Understanding and Applying Principles of Organisational Behaviour

Understanding and applying principles of
organisational behaviour to a variety of
business situations

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Introduction to organization focusing on organizational behavior and its importance for
culture of the organization......................................................................................................4
1.2 Relationship of culture, politics, power of chosen organization and its relationship on
workforce performance and motivation.................................................................................8
TASK 2............................................................................................................................................8
2.1 Evaluation of content and process theories of motivation followed by organization......8
2.2 Evaluation of the way motivational techniques enables the teams and organization to
succeed by influencing the behavior of others at workplace................................................10
2.3 Conclusion with recommendations and justifications on how firm could improve the
performance of staff to meet goals using theories of culture, power, politics and motivation10
TASK 3..........................................................................................................................................11
3.1 Application of Belbin, Tuckman team development models to analyze the effectiveness of
team during planning day activity when developing team and its roles...............................11
3.2 Analysis of difficult situations where team ineffectiveness and conflicts were dealt to
improve team efficiency and productivity............................................................................13
TASK 4..........................................................................................................................................13
4.1 Concepts and philosophies of organizational behavior by applying Contingency and Path-
Goal theory to resolve conflicts and improve team performance.........................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Organisational Behaviour refers to the study and execution of knowledge regarding the
way people act and behave with others and within organisation. It helps in understanding the
complex nature of individuals within firm. Management of company requires to understand
behaviour of each employee at work place as this helps in developing better relationship by
attaining human, organisational and social objectives (Bester, Stander and Van Zyl, 2015). In
this report, chosen organisation is Thomas Cook which is a travel and tourism company that
offers wide range of services including visa, passport, foreign exchange, travel insurance,
international and domestic holidays. This report covers organisational behaviour and its
significance for culture of company, relationship between power, politics and culture and the
way it influence team behaviour and performance. Moreover, it includes content and process
motivation theories that enables effective attainment of goals within firm. Apart from this, a
reflective report is prepared in which Belbin and Tuckman team development model are included
to analyse the effectiveness of team. At last, concepts and philosophies of organisational
behaviour by implementing path goal and contingency theory to improve performance and
resolve conflicts are discussed in the report.
TASK 1
1.1 Introduction to organization focusing on organizational behavior and its importance for
culture of the organization
Thomas Cook is a travel related financial services organization that operates in tourism
and hospitality industry. The company was established in year 1881, around 138 years ago and
its headquarter is located in Mumbai, India. It is one of the largest travel service provider group
that offers services like foreign exchange, passport, visa, travel insurance, package holidays etc.
It is a public limited company that extended to around 233 locations. It is a public limited firm
that closely-held by Fairfax Financial Holdings Limited by its fully owned subsidiary Fairbridge
Capital Limited and its control affiliates that hold around 67.61% share.
Organizational behavior is characterized as a way in which an individual or a person
behave with others in an organizational premises (Bharathy, 2018). It includes management