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MWL101: Personal Insight Assignment

   

Added on  2020-04-15

22 Pages3046 Words30 Views
Running head: PERSONAL INSIGHTPersonal Insight-Service IndustryUnit code:Lecturer:Author:Student ID:Date submitted:Word count: 2154

1PERSONAL INSIGHTExecutive SummaryThis report investigates the trend of the service industry. It has been found in the report thatthe service sector will be dominated by cloud and virtual platforms and back-end-operationswill be automated. The findings of the report show the service industry will experience a rise ofJust-In-Time labor. The purpose of the report is to analyze the development of soft-skills andtechnical skills. The purpose of the report is to analyze the GAP of skills to meet Industrystandards and to do a SWOT analysis. It has been found in the report that I have good problemsolving skills and I am a good decision maker while I need to improve my ability to stay calm inuncertain situation. The research methodology is secondary research from peer-reviewedjournals, recent newspapers and books to find information about service industry.

2PERSONAL INSIGHTContentsIntroduction.................................................................................................................................................3Discussion....................................................................................................................................................31. An Industry of Interest to me..............................................................................................................3a) The jobs that are expected to change or disappear............................................................................3b) Why is the change happening?............................................................................................................4c) The changes that I forecast for the next 5 years..................................................................................52. The job cluster.........................................................................................................................................5a) Reason for Choice of the job cluster....................................................................................................5b) The skills and knowledge that are expected........................................................................................6i. Personal soft skills.................................................................................................................................6ii) Technical knowledge and skills............................................................................................................63. Review of current capabilities, discipline knowledge and areas where I would develop skills and knowledge...................................................................................................................................................8a) Review of experiences that showcase my abilities..............................................................................9b) Review of Academic Performance till Date.........................................................................................9c) Key findings that demonstrate my strengths and areas for improvement..........................................94. GAP Analysis and SWOT........................................................................................................................11a) Skills and Knowledge that are required to be developed to meet Industry Standards......................11b) SWOT ANALYSIS................................................................................................................................11Conclusion.................................................................................................................................................12Reference Lists..........................................................................................................................................13Appendices................................................................................................................................................14Appendix 1-Learning Styles...................................................................................................................15Appendix 2- Personal Resilience............................................................................................................16Appendix 3- Temperament....................................................................................................................17

3PERSONAL INSIGHT

4PERSONAL INSIGHTIntroductionIn the modern competitive business era, it is of paramount importance to identify anindustry where I can work in future. The knowledge about the industry trends can help me toprepare myself well in advance to find an employment in the industry of my choice. It is alsoimportant to hone my personal skills so that they match the industry standards. The industrythat has always fascinated me is the service industry. The employment opportunities in theservice sector are huge. However, the service industry is influenced by technologicaladvancement like any other industry. So, it is important to contemplate on the changes that willaffect the service industry in future.Discussion1. An Industry of Interest to meThe industry that has interested me is the service industry. I would prefer to work in theservice sector because this sector has contributed significantly to the economic activity of theworld including Australia. The service industry is accountable for contributing three-quarters tothe national outputs of Australia four in every five jobs of Australia can be found in the servicesector(pc.gov.au 2017).The service industry also provides important inputs to the goods andservices produced by the Australian economy(abc.net.au 2017).a) The jobs that are expected to change or disappearThe service sector contributes half of Australia’s GDP and employs more than fiftypercentage of Australian workforce. The main challenge that the service sector has faced is inthe delivery process of service because of the intangible characteristics of service delivery

5PERSONAL INSIGHTprocess. The human resource that is in direct contact with customers has always been of primeimportance to service sector. However, the service industry will be impacted by machines andservice robots (abc.net.au 2017). These robots will dominate most of the service sectors likedefense and medical services. The nature of job is expected to change in the service sector, forinstance, service organizations will upgrade their IT system and will rely on subcontracting andrelocation. The service sector will witness rise of virtual firms and this sector will embrace thegig economy, resulting in few workers who will be under permanent payroll of the company(Abraham et al. 2016).Most of the jobs in service sector will be contractual jobs resulting inmore number of Just-In-Time jobs to meet immediate demands of service industry. Also,service industry will implement digital technology like adoption of social media for betterservice delivery.b) Why is the change happening?The change is happening because of technological advancement, change of preferenceof customers, globalization and rise of virtual firms in service industry. For instance, the worldwill witness a tremendous growth of internet users and customers will prefer to communicatein social media. Thus the service industry must make use of social media platform to interactwith clients. Also, the virtual firms put the infrastructure in cloud to reduce cost and hirecontractual employees because the modern trend is project-based work in service sector wherethe demand from clients is immediate. The back-end processes in service industry like legalservices will be automated to reduce paper-based processes. The rise of service robots willmake the service delivery process more efficient (Pezzotta et al. 2016).

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