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Operation Management Assignment | Tuckman Theory

   

Added on  2020-01-28

6 Pages1787 Words159 Views
SERVICE OPERATION MANAGEMENT1

REFLECTIVE ESSAYI have worked on this project with the help of several group members and I have realizedmany things about group work. According to my experience, I can say that group work issometimes essential; however most of the time, it creates issues among people and as a result,they are unable to manage the team work. I was allotted the project in which I had to practice inservice operation management and working on the same assignment has helped me to grabknowledge on the same area. At the time, I also realized that working with groups and teamshelps in enhancing ability of individuals and at the same time, it also works in encouraginglearning skills of the individual. The project seems to be beneficial for me because I camethrough diverse things which are essential for my personal and professional growth aspects. Atthe time of getting in the team, all the people behaved differently and we had only little ideaabout the work profile. People with different background worked with each other and somewhereit created many issues as well. While I was working in the team, there are so many individualswho showed dominating behaviour and because of that I got discouraged as well. Moving towards, group dynamics it can be said that initially people start communicatingwith each other and after reaching to a certain point, they develop bond with each other. This isthe actual starting of teamwork in which people work as per the team goals. In the initial stages Iused to remain confused about the work because I had no interaction with my team members.However, I used to communicate politely and appropriately with others so that I may not createany sort of communication gap in the team work. I performed all my duties and responsibilitiesin effective manner and for that I kept positive attitude all the time. Initially, due to lack ofunderstanding people had conflicts and issues with each other; however after a certain period oftime, we all started to comprehend each other so that we can reach towards the team goals andobjectives. One thing I have observed that group work always assist in removing the challengesand at the same time, it helps in managing all the complex projects and activities. I would alsolike to express my experience with the help of Tuckman theory of team development.Groups are formed in the organization so that the level of interaction can be increasedamong the employees. However on the other hand, people initially resist to work in new teamstructure because of lack of understanding and also due to inadequate level of interaction. I havealso experienced the same sort of problem while working for the present coursework. Teams are2

formed in our organization for various reasons and according to the purpose, the nature andobjective are different. However, teams and groups are different to each other where in teams areformed by the management for specified projects and groups are informal in nature which isbased as per employee interaction level. In our organization, the subsequent team has beenformed with the help of Tuckman four stage model. The stages are discussed as follows:Forming: At the initial stage, team members are dependent on directions of leadersbecause they do not have any idea regarding their roles and responsibilities. In this stage,we all were new to each other; thus we did not share much things. Most of us were alsoconfused regarding the duties to be performed. Storming: Team members at this stage try to come up with their views throughinteracting with people. Hence, my entire team also developed suitable interaction witheach other and at this stage, we started conversing with each other. This was the majorphase of our team work as that time, we started communicating with each other. Norming: Roles and responsibilities get cleared at this stage and every individual in theteam tries to match team efficiency level. I supported each and every team member sothat we all can meet the defined objectives of our team. All the team members haveshared equal roles and responsibilities; hence I can say that we have achieved teamdynamics. Performing: Main focus of the team members remains towards goal achievement processand for that clear vision needs to be framed. This is the stage where we all workedefficiently for the purpose of meeting team goals and objectives. Articulating myexperience, I can say that I have learned a lot of things while working with the teammembers. During team work, we all used to appreciate the performance of each other sothat together we can develop suitable team environment. Apart from the theoretical work, I also realised that team management is not an easy taskas it requires lots of efficiency and patience. It was too hard to handle different functions at atime but yes I did the work efficiently. Because people come from different social and culturalbackground; therefore they usually do not support each other; however after getting acquaintedwith the work process, they start communicating with each other. I would like to state certain3

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