Training Evaluation Plan

Running head: TRAINING EVALUATION PLAN
TRAINING EVALUATION PLAN
Name of the Student
Name of the University
Author Note

1TRAINING EVALUATION PLAN
Level 1: Reaction
The Kirkpatrick’s model focuses on measuring the degree to which the training
participants engage in the training process (Abdulghani et al., 2014). The participants of the
training will be individually asked to present their views on the training session after each
session. The question that will be asked to the individual trainees is, how much they have been
able to learn from the session and what are the essential learnings from the process. The reaction
of the trainees will also be measured through the interactive value of the trainees within the class.
Q: What have you been able to learn from this session?
Level 2: Learning
Learning will measure the degree to which the participants have been able to gain
knowledge and skills that will be required for them in their job roles. The confidence,
commitment and attitudes of the participants need to be measured as per the model. The
participants will have to answer specific questions in regards to the organizational process and
the learning they have generated after a few sessions have been held.
Q: What can you say about this particular process that is used in the organization?
Level 3: Behavior
The behavioral tendencies are the attitudes of the employees towards their jobs (Bell et al.,
2017). The questions will be focused toward testing the application of learning by the trainees.
Q: Apply this given learning to any customer complaints issue that you might usually face during
your work?