Strategic Position of TUI Group: Differentiation Strategy and Competitive Advantage
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This article discusses the strategic position of TUI Group in the travel and tourism industry, focusing on its differentiation strategy and competitive advantage. It analyzes the company's strengths, weaknesses, and performance compared to its competitors.
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Running head: TUI GROUP TUI GROUP Student’s Name University Name Author note
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1TUI GROUP Introduction TUI Group (Tourism Union International) is a travel and tourism industry. The company is popularly known as the largest leisure, travel and tourism company all across the world. The company owns travel agencies, airlines, ship cruise hotels and retail stores. The company owns six European airlines; it is the largest holiday fleet in the Europe. The company has an ongoing digital transformation which creates the infrastructure for destination services. The company was founded in the year 1923. The company is the world’s leading leisure and travel company that operates in more than 180 countries. It has around 30 million customers in around 27 key market sources. TUI Group has 200 brands that are comprised on specialist travel agency and leading mainstream brands (Aguiló, Alegre and Sard 2013). It provides its customers wide range of differentiated and flexible travel experiences to its customers Strategic position of TUI Group TUI Group has a differentiation strategy as it focuses on increasing products in the portfolio so that the customers meet their needs and requirements on their holidays. TUI Groups targets to improve each area in order to increase its level of differentiation. The company continuously reviews the products and services. One of the major competitive advantage of the company in its differentiation strategy over its competitors is it’s maintain sector which is the largest in the TUI Group considering its scope and size. Further the company offered Sensatory and First Choice Holiday Villages in United Kingdom (Čavlek 2013). As compared to its competitors like Thomas Cook, TUI obtains a higher margin majorly because of its products offered in the portfolio. Moreover, the customers of the company book the service earlier and
2TUI GROUP release the late market pressure. Additionally, the company offers high quality of customer service, luxury accommodation, transportation, lost cost offers and its travel insurance, which stimulates the demands for the products and services offered by TUI Group worldwide (Clerides, Nearchou and Pashardes 2018). Currently the company is increasing its focus on new markets especially in the Asian markets including Ukraine, Russia where there is low amount of competition. The company has gained its market position by strategically collaborating with Sun Wing in Canada. This enabled the company to gain a competitive advantage against its competitors and Thomas Cook in the tourism and travel industry (Pearce and Taniguchi 2018). Currently the company is having a competitive edge over its competitors considering its low cost, flexible offers offered by the company to its customers, and most importantly it has the largest distributors of global accommodation. The company tactfully takes advantage of its market position to outdo its competitors. External environment analysis of TUI Group Porter’s five force analysis: Porter’s five force analysis is a management tool which helps to analyze and understand the profitability of the organization. Threats of new entrants The new entrants in the industry brings in innovation and new ways of doing things which pressurizes the organization as it has to implement lower pricing strategy, under the competitive pressure the company has to reduce costs and it provides new value proposition to its potential
3TUI GROUP customers. However the company can over the tension by innovating new services, by building economies of scale the company can lower the fixed costs. Bargaining power of suppliers The travel and leisure company purchases its raw materials from numerous suppliers, the suppliers are in a dominant position, they have high bargaining power and have the power to decrease the profitability of the organization. They use the negotiating power to extract higher prices from the organization. Bargaining power of the Buyers The buyers and consumers of Tui group are highly demanding, they demand for the best offering as a minimal price possible from the organization. This pressurizes the organization to lower to price of its offerings. This in long run reduces the profitability of the organization. The smaller the customer base of the organization the higher is their bargaining power. Hence they seek for more discounts and offers. Threats of substitute products or services The availability of substitute products and services offered by the competitors in the market reduces the profitability of the organization. Tui Group can overcome the threat of substitute products by being more service oriented, by understanding the needs and demands of the customers. By increasing the switching cost for the customers the company can tackle the treat of substitute products. Rivalry among the existing competitors
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4TUI GROUP There is intense rivalry among the existing competitors in the industry, it drives down the prices of the products and services offered by the company and it decreases the overall profitability of the organization. Tui Group operates is a highly competitive environment; this competition can affect the long term profitability. Strengths and weakness of TUI Group Strengths of TUI Group The company has a large number of outlets in every state and it is supported by large number of customer, as compared to its competitors. This gives the company a competitive advantage. The company has a low cost structure, which enables it to produce at a lower cost and provide low cost service to its customers, which is also a competitive advantage for the company (Tepelus 2015). It has a strong relationship with its dealers which help the company to focus on promoting the company’s products and services. Further, it has a strong financial position which helps the company to meet the future capital expenditure. Having a large asset base helps the company to have a better solvency. This is also one of the competitive advantages of the company. The company has been able to efficiently utilize its resources and thereby reducing the costs, it provides consistency in the quality of the product and it provides the ability to adjust its production according to the demands and needs of the market. Furthermore, the company has a diverse workforce (Šuleić,Draginand Dragićević2014). Thisisalso one of themajor competitiveadvantagesforthecompany.TUIgrouphasmanyqualifiedandaccredited professionals that are working under the company this help the company to overcome the competitive pressure in the market.
5TUI GROUP Weakness of TUI Group The company faces various cash flow problems, as there is lack of financial planning concerning the cash flow in the company. This leads to circumstances where the company has to implement unnecessary unplanned borrowings (Tepelus 2015). Further, the current structure of the company and the culture has lead to failure of many mergers which is aimed for vertical integration. The company lacks efficient market research within the market as the customer’s needs and demand keeps evolving over the time. Moreover, the company has a lower budget policy for its quality department as compared to its competitors (Sigala 2018). This leads to lack of consistency and leads to possible of damage to its quality service across the outlets. Moreover, the company have low market share for some products but have a higher market share for most of its products and services. The company is highly reliable only on few products which are vulnerable to the external threats. The morale of the workers is low, due to the company structure and politics. Further, the performance appraisal has not been done in a systematic manner. This leads to lower employee morale and lack of efficiency in its operations as compared to its competitors (Robinson et al. 2016). Company performance compared to its competitors The strong distribution network of the company has helped the company to strengthen its customer base. The direct distribution system along with the online distribution has enabled the company to grow and expand its business operations. However, there has been a decline in the performance of the company in the Northern Region which has led to decline in the overall revenue of the company (Robinson et al. 2016). Northern region is an important segment of the
6TUI GROUP company as it contributes majorly to the company’s overall revenue. There has been intense competition in the market and due to weakening of exchange rates there has been a major decline in the profitability of the business. Moreover, there has been a revenue decline due to increasing competition and poor performance of the company (Pearce and Taniguchi 2018). There has been increasing price pressure and lower demand in key places and regions which has lead in decreasing revenue for the company. However, the strategic improvements of the company have helped the company to improve its profitability. Certain strategies were implemented by the company to enhance the company’s business operations and activities as compared to its competitions (Sigala 2018). Conclusion Therefore from the above analysis it can be said that the TUI Group has a strong strategic position which has enables the company to gain a competitive advantage. The differentiation strategy of the company over its competitors helps to maintain its sector. The company offers high quality customer service to maintain its strategic competitiveness. The assignment has analyzed the external environment analysis. It has identified the external environment factors that can affect the smooth functioning of the company and its operations. The strengths and weakness of the company has been analyzed as compared to its competitors. it large number of outlets, low cost structure, efficient utilization of resources, consistency in the quality of the product are some of the major competitive advantage of the company. However, the company has various weaknesses which the competitors can take advantage of. it lack of efficient financial planning, cash flow problems, lack of consistency in the quality service, it high reliability on fewer product with large market share, lack of employee morale, low efficiency in its service are
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7TUI GROUP some of the weakness faced by the compared in comparison with its competitors. The company performance has been analyzed in comparison to its key competitors.
8TUI GROUP References Aguiló, E., Alegre, J. and Sard, M., 2013. Examining the market structure of the German and UK touroperatingindustriesthroughananalysisofpackageholidayprices.Tourism Economics,9(3), pp.255-278. Čavlek, N., 2013. Travel and tourism intermediaries: their changing role. InHandbook of Tourism Economics: Analysis, New Applications and Case Studies(pp. 191-206). Clerides, S., Nearchou, P. and Pashardes, P., 2018. Intermediaries as quality assessors: Tour operators in the travel industry.International Journal of Industrial Organization,26(1), pp.372- 392. Pearce,D.G.andTaniguchi,M.,2018.Channelperformanceinmultichanneltourism distribution systems.Journal of Travel Research,46(3), pp.256-267. Robinson, P., Fallon, P., Cameron, H. and Crotts, J.C. eds., 2016.Operations management in the travel industry. Cabi. Sigala, M., 2018. A supply chain management approach for investigating the role of tour operators on sustainable tourism: the case of TUI.Journal of Cleaner Production,16(15), pp.1589-1599. Šuleić, M., Dragin, A. and Dragićević, V., 2014. Business ethics of tour operators: The case study of TUI.Turizam,18(4), pp.154-165. Tepelus, C.M., 2015. Aiming for sustainability in the tour operating business.Journal of Cleaner Production,13(2), pp.99-107.