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Understand the Importance of Managing Changes
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Added on 2020-06-06
Understand the Importance of Managing Changes
Added on 2020-06-06
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Dissertation Chapter -Literature Review1
Table of Contents1.1 Introduction......................................................................................................................31.2 Overview of the topic.......................................................................................................31.3 Understand the importance of managing changes in NHS...............................................31.4 The effectiveness of managing changes in healthcare to deliver the quality services.....41.5 The impact of managing changes in NHS........................................................................51.6 Types of barrier which healthcare organisation face while managing change.................71.7 Summary...........................................................................................................................7REFERENCES................................................................................................................................92
1.1 IntroductionLiterature review chapter of the dissertation is one of the important because it isincorporated of different authors views and opinion. It is one of the critical parts of the thesis.Under this different scholar, views are presented related to the selected topic. All the informationin this section if collected from the secondary sources which act as a basis with the help of whichfurther study is carried out. Hence with the help of literature review chapter, the gap left by theprevious researcher is analysed. Apart from this, in this chapter different researcher views iscritically evaluated in brief. This lead to help in building a strong theoretical base for the subjectunder the study. The present literature review chapter includes an overview of the changemanagement in a healthcare organisation. Later it consists of the effectiveness of managingchanges in healthcare to deliver the quality services. Lastly it includes types of barrier whichhealthcare organisation face while managing change1.2 Overview of the topicThe last decade there has been noticed the unpredictable level of change in health andsocial care services, with the intention of improving performance and making services moreaccessible and sensitive to the needs of people using them. The national health service at theUnited Kingdom has gone through plenty amount of changes due to the implementation of newtechnologies. It is essential to implement changes so that patients can receive quality services.Changes not only impact services user but also health care professionals. According to the view(Curcin and et.al., 2014) of Healthcare organizations are complex, in part because of aconfluence of professions, including physicians, nurses, pharmacists, and administrators, eachwith seemingly competing for interests, perspectives, and time horizons. To deal with thechanges is one of the biggest challenges for the health care organisation. However, it leads tobringing growth and success within the firm. With the increase in the new technologieshealthcare form aims to improve their way of delivering services and accomplish success. 1.3 Understand the importance of managing changes in NHSAccording to the view of (Cresswell and Sheikh, 2015)evolution of new technologiesbring drastic changes within the NHS as there are many health care professionals who suggestand provide treatment through video conferencing to patients. Along with this, with the help ofdigital technology and managing information system, services user can easily access different3
books and journals associated with health care from internet and electronic database of NHS.Therefore, many new technologies introduced in the market and they play a significant role inimproving services which are delivered to the patient. Healthcare firm is one of the change-oriented industry and it greatly impacts the techniques used for providing treatment to thepatient. Castle-Clarke and Edwards, (2016) state that at present manager if carrying out itsactivities at the challenging positions. It becomes difficult for them to gain competitiveadvantage the health care industry and leading firm.. Different types of changes can be implemented within the firm such as the use of newtechnology, change in leadership style and way of managing patient et. There is rapid changesoccur within the healthcare firm that lead to encourage to adopt new technology such asmanaging information system, electronic health record etc. (Cresswell and Sheikh, 2015) statethat as compare to other sector health care is one of the systematic and organised industries that’smain aim is to deliver quality services to patient. They are not involved in any kind of tradeactivities that can increase sale or profit. With the aim of providing quality services health careorganisation need to ensure that it adopt new technologies on time. Use of new technology alsoleads to increase skills and efficiency of health care provider. According to Sousa, (2015)explained that advancement in healthcare technology move at a rapid pace, therefore healthcareprofessional, nurses should stay sharp. This all play a significant role in healthcare firm as aremote monitoring device and high-tech patient and simulator have become common inhealthcare firm. In different types of facilities, there are different levels of technology and it isessential for nurses to adoptable at the time when they started learning new equipment andsystem. For instance, application that make aware nurse that they are late in providing treatmentallow for simultaneous quality management as well.According to the Watson and Edwards, (2016), this changes aids in improving the livesof nurses and also enable team collaboration and providing. Along with this, it provides instantentree to serious patient information. Nurses and another service provider can give fast responseto the changing physiological constraints with the use of evidence-based protocols and improvepatient outcomes. Tan and Liu, (2013) stated that healthcare firm such as hospital or general or GP are informationintensive industries. Basically, GP provide health care services to its local people first. Threetype sof information in the healthcare organisation are such as management information, patient4
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