UGB262 Quality Management for Organizational Excellence

UGB262 Quality management
for Organizational Excellence

Table of Contents
.........................................................................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Company wide operational improvement strategy to solve the issues/problems with QTC.......3
Sustenance of the Quality Culture...............................................................................................6
CONCLUSION AND RECOMMANDATIONS............................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Quality management is the process to make assure that whole process of creating product
and services which are delivering by the organization to its consumers, are covering set quality
standards by the company on routine period and process runs in efficient and effective manner as
well. Quality management covers three main components that are Quality control, Quality
assurance and Quality improvement. These three components will also covers in this report.
(Gunasekaran, Subramanian and Ngai, 2019)
In order to elaborate this report organization was selected as Quality Tooling Company
(QTC), which is located in North East region of England in early 1960s. Its parent organization
is Engineering Tooling Company (ETC). Company manufactures engineering rules, engineering
calipers, scribes, micrometers and other tools that supports to produce high quality products.
Company is set up in early 1960s, with time there are many changes takes place and leads
to various issues for the organization. Company observe that engineering attraction decreases in
UK and across the globe as well, which leads to less-attraction towards their products.
Globalization rises competition and maintain alternative option for consumer. Company observes
that best way to survive among market is to place its product on the global level.
Further in this report it will include, improvement strategy according to selected
company, Total quality management, Quality assurance, Quality control and the sustainability of
the Culture of Quality.
MAIN BODY
Company wide operational improvement strategy to solve the issues/problems with QTC
The company wide quality improvement strategy for Quality Tooling Company (QTC)
will be done by identifying the issues and problems which the company is facing at large scale.
For this the operational improvement strategy is being taken into consideration at large scale.
This is done by -
Cause and Effect Analysis — Cause and effect analysis is the technique which helps to identify
the likely factors which are the causes of the problem. This means to find and analyse the main
cause of the problem which the company QTC is facing. For ensuring the improvement to be
made for the issue identified which is decline of engineering in the North East of England and
increased competition from globalization, company commanded great respect from the industry

but was untenable for long term. This cause and effect analysis can help in fixing the main cause
and the problem which is to be solved.
Implementation of TQM — TQM (Total Quality Management) is the process of continual of
detecting and reducing or eliminating the errors which are used in the manufacturing (Kaur,
Singh and Singh, 2020). Implementation of TQM helps in identifying and solving the issue and
problem which has been occurred. By implementing TQM, QTC is able to analyse and solve the
problem which is being identified. TQM implementation helps in analysing and solving the basis
of how the company is reassuring the quality measures with the help of this strategy at large
scale.
ISO 9000 — International Organization for Standardization (ISO) helps in establishing and
maintaining quality assurance an effective quality assurance (QA) system for servicing and
manufacturing industries at large scale. This is the standard which is undertaken and is initialized
for addressing the concerns related to solving the issue which QTC is facing. It is the set standard
for quality assurance to help the company effectively develop the documents at large scale. This
standard is established for analysing the concerns and solving the issue and problem which is to
be addressed appropriately at large scale.
Quality Assurance — It is the term which is signified within the manufacturing industry to
describe the efforts which are made systematic towards the customers and the products are
delivered to them upon proper performance, design and reliability (Felderer and Ramler, 2021).
This strategy being implemented for the company QTC will help in developing and solving the
issue which they are facing in the decline of engineering in the North East of England and
increased competition from the globalization at large scale. Quality assurance strategy should be
adopted so that the company is able to create value and is initiating this step to improve the work
at large scale.
Quality Control — Quality control is the process by which the companies and organizations
review the quality of all factors which are involved in the production. This is the method which
helps in solving the issue which QTC is facing as the quality measures are analyzed for the
products and services which are utilized for the production process. There was need for
improvement in the product ranges which the company is supplying to the customers. This will
help the course of business activities which are to be performed within the system. This is