This report focuses on the principle of revenue management in the hospitality industry, specifically in the context of British Airways. It discusses the concept of revenue management, yield management, and the rational and principles behind it. It also explores the tools and strategies used for revenue management. Additionally, the report covers the management of human resources in the context of HR strategy, including the stages of the HR life cycle and performance management plan for the role of a travel agent. Overall, it provides insights into how revenue management and HR management contribute to the success of the travel and tourism business.