UGB262 Quality Management for Organizational Excellence

This report discusses the application of Total Quality Management, Quality Assurance, Quality Control, and other principles for Quality Tooling Company (QTC). It also covers the company-wide operational improvement strategy and the sustainability of the Culture of Quality.

UGB262 Quality management
for Organizational Excellence

Table of Contents
.........................................................................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Company wide operational improvement strategy to solve the issues/problems with QTC.......3
Sustenance of the Quality Culture...............................................................................................6
CONCLUSION AND RECOMMANDATIONS............................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Quality management is the process to make assure that whole process of creating product
and services which are delivering by the organization to its consumers, are covering set quality
standards by the company on routine period and process runs in efficient and effective manner as
well. Quality management covers three main components that are Quality control, Quality
assurance and Quality improvement. These three components will also covers in this report.
(Gunasekaran, Subramanian and Ngai, 2019)
In order to elaborate this report organization was selected as Quality Tooling Company
(QTC), which is located in North East region of England in early 1960s. Its parent organization
is Engineering Tooling Company (ETC). Company manufactures engineering rules, engineering
calipers, scribes, micrometers and other tools that supports to produce high quality products.
Company is set up in early 1960s, with time there are many changes takes place and leads
to various issues for the organization. Company observe that engineering attraction decreases in
UK and across the globe as well, which leads to less-attraction towards their products.
Globalization rises competition and maintain alternative option for consumer. Company observes
that best way to survive among market is to place its product on the global level.
Further in this report it will include, improvement strategy according to selected
company, Total quality management, Quality assurance, Quality control and the sustainability of
the Culture of Quality.
MAIN BODY
Company wide operational improvement strategy to solve the issues/problems with QTC
The company wide quality improvement strategy for Quality Tooling Company (QTC)
will be done by identifying the issues and problems which the company is facing at large scale.
For this the operational improvement strategy is being taken into consideration at large scale.
This is done by -
Cause and Effect Analysis — Cause and effect analysis is the technique which helps to identify
the likely factors which are the causes of the problem. This means to find and analyse the main
cause of the problem which the company QTC is facing. For ensuring the improvement to be
made for the issue identified which is decline of engineering in the North East of England and
increased competition from globalization, company commanded great respect from the industry

but was untenable for long term. This cause and effect analysis can help in fixing the main cause
and the problem which is to be solved.
Implementation of TQM — TQM (Total Quality Management) is the process of continual of
detecting and reducing or eliminating the errors which are used in the manufacturing (Kaur,
Singh and Singh, 2020). Implementation of TQM helps in identifying and solving the issue and
problem which has been occurred. By implementing TQM, QTC is able to analyse and solve the
problem which is being identified. TQM implementation helps in analysing and solving the basis
of how the company is reassuring the quality measures with the help of this strategy at large
scale.
ISO 9000 — International Organization for Standardization (ISO) helps in establishing and
maintaining quality assurance an effective quality assurance (QA) system for servicing and
manufacturing industries at large scale. This is the standard which is undertaken and is initialized
for addressing the concerns related to solving the issue which QTC is facing. It is the set standard
for quality assurance to help the company effectively develop the documents at large scale. This
standard is established for analysing the concerns and solving the issue and problem which is to
be addressed appropriately at large scale.
Quality Assurance — It is the term which is signified within the manufacturing industry to
describe the efforts which are made systematic towards the customers and the products are
delivered to them upon proper performance, design and reliability (Felderer and Ramler, 2021).
This strategy being implemented for the company QTC will help in developing and solving the
issue which they are facing in the decline of engineering in the North East of England and
increased competition from the globalization at large scale. Quality assurance strategy should be
adopted so that the company is able to create value and is initiating this step to improve the work
at large scale.
Quality Control — Quality control is the process by which the companies and organizations
review the quality of all factors which are involved in the production. This is the method which
helps in solving the issue which QTC is facing as the quality measures are analyzed for the
products and services which are utilized for the production process. There was need for
improvement in the product ranges which the company is supplying to the customers. This will
help the course of business activities which are to be performed within the system. This is

helping to solve the issues and problems which the company is facing at large scale. The
products will be improved with the help of using this strategy of quality control.
Inspection — Inspection involves examining, assessing and checking. Inspection helps to
understand that the organization or the building meets the specific standards in effective and
significant manner (Yang and et.al., 2020). With the help of inspection, QTC standards are to be
met which is the operational improvement strategy being framed within the system of quality
check for the company. By inspecting, the quality of the products which are in large range are
analyzed and this helps in ensuring the basis of how effectively there are concerns regarding
solving of the issues and problems at large scale.
Process Analysis — Process analysis is the basis of rational breakdown of the process of
production into different phases which helps in framing and turning the input into output. To
understand the steps in the process of quality checking of the products and services which are to
be improved for the long term are analyzed. By using the process analysis, the company will be
able to improve and demonstrate the aspects which are considered and are rectified within the
production of the products to be made available to the customers at large scale within the market.
This will help in channelizing and improving the methods of production which are used within
QTC.
Quality Systems — Quality system is the specific implementation of quality standards and tools
which are used to improve the process of QTC. With the help of proper quality systems the
company will be able to analyze and address the concerns related to improvement in the
production process of the products and services at large scale (Daradkeh and Moh'd Al-Dwairi,
2018). It is very important strategy for QTC to take the charge and improve the quality of the
products and services so that there is no further decline faced in regard to engineering of the
products and services. It is the manner in which this issue of decline in engineering will be
solved at large scale appropriately.
Continuous Improvement — Continuous improvement is the ongoing improvement of products
,processes and services through breakthrough and incremental improvements. It is very
important for QTC to improve the products and services for long term so that the customers are
satisfied. They are able to identify and evaluate and identify the key problems which is related to
the solving of the issue and problem company is facing. This strategy will help QTC to analyze
and identify the measures which are initiated and are categorized for solving the issue of

production of products and services. This is termed and is categorized as improvement to be
made in significant manner. Along with this, radical strategy is also developed for the company.
Sustenance of the Quality Culture
Team work — With the help of team work, QTC will be able to effectively apply all the
positive measures which are related to improving the products and services appropriately. The
team work will ensure that the radical strategy is being applied in appropriate manner to ensure
the survival for the business (Driskell, Salas and Driskell, 2018). With the efforts made for the
positive team work to be included, the company will be able to improve the standards and the
processes for the products and services delivered to the customers and for competitors. Team
working will help in increasing the collaboration and will allow brainstorming so that the issues
and problems are solved within the company in significant manner. The team work will help in
ensuring the concerns which will help in improving the decline in the engineering process sue to
which the product range is being impacted for the customers and competitors to be made
available.
Staff Empowerment — It is very important that the staff is empowered so that the business of
QTC is working in proper aspect at large scale. The company is also keeping the aspect of
growth and improvement so that the customers are satisfied. The competitors are also well aware
of the products and services which are scrutinized within the quality structure or system. Staff
empowerment is very necessary to seek improvement in the business through firm and stable
decisions which are taken in appropriate manner. The commitment and loyalty of the workforce
is determined and identified in the QTC. The staff has been rewarded by the company but this
was not sufficient. It helped in understanding and creating value for the aspects of how the staff
is to be motivated for longer run for the success and establishment of the company at large scale.
Withe the help of staff empowerment, the company will be able to channelize and create new
ways of development and growth.
Quality Culture: Change Management — Change management is defined as systematic
approach to deal with the transformation of the organization goals, technologies and processes at
large scale. The quality culture can be maintained with the help of change management which is
being considered within the structure of how the company is ensuring the improvement in the
products and services which are to be delivered to the customers in the market (Galli, 2018). It is

very important that the transformation is done for engineering process of the products and
services The company needs to change and develop the new engineering based entity so that the
products and services are utilized for longer term. The radical strategy has been framed which
had to be developed to ensure the survival of the business appropriately. This is signified to
address that the change management is the way through which the products and services of QTC
will be able to reach the customers and competitors are also able to compete with them
accordingly.
Quality Teams — Quality teams are the teams which will help in taking lead to implement
quality improvement activities. The skilled and loyal workforce was appointed within the
company QTC which were recognized and rewarded by the company in various ways. The new
market has been then expanded in better ways at large scale. The quality teams should be
developed more appropriately in the ways which help in creating value to the business in the
structured form at large scale. With the help of quality teams the work and processes will be
checked according to the quality basis and forms at large scale. It became very necessary for the
company to frame and collect the members of the teams so that they are able to deliver quality
work within the system at large scale. There are specific ways which helps in determining the
significance of changing the engineering procedures for the products and services to be improved
at large scale.
Quality Leadership — Quality leadership is the precondition for implementing quality
management. The leaders direct and structure the organization which helps them to analyze and
identify the concerns related to leading to the work and process towards growth and development
(Silva and et.al., 2021). The leaders' behavior is also analyzed within the QTC which helps in
demonstrating the critical elements to the success of quality management process to be effective.
Improvement is necessary for company to address and create value for the quality of products
and services to be improved within the system. The leaders of the company should be able to
create value for directing the workforce regularly for improvements and changes. This is done by
the decisions which are taken by the leaders on the work performance. Leaders should be
appointed so that the quality check is being done for the systems and procedures to be addressed
at large scale. There are concerns which helps in depicting the improvement which QTC needs
for its products and services at large scale.

Business Operations Systems — It is the standard collection of the business processes which is
used in diversified businesses. It is very basic and major concern for company to analyze and
evaluate the business process related to the improvement in the engineering entity which is QTC.
It is very important that the business entity diversifies its measures of the different types of
systems which are related to quality measures should be identified and concerned at large scale.
This will help in signifying the measures which are used within the quality improvement aspects
at large scale (Hacioglu and Sevgilioglu, 2019).
The business operating systems helps in signifying the concerns which are related to the
business operations and the systems which are concerned in appropriate manner. The business
operations helped in analyzing the concerns so that the operations are being improved which is
necessary and are regarding the engineering aspects. The business operations are necessary for
QTC to be evaluated so that the engineering of the products and services is done properly and the
company is analyzing the concerns related to the aspects of growth and development which is
required.
CONCLUSION AND RECOMMANDATIONS
From above report it concludes that quality management is the process to ensures the
quality of final products or services that are ready to deliver in the market. Apart from this it is
also concludes that application Total quality management principles are make production process
effective and efficient, products and services are also reached to quality standards that are set by
organization. (Nguyen and Nagase, 2019)Along with that it is also concludes that Quality
assurances and quality control plays a vital role to maintain consistency in quality of product or
service. These quality checks helps organization to make product more customer friendly and
that is according to customers expectations.
For explain application of Talent quality management, Quality assurance, Quality control
and other covered point organization was selected as Quality Tooling Company (QTC). QTC
were dealing in engineering equipments and tools, which supports to make high quality products.
QTC were facing some issues and problems which solve through implementation of quality
management policies and principles.

Apart from all these, this report highlighted company wide operational improvement
strategy, sustainability of the Culture of Quality. These points also covers effects of quality
management on organization. Quality management enhances organizational success.
From this report it is get to know that, quality management to attract more consumer
among market, to compete with competitors improvement strategy is an effective way. There are
some key recommendation to solve the issues, that is stated below:
Total quality management is helpful to solving the consumer based issue which is facing
by the company. Customers figure out more standard quality product comparison of QTC's
product, which rises issues in front of the company. Function of Total quality management is
that, to improves quality of the product or service through focused on the customers desires and
their expectations. Implementation of Total Quality management principles are highly
recommends for organization due to company facing issues where consumer and the marketplace
is the leading reason, so organization should apply Total quality management principles. TQM
enhances customer's focus of the company, it leads to more research on consumer needs and their
assumption towards company's product. With research, it is easy for the company to make
objective which covers customers desire. It is effective for the company, through application of
TQM principles it is also easy to get stability among global level, quality standard is the only
way through which company compete on a global level (Nasim, Sikander and Tian, 2020).
Loopholes and mistakes that are affecting production process of the final goods and
services, from prevents them company uses Quality assurance(Sánchez-Chaparro, Gómez-Frías,
and González-Benito, 2020). Company focused on quality assurance to deliver less defective
quality product to its customer. In this competitive world where QTC facing issue of consumer
decreasing graph and competitors rising graph, it is very important to deliver more qualitative
products to its customer. Company also want to get stability in global market, so on that stage as
well Quality assurance plays a vital role. It recommands to the company that, engage Quality
assurance more aggressively and rapidly to achieve quality standards that are set by the
organization. Quality assurance makes sure that products and services are achieving quality
standards on a regular basis, quality products earn trust and loyalty of the customer. Loyal
consumer base is more effective to the company to come out through present issues. Company
want to earn goodwill in the global market and generates customers on a global level, so

company should maintain flexible standard which are change and update with time. (Liu, Ma and
Zhao, 2019)
Company where facing issues of decreasing customer base and rising in competitors, so
quality control is the effective planing to make both of them in control. Quality control is a
process in which management ensures the quality of product is constant and there are any
chances to improve it. Quality control consists various sampling test according to respective
industries. It grabs more customer to QTC in global market, after testing process company get to
know about their defects and mistakes which maintains there quality amongst customer. Quality
assurance and Quality control both works hand to hand, both are support to produce high quality
standard product. Company's vision to project itself in global marketplace, so Quality control and
assurance both supports to make company stable. Company also want to hold its decreasing
consumer, so through applied Quality control on every stage of production helps them to make
more qualitative outputs. Quality control also inspire to employees to create high quality
products for their respective company, as company have loyal workforce so it is very positive
step for the company to implement it. (Balekundri and Mannur, 2020.)

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