Human Resource Management (HRM) Assessment 2022

0
HUMAN RESOURCE MANAGEMENT
HUMAN RESOURCE MANAGEMENT
Name of the Student
Name of the University
Author Note

1
HUMAN RESOURCE MANAGEMENT
TRAINING SESSION ON CONFLICT MANAGEMENT
1. A Rationalized conflict management training constitutes of chalking out specific skills,
management principles that are necessary in the students for handling conflicts. Training
sessions will help the learners in adapting various conflicting situations, and exemplify
the processes by which they can handle conflicts in a rational, non-aggressive way. The
training session will include the learners in a real life situation where they have to solve
conflict between, Government and NGO in the process of eradicating poverty (Dignath &
Eder, 2015).). Objectives will be chalked out, according training sessions, resources and
equipment’s will be provided which will help them in conflict management.
2. Differences lead to conflicts, and gap in experiences, upbringing and expectation can
often lead to disputes. Therefore, certain people with the mentality to handle conflicts can
be taught so that they can become better conflict handler in the forthcoming days. The
skills that are required are as follows:
 Interactive- a person must be able to express himself or herself as well be a good
listener to create an effective communication, avoiding conflicts
 Patience- patient is an important attribute in handling conflicts, these skills is
generally genetic, and people with patience are much better conflict handlers
 Non-biased- this quality is not genetic, it can only be developed by experience
and handling, any conflicting situations
The various Conflict Management Styles
Collaboration: teamwork indulging in rational approach to handle conflicts
Adjusting: decreasing the differences and finding the common beliefs
Avoiding: passive withdrawal from the conflict, or suppressing the issue
Compromising: this represents a bargaining approach, accepting both side’s ideas and
beliefs, including a third person, who helps in handling the conflict situation
A picture given below will demonstrate clearly the approaches of Conflict management,

2
HUMAN RESOURCE MANAGEMENT
3. Objectives that are chalked out for solving the situation are as follows:
 Clarifying the role of NGO in front of Government
 Taking actions in understanding with both the parties beliefs, values, cultural aspects,
and then developing the partnership among Governmental organization and NGO, to
solve problems relating poverty eradication
 Identifying the actual constraints of conflict between two parties
 Planning collaboration activities that will resolve the conflicts
 Create interest among both the parties and the stakeholders, about clarifying their
conflicts so that they can solve a bigger social issue like poverty
 Implementing the appropriate conflict management approach to instigate
collaboration and resolution of conflicts
4. Lessons plans based on the six objectives
Objectives Time Training and
Assessment Method
Resources used
Clarifying the role 1 day  Training for
this objective
was done by
giving
lectures, and
group
discussion
 Role playing
to understand
both the
 Pen paper for
group
discussion
 Transportation
charges for
reaching the
actual site
 A training
room
 Chair and