Developing People And High-Performance Organisations

Running Head: Developing People And High-Performance Organisations
DEVELOPING PEOPLE AND HIGH-PERFORMANCE
ORGANISATIONS

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Developing People And High-Performance Organisations
Executive Summary
Training and development program goes hand-in-hand as it significantly helps an organizational
performance to increase. This proposal deals with the current problem of restructuring due to a
diversification strategy in the company of Red Telecom. Therefore this study starts with
providing adequate background information about the company and the problems that are needed
to be accessed. The next sections briefly deal with the present situation of the company and its
work performance. Through the aid of this, the problem being faced has been thoroughly
identified. Therefore, existing skills and the ones needed to be implemented are thoroughly
accessed. This section is followed by understanding the benefits of the training and development
program and its various aspects including time span, the rate of cost, its impact on employees,
especially team leaders have been briefly discussed. Therefore, through the using of 70:20:10
Model of Learning and Development, an effective action plan is created which will benefit and
employees in its long run.

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Developing People And High-Performance Organisations
Table of Contents
Proposal Objective...........................................................................................................................3
Workgroup Profile...........................................................................................................................3
Problem Statement...........................................................................................................................3
Skills needed....................................................................................................................................4
Overview of Learning and Development Strategy..........................................................................5
Interventions for Key Learning and Development..........................................................................5
Evaluation of proposal for Learning and Development..................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................8
Appendices....................................................................................................................................10

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Developing People And High-Performance Organisations
Proposal Objective
The company of Red Telecom is one of the biggest telecommunication providers in Oceania and
its service is spread through New Zealand and Australia. According to the case study, it has been
understood that this company has implemented a diversification strategy known as Red’s
Inclusive Strategy 2020 or RISE. This strategy has a lot of positive aspects, however; the
company is greatly suffering due to the restructure. Therefore, the purpose of this proposal is to
form an effective action plan through which the knowledge of team leaders can be improved for
better performance of Red Telecom Company. This proposal allows plenty of scopes to access
the current structure of the company in order to review a better plan for training and
development. Through the aid of 70:20:10 Model of Learning and Development, a thorough
action plan can be accessed for integration of RISE strategy in a more flexible and better aspect.
Workgroup Profile
The company of Red Telecom follows a team structure in a group of 8 to 15 people in front desk
while various other teams provide back-office service. Each of the team consists of a team leader
who provides effective guidance to their respective teams. As per the information provided in the
case study, it has been accessed that almost 70% of the workers in this origination are female
while the rest are male. This organization also heavily depends upon part-time workers who
provide effective service to customers regarding telecommunication problems. In the company of
Red Telecom, there are a fewer number of diverse people as seen after through assessment. Only
2% have stated their disabled condition and 3% belong to the LGBTQ community. Therefore,
this organisation intends to diversify the internal environment of the company so that every
individual gets an equal chance to work in this company.
Problem Statement
A thorough assessment has been performed in the company of Red Telecom where it has been
observed that the company lacks a proper diversified working environment. Not only there are
fewer people engaged from the disabled background but also from the LGBTQ community. Most