Tourism and Travel Industry Analysis
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AI Summary
The provided document appears to be a collection of academic papers and research articles related to the tourism marketing industry. The studies cover a range of topics, including destination governance, website design, consumer decision processes, and the impact of social media and internet usage on travel and tourism. It also includes specific case studies such as Dubai, Spain, Croatia, and Iran, providing insights into how these destinations are managed and marketed. The assignment likely requires students to analyze and discuss the findings from these studies, applying them to real-world scenarios or proposing new marketing strategies for tourist destinations.
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TRAVEL AND TOURISM
SECTOR
SECTOR
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Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 key historical development in travel and tourism sectors................................................1
1.2 Structure of travel and tourism sector..............................................................................2
Task 2...............................................................................................................................................3
2.1 Functions of government, government sponsored bodies and international agencies in
travel and tourism. .................................................................................................................3
2.2 Influence of local and national economic policies over the success of travel and tourism
sector.......................................................................................................................................4
2.3 Implications of political change on travel and tourism sector in different countries.......4
3.1 Factors affecting tourism demand....................................................................................5
3.2 How supply has changed to meet the effects of demand..................................................6
TASK 4............................................................................................................................................7
4.1 Positive and negative economic, environmental and social impacts of tourism..............7
4.2 Strategies that can be used to minimize the negative impacts while maximizing the
positive impacts .....................................................................................................................8
CONCLUSION................................................................................................................................8
INTRODUCTION...........................................................................................................................1
1.1 key historical development in travel and tourism sectors................................................1
1.2 Structure of travel and tourism sector..............................................................................2
Task 2...............................................................................................................................................3
2.1 Functions of government, government sponsored bodies and international agencies in
travel and tourism. .................................................................................................................3
2.2 Influence of local and national economic policies over the success of travel and tourism
sector.......................................................................................................................................4
2.3 Implications of political change on travel and tourism sector in different countries.......4
3.1 Factors affecting tourism demand....................................................................................5
3.2 How supply has changed to meet the effects of demand..................................................6
TASK 4............................................................................................................................................7
4.1 Positive and negative economic, environmental and social impacts of tourism..............7
4.2 Strategies that can be used to minimize the negative impacts while maximizing the
positive impacts .....................................................................................................................8
CONCLUSION................................................................................................................................8
INTRODUCTION
Tour and travel sector have major role to bring the various changes in the nation. As in
the UK is the most attracted tourist nation but they have some negative and positive impact of
the tourism sector. As the function ans the structure of the tourism sector is also better. As the
political, social, economical, environmental, technological and legal factor have main role to
change in the tourism sector. As the TUI groups has set up their organisation to give better
services in the tour and travel sector.
Task 1
1.1 key historical development in travel and tourism sectors.
POSTER
1
Tour and travel sector have major role to bring the various changes in the nation. As in
the UK is the most attracted tourist nation but they have some negative and positive impact of
the tourism sector. As the function ans the structure of the tourism sector is also better. As the
political, social, economical, environmental, technological and legal factor have main role to
change in the tourism sector. As the TUI groups has set up their organisation to give better
services in the tour and travel sector.
Task 1
1.1 key historical development in travel and tourism sectors.
POSTER
1
1.2 Structure of travel and tourism sector.
leaflet
For the development of travel
and tourism sector as proper
structure has to be followed by
the UK from which more
development can be set up
(Beritelli, 2012.). Such
structure will help to certain
changes in the united kingdom
in the travel and tourism
sectors.
Supportive services: In
adoption to travel and tourism
sector will give the different
support service which is
important for the development
process. Such support services
are financial, insurance,
money exchange, guiding,
marketing companies etc. as
these service are provided by
the tour operator in the higher
cost which is impact on the
development of these industry
(Beritelli, 2012.).
Hospitality and tour
management services
It involvement certain
area which is important for the
tour and travel indirectly for
development purpose. It
provided the different products
and service to travellers of
accommodation, transportation
and site view.
Accommodation: if the
tourism is more for the
overseas than it is important
aspect for the development
that is accommodation facility
in the united kingdom has to
be more better such as Hotel
and other resort will be in less
cost.
Travel agents and tour
operators: it is the most
important aspect to for the
strutter of tour and travel
tourism sector that is to bring
the better travel agent and tour
operator which are providing
different service and packages
to to the tourism will be
directly impact on the cost that
may be more or less depends
on the agents.
Transportation:
as these the main
aspect for the tourism
development in the nation that
is better transportation facility
available in tourism sector. For
the selecting different mode of
transport in affordable cost
with better service. Air travel
is one of the costlier more of
transportation which has to be
affordable for all the customer
while the main road transport
in the united kingdom has all
2
leaflet
For the development of travel
and tourism sector as proper
structure has to be followed by
the UK from which more
development can be set up
(Beritelli, 2012.). Such
structure will help to certain
changes in the united kingdom
in the travel and tourism
sectors.
Supportive services: In
adoption to travel and tourism
sector will give the different
support service which is
important for the development
process. Such support services
are financial, insurance,
money exchange, guiding,
marketing companies etc. as
these service are provided by
the tour operator in the higher
cost which is impact on the
development of these industry
(Beritelli, 2012.).
Hospitality and tour
management services
It involvement certain
area which is important for the
tour and travel indirectly for
development purpose. It
provided the different products
and service to travellers of
accommodation, transportation
and site view.
Accommodation: if the
tourism is more for the
overseas than it is important
aspect for the development
that is accommodation facility
in the united kingdom has to
be more better such as Hotel
and other resort will be in less
cost.
Travel agents and tour
operators: it is the most
important aspect to for the
strutter of tour and travel
tourism sector that is to bring
the better travel agent and tour
operator which are providing
different service and packages
to to the tourism will be
directly impact on the cost that
may be more or less depends
on the agents.
Transportation:
as these the main
aspect for the tourism
development in the nation that
is better transportation facility
available in tourism sector. For
the selecting different mode of
transport in affordable cost
with better service. Air travel
is one of the costlier more of
transportation which has to be
affordable for all the customer
while the main road transport
in the united kingdom has all
2
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the eco friendly bus and cars to
save the environment. Cruise
can be one of the another
mode of transportation as the
interest of the tourist can be
attracted with water to the
tourist for travelling.
3
save the environment. Cruise
can be one of the another
mode of transportation as the
interest of the tourist can be
attracted with water to the
tourist for travelling.
3
Task 2
2.1 Functions of government, government sponsored bodies and international agencies in travel
and tourism. 2.2 Influence of local and national economic policies over the success of
travel and tourism sector.
4
2.1 Functions of government, government sponsored bodies and international agencies in travel
and tourism. 2.2 Influence of local and national economic policies over the success of
travel and tourism sector.
4
5
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6
7
8
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2.3 Implications of political change on travel and tourism sector in different countries.
For every nation the political change have positive and negative impact on the various
sectors. As some of the factors which as political stability, international trade agreements that
influences the demand of tourism services on the tour and travel industry. If the political stability
in the united kingdom will attract to the tourist at the different location. If there in no political
stability than the it is difficult to create better environment for the tourist in term of safety and
comfortable journey. Due to the political impact only UK became the number one tourist
destination in the world. As the government UK has set up to certain measure to develop the tour
and travel industry by providing various benefited to the tourist and related business. As the
political factor have various needs for the nation management of travel and tour organisation
should be considered for the changes in proper manner (Laws, 2016). It is identified that tour
and travel industry have the different operation in various nation so the political factor of
different nation will be rebuffered. As the tourist form the Pakistan have create some of the
issues in the nation which is affected on the tourism sector and local citizens.
However the political instability brings that various change in the nation it is also he
public bodies to regulate and control the activities so that more and more tourists can be attracted
towards the destination. Tour and travel industry has the most vibrant to get the better
development.
Task 3
3.1 Factors affecting tourism demand.
TUI organisation have adopted different strategies and tour packages considering various
factors that affect the tourism demands. The following factor are influencing demands in tourism
sector:
Emerging economies: As the emerging changes in the economic is the most important aspect in
the tourism industry. Economic condition of the UK inn diverse situation which brings the
major affected on the demands in tourism. As the inflation in the nation will increase the price of
different goods and services. As the TUI group manger have to focus on certain things which is
most important aspect in the nation. As the economic condition of the nation have important role
to increase the demands of the tourism.
9
For every nation the political change have positive and negative impact on the various
sectors. As some of the factors which as political stability, international trade agreements that
influences the demand of tourism services on the tour and travel industry. If the political stability
in the united kingdom will attract to the tourist at the different location. If there in no political
stability than the it is difficult to create better environment for the tourist in term of safety and
comfortable journey. Due to the political impact only UK became the number one tourist
destination in the world. As the government UK has set up to certain measure to develop the tour
and travel industry by providing various benefited to the tourist and related business. As the
political factor have various needs for the nation management of travel and tour organisation
should be considered for the changes in proper manner (Laws, 2016). It is identified that tour
and travel industry have the different operation in various nation so the political factor of
different nation will be rebuffered. As the tourist form the Pakistan have create some of the
issues in the nation which is affected on the tourism sector and local citizens.
However the political instability brings that various change in the nation it is also he
public bodies to regulate and control the activities so that more and more tourists can be attracted
towards the destination. Tour and travel industry has the most vibrant to get the better
development.
Task 3
3.1 Factors affecting tourism demand.
TUI organisation have adopted different strategies and tour packages considering various
factors that affect the tourism demands. The following factor are influencing demands in tourism
sector:
Emerging economies: As the emerging changes in the economic is the most important aspect in
the tourism industry. Economic condition of the UK inn diverse situation which brings the
major affected on the demands in tourism. As the inflation in the nation will increase the price of
different goods and services. As the TUI group manger have to focus on certain things which is
most important aspect in the nation. As the economic condition of the nation have important role
to increase the demands of the tourism.
9
Demographic factors- Theses factors have the major impact on the demands of the tourism
sectors. The age group, lifestyle and income level is the most important aspect to affect on
demands. As the youth always ready to visit any destination and these are the people who over
travelling and adventurous according to their in come and interest of the place. If the income will
be increase for the lower class people will influenced to visit new location and spends quality
time with their love and belongingness.
Social factors: for every nation society has the major influence on the tourism demands because
of the lack of available resource for the local people brings the situation of high price of gods
and service available to them (Fernandes, 2012). The more the organisation will bring the better
tour and travel packages and mange the resource of the nation will give benefits to the society.
Political factors: if the political intervention will be their on the tourism sector their is
possibility of various tourist from the nation where the relation are not goods with other nation
will affected on the demands of tourism sector.
Technological: changes in the technologies will affect the business on the demands of tourism
as the organisation will adopt new technology for increasing the nation demands of tourism with
high technologies in which the better service can be made.
3.2 How supply has changed to meet the effects of demand.
The most important aspect in the tour and travel sector is the supply will be effect on
demands. As they has to bring the better tourism, TUI groups consider different elements to
mange the supply:
Seasonality: it is the important element that influence the supply of the tourism service. As the
seasonality will impact on the business most of the hospitality organisation will enhance their
price of different goods and services will affect the supply. TUI group has developed different
policies and practices in regard to provide best services to consumers within good price range at
the time of peak season to attract outside visitors
Managing transportation: TUI group to consider the interest and lifestyle of people and then
provide them required transportation such as air, rail, cruise and road. These are the mode of
transport should be more better to and supply of these service is not appropriate manner. As the
tour operator will manage the different service which will beneficial t the tourist and the supply
will be affected due to price of these additional service given by the tour operator (Pandža
Bajs,2015).
10
sectors. The age group, lifestyle and income level is the most important aspect to affect on
demands. As the youth always ready to visit any destination and these are the people who over
travelling and adventurous according to their in come and interest of the place. If the income will
be increase for the lower class people will influenced to visit new location and spends quality
time with their love and belongingness.
Social factors: for every nation society has the major influence on the tourism demands because
of the lack of available resource for the local people brings the situation of high price of gods
and service available to them (Fernandes, 2012). The more the organisation will bring the better
tour and travel packages and mange the resource of the nation will give benefits to the society.
Political factors: if the political intervention will be their on the tourism sector their is
possibility of various tourist from the nation where the relation are not goods with other nation
will affected on the demands of tourism sector.
Technological: changes in the technologies will affect the business on the demands of tourism
as the organisation will adopt new technology for increasing the nation demands of tourism with
high technologies in which the better service can be made.
3.2 How supply has changed to meet the effects of demand.
The most important aspect in the tour and travel sector is the supply will be effect on
demands. As they has to bring the better tourism, TUI groups consider different elements to
mange the supply:
Seasonality: it is the important element that influence the supply of the tourism service. As the
seasonality will impact on the business most of the hospitality organisation will enhance their
price of different goods and services will affect the supply. TUI group has developed different
policies and practices in regard to provide best services to consumers within good price range at
the time of peak season to attract outside visitors
Managing transportation: TUI group to consider the interest and lifestyle of people and then
provide them required transportation such as air, rail, cruise and road. These are the mode of
transport should be more better to and supply of these service is not appropriate manner. As the
tour operator will manage the different service which will beneficial t the tourist and the supply
will be affected due to price of these additional service given by the tour operator (Pandža
Bajs,2015).
10
Quality Services: Most of the organisation don't focus on the service of good quality but the
TUI group have main motive to give better service to the customer will affected on the supply
due to lack of resource. If the organisation will provide the innovative services to satisfy the
needs of the tourist. It is important for the organisation to give better services to achieve the
objectives.
Accommodation: these can be the major factors in which supply can be affected due high
demands of the hotel and report brings the major impact on the tourism sector. TUI groups try to
give better packages so that organisation will benefit to the tourist.
Ancillary services: The most important aspect is the ancillary service given by tour operators
also provides additional services to customers such as financial, insurance and travel
consultation etc., as per the needs of tourists.
TASK 4
4.1 Positive and negative economic, environmental and social impacts of tourism.
Every aspect have the negative and positive where the economic, Environmental and
social impact of tourism in different manner.
Factors Positive Impact Negative
Economic As the demand of the travel
and tourism sector will bring
the positive impact on the
services..Due to such
increment it raises the
economic of the country. Also,
it provides different job
opportunities to people and
attract several investors to
invest in international business
(Chon, 2015.). Another
positive impact is that it assists
in increasing the value of
foreign reserves that supports
As the international tourism
plays significant role in
earning foreign exchange and
generating revenue but it may
also have adverse impact on
the economy. when
international tour operators are
managed within the country
then it enhances the chances of
outflow of currency. Also,
there is high number of outside
visitors arriving the country
instead of domestic tourists
and thus it affects the foreign
11
TUI group have main motive to give better service to the customer will affected on the supply
due to lack of resource. If the organisation will provide the innovative services to satisfy the
needs of the tourist. It is important for the organisation to give better services to achieve the
objectives.
Accommodation: these can be the major factors in which supply can be affected due high
demands of the hotel and report brings the major impact on the tourism sector. TUI groups try to
give better packages so that organisation will benefit to the tourist.
Ancillary services: The most important aspect is the ancillary service given by tour operators
also provides additional services to customers such as financial, insurance and travel
consultation etc., as per the needs of tourists.
TASK 4
4.1 Positive and negative economic, environmental and social impacts of tourism.
Every aspect have the negative and positive where the economic, Environmental and
social impact of tourism in different manner.
Factors Positive Impact Negative
Economic As the demand of the travel
and tourism sector will bring
the positive impact on the
services..Due to such
increment it raises the
economic of the country. Also,
it provides different job
opportunities to people and
attract several investors to
invest in international business
(Chon, 2015.). Another
positive impact is that it assists
in increasing the value of
foreign reserves that supports
As the international tourism
plays significant role in
earning foreign exchange and
generating revenue but it may
also have adverse impact on
the economy. when
international tour operators are
managed within the country
then it enhances the chances of
outflow of currency. Also,
there is high number of outside
visitors arriving the country
instead of domestic tourists
and thus it affects the foreign
11
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in international trade services. reserves.
Environment The most of the economic
resource have been more
manage due to affects on the
nation environment with
various most of transport
which are eco-friendly.
As the negative impact of tour
and travel in term of
increasing the number of trust
in the nation will brings the
more pollution and wastage of
resource (Standing, Tang-Taye
and Boyer 2014). Also the
natural resource and wildlife
will be damage in which
animal can be harm tom the
local people due to
overpopulated in the such
areas.
Social The more travelling will be
increase it will be benefited for
the society to earn the income
m and they will interact to the
people form the different parts
which have diverse culture and
language can be learn from the
society.
As the negative impact on the
local people will be having
difficulties in managing life
due to lack of resource and
high price of goods and
services which will impact on
their income.
4.2 Strategies that can be used to minimize the negative impacts while maximizing the positive
impacts
For every organisation it is important to brings the various strategies which is important
minimize the negative impact and maximize the positive impact in following ways:
Economic impact: As the UK government have to encourage the tourism in the nation which
will proved the positive impact on the economic condition as the currency will be more strong
due to global tourists will visit in the united kingdom. If the currency will be strong more
12
Environment The most of the economic
resource have been more
manage due to affects on the
nation environment with
various most of transport
which are eco-friendly.
As the negative impact of tour
and travel in term of
increasing the number of trust
in the nation will brings the
more pollution and wastage of
resource (Standing, Tang-Taye
and Boyer 2014). Also the
natural resource and wildlife
will be damage in which
animal can be harm tom the
local people due to
overpopulated in the such
areas.
Social The more travelling will be
increase it will be benefited for
the society to earn the income
m and they will interact to the
people form the different parts
which have diverse culture and
language can be learn from the
society.
As the negative impact on the
local people will be having
difficulties in managing life
due to lack of resource and
high price of goods and
services which will impact on
their income.
4.2 Strategies that can be used to minimize the negative impacts while maximizing the positive
impacts
For every organisation it is important to brings the various strategies which is important
minimize the negative impact and maximize the positive impact in following ways:
Economic impact: As the UK government have to encourage the tourism in the nation which
will proved the positive impact on the economic condition as the currency will be more strong
due to global tourists will visit in the united kingdom. If the currency will be strong more
12
chance of investment from the global business in the united kingdom will be increase. It is
important for the development authority to promote the various location for increasing the
tourism proper marketing have to be done (Inwood, 2012).
Environmental impact: UK government have to develop the various rule and regulation in the
nation will brings the safety of the natural resource. Due to the over population in the nation it
will affect on the environment which will increase the population in the nations. As the public
bodies need give more training for the tourist to deal with the location which is harm for them.
Social impact: it is the responsibility of the society to bring the better bonding with the tourist
and symbolise the culture of the united kingdom. But to bring awareness among the local
community about their safety government have to lunch different training for them.
CONCLUSION
From the report travel and tourism sector it is concluded that for the economic development it is
important to look out the tour and travel industry. As the united kingdom have the historical
development plan which they had taken various measure to attract the tourist. As the
transportation and other facility will be included in the structure of the tourism sector. Due to
such TUI group has also set tom give better tourism services in the UK. It is important for the
government to give the various law to control the situation when then tourism will be inverse in
the nations. It will be motive and negative impact of the sector as the economic and
environmental factor will cause due to high demand and supply of the tourism in the united
kingdom.
13
important for the development authority to promote the various location for increasing the
tourism proper marketing have to be done (Inwood, 2012).
Environmental impact: UK government have to develop the various rule and regulation in the
nation will brings the safety of the natural resource. Due to the over population in the nation it
will affect on the environment which will increase the population in the nations. As the public
bodies need give more training for the tourist to deal with the location which is harm for them.
Social impact: it is the responsibility of the society to bring the better bonding with the tourist
and symbolise the culture of the united kingdom. But to bring awareness among the local
community about their safety government have to lunch different training for them.
CONCLUSION
From the report travel and tourism sector it is concluded that for the economic development it is
important to look out the tour and travel industry. As the united kingdom have the historical
development plan which they had taken various measure to attract the tourist. As the
transportation and other facility will be included in the structure of the tourism sector. Due to
such TUI group has also set tom give better tourism services in the UK. It is important for the
government to give the various law to control the situation when then tourism will be inverse in
the nations. It will be motive and negative impact of the sector as the economic and
environmental factor will cause due to high demand and supply of the tourism in the united
kingdom.
13
REFERENCES
Books and Journals
Beritelli, P., 2012. Cooperation among prominent actors in a tourist destination. Annals of
Tourism Research.38(2). pp.607-629.
Beritelli, P., 2012. Tourist destination governance through local elites: Looking beyond the
stakeholder level (Doctoral dissertation, Universität St. Gallen).
Chen, C.F. and Phou, S., 2013. A closer look at destination: Image, personality, relationship and
loyalty. Tourism management. 36. pp.269-278.
Choi, J.G., Tkachenko, T. and Sil, S., 2012. On the destination image of Korea by Russian
tourists. Tourism Management. 32(1). pp.193-194.
Chon, K.S., 2015. Traveler destination image modification process and its marketing
implications. In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual
Conference (pp. 480-482). Springer, Cham.
Di Pietro, L., Di Virgilio, F. and Pantano, E., 2012. Social network for the choice of tourist
destination: Attitude and behavioural intention. Journal of Hospitality and Tourism
Technology.3(1). pp.60-76.
Fernandes, C., 2012. Cultural planning and creative tourism in an emerging tourist
destination. International journal of management case. 13(3). pp.629-636.
Fernández-Cavia, J. and et. al., 2014. Web Quality Index (WQI) for official tourist destination
websites. Proposal for an assessment system. Tourism management perspectives. 9. pp.5-13.
Ghimire, K.B., 2013. The native tourist: Mass tourism within developing countries. Routledge.
Hudson, S. and Thal, K., 2013. The impact of social media on the consumer decision process:
Implications for tourism marketing. Journal of Travel & Tourism Marketing, 30(1-2), pp.156-
160.
Hultman, M. and et. al., 2015. Achieving tourist loyalty through destination personality,
satisfaction, and identification. Journal of Business Research.68(11). pp.2227-2231.
Inwood, J.F., 2012. Sweet Auburn: Constructing Atlanta's Auburn Avenue as a heritage tourist
destination. Urban Geography. 31(5). pp.573-594.
14
Books and Journals
Beritelli, P., 2012. Cooperation among prominent actors in a tourist destination. Annals of
Tourism Research.38(2). pp.607-629.
Beritelli, P., 2012. Tourist destination governance through local elites: Looking beyond the
stakeholder level (Doctoral dissertation, Universität St. Gallen).
Chen, C.F. and Phou, S., 2013. A closer look at destination: Image, personality, relationship and
loyalty. Tourism management. 36. pp.269-278.
Choi, J.G., Tkachenko, T. and Sil, S., 2012. On the destination image of Korea by Russian
tourists. Tourism Management. 32(1). pp.193-194.
Chon, K.S., 2015. Traveler destination image modification process and its marketing
implications. In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual
Conference (pp. 480-482). Springer, Cham.
Di Pietro, L., Di Virgilio, F. and Pantano, E., 2012. Social network for the choice of tourist
destination: Attitude and behavioural intention. Journal of Hospitality and Tourism
Technology.3(1). pp.60-76.
Fernandes, C., 2012. Cultural planning and creative tourism in an emerging tourist
destination. International journal of management case. 13(3). pp.629-636.
Fernández-Cavia, J. and et. al., 2014. Web Quality Index (WQI) for official tourist destination
websites. Proposal for an assessment system. Tourism management perspectives. 9. pp.5-13.
Ghimire, K.B., 2013. The native tourist: Mass tourism within developing countries. Routledge.
Hudson, S. and Thal, K., 2013. The impact of social media on the consumer decision process:
Implications for tourism marketing. Journal of Travel & Tourism Marketing, 30(1-2), pp.156-
160.
Hultman, M. and et. al., 2015. Achieving tourist loyalty through destination personality,
satisfaction, and identification. Journal of Business Research.68(11). pp.2227-2231.
Inwood, J.F., 2012. Sweet Auburn: Constructing Atlanta's Auburn Avenue as a heritage tourist
destination. Urban Geography. 31(5). pp.573-594.
14
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Jucan, C.N. and Jucan, M.S., 2013. Travel and tourism as a driver of economic
recovery. Procedia Economics and Finance, 6, pp.81-88.
Kim, Y.G., Eves, A. and Scarles, C., 2013. Empirical verification of a conceptual model of local
food consumption at a tourist destination. International journal of hospitality management. 33.
pp.484-489.
Laws, E., 2016. Tourist destination governance: Practice, theory and issues. Cabi.
López-Toro, A.A., Díaz-Muñoz, R. and Perez-Moreno, S., 2010. An assessment of the quality of
a tourist destination: The case of Nerja, Spain. Total Quality Management. 21(3). pp.269-289.
Noti, E., 2013. Web 2.0 and the its influence in the tourism sector. European Scientific Journal,
ESJ, 9(20).
Pandža Bajs, I., 2015. Tourist perceived value, relationship to satisfaction, and behavioral
intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel
Research. 54(1). pp.122-134.
Reza Jalilvand, M. and Samiei, N., 2012. The effect of word of mouth on inbound tourists'
decision for traveling to Islamic destinations (the case of Isfahan as a tourist destination in
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Iran).Journal of Islamic Marketing. 3(1). pp.12-21.
Rodríguez-Molina, M.A., Frías-Jamilena, D.M. and Castañeda-García, J.A., 2015. The
contribution of website design to the generation of tourist destination image: The moderating
effect of involvement. Tourism Management. 47. pp.303-317.
Sartori, A., Mottironi, C. and Corigliano, M.A., 2012. Tourist destination brand equity and
internal stakeholders: An empirical research. Journal of Vacation Marketing. 18(4). pp.327-340.
Standing, C., Tang-Taye, J.P. and Boyer, M., 2014. The impact of the Internet in travel and
tourism: A research review 2001–2010. Journal of Travel & Tourism Marketing.31(1). pp.82-
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