Transcript Scenario A Healthcare Department

Transcript Video Assessment
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Transcript:
Scenario- A Healthcare Department (Conflict between two head nurses)
A nurse manager Ms. A is coming out of a patient’s ward at around 7 p.m. when suddenly she
was reminded about the nursing assessments she needs to make for tomorrow. She runs towards
her office and then she realizes that Ms. D, the nurse in charge has taken sick leave for the next
day. She is quickly scanning the schedule of the emergency department General Physician about
the replacement to select in place for her. Ms. A recognizes that its another nurse, Ms. H who is
an excellent nurse but its very difficult to work with her as she never considers the clinical
opinion of other nurses in the team while she selects a management plan and treatment for the
patients.
With a relieved mind Ms. A says, “Thank God I got reminded about the assessments to be
assigned. A disaster would have happened if I would have forgotten”.
She paused at the moment while she is turning off her office lights. She says, “I really need to be
here in the morning to ensure that Ms. H starts at a positive point with Ms. G.”
The registered nurse, Ms. G of direct care enters the department for her shift in the morning
around 8 a.m. The day is the same filled with patients, stretchers around in the hallways, while
other patients are waiting in the waiting area to enter on their turn for treatment and
management. But, when Ms. G arrives this morning on the department she learns that she is
going to work with Ms. H who becomes aggressive and demands a lot when she is in charge. She
noticed that Ms. H is not communicating well and have shared the patient’s details suffering
from angina and related information in a limited manner.
On which Ms. H says, “You are not able to share the proper information about the patients”. This
led to a conflict between Ms. G and Ms. H.
As Ms. H says, “Ms. H is not able to complete her own work and has a different perception of
other’s work”.
The nurse Ms. G indicated on such allegations of Ms. H and says,” I have been a recipient of
bullying and I am always being verbally harassed by Ms. H. She is abrasive and hence the other
team members fear her abusive behavior and style. I am not saying anything due to the fear of
being retaliated. We have highly variable work patterns and communication skills.” Ms. G also
says that “ Ms. H is very rude, highly directive and has a feeling of abruptness with other
patients”.
Written Assessment
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