA (JURNAL EKONOMI, BISNIS DAN MANAJEMEN). 8(2).
pp.66-71.
Sujchaphong, N. and et.al., 2020. A framework of brand-centred training and development
activities, transformational leadership and employee brand support in higher
education. Journal of Brand Management. 27(2). pp.143-159.
Sung, S.Y. and Choi, J.N., 2018. Effects of training and development on employee outcomes
and firm innovative performance: Moderating roles of voluntary participation and
evaluation. Human resource management. 57(6). pp.1339-1353.
Susomrith, P., Coetzer, A. and Ampofo, E., 2019. Training and development in small
professional services firms. European Journal of Training and Development.
Vincent, M., 2020. Impact of Training and Development on Employee Job Performance in
Nigeria. Saudi Journal of Humanities and Social Sciences. 5(05). pp.265-268.
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