Transcripts: Examples of Poor Listening, Questioning Ability, and Body Language in Healthcare

Running head: TRANSCRIPTS
TRANSCRIPTS
Name of the student:
Name of the university:
Author note:

1
TRANSCRIPTS
Poor listening example:
Example of impatient listening:
Nurse: Hi, Mrs. Brown! How did you have the fall?
Old lady: I wa...ss.. walk...ing in the gaard..eeen when..
Nurse: So you had fallen by obstruction of the stone?
Old lady: Nooo! I had a bla..cck..ooutt. I haaad..
Nurse: you had a blackout may be due to extreme heat. We will check out if you had any mini
stroke or not.
Old lady: no!.. I did not fa..ll due to stroke.. please listen to... mee
Nurse: please be hurry up, Mrs. Brown. I have other patients to attend
Old lady: sorry miss.
(In the entire discussion, nurse failed to listen that the patient had fall as she had taken her insulin
twice resulting in low blood glucose level. The nurse failed to gather this information. She also
failed to understand that she was Islam by faith and had certain cultural inhibitions. All these
made the patient upset and depressed)