Uber's Operation and Service Management: Analysis and Evaluation

BM563 Operation and
Service Management

EXECUTIVE SUMMARY
The report is being commissioned to include identification of management practice in
an organisation and analysis of this operation practice impacts the organisation in regards to
efficiency. Furthermore, it will also be going to throw some light on the manners of
evaluating the technology and how it could be embedded in this process or how this has
already been achieved. Lastly it will also include linking the supporting functions with
operation management practice and the way they assist with ensuring organisational success.
The company chosen for the current research work is Uber which is one of the leading
American mobility service providers. The report has clearly identified the manner in which
uber maintain quality, costs and supply chain and has originated that marketing department
mainly supports the operation management practices for attaining the desired goals.

CONTENTS
INTRODUCTION......................................................................................................................1
TASK – 1...................................................................................................................................1
Operation management...........................................................................................................1
Operation management practice used by Uber.......................................................................1
TASK – 2...................................................................................................................................3
TASK – 3...................................................................................................................................4
The manner in which technology can be embedded in this process or how this has already
been achieved.........................................................................................................................4
TASK – 4...................................................................................................................................6
Supporting function linked to operation management practice and the manner in which it
can help in making sure success of the organization..............................................................6
CONCLUSION..........................................................................................................................7
REFERENCES...........................................................................................................................8

TABLE OF FIGURES
Figure 1: Six Sigma....................................................................................................................4