Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................4
P1. Impact of organisational change on strategy and operations of 2 companies..................4
M1. Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected...............................................................................6
P2. Evaluation of ways in which internal and external drivers of change affect leadership,
team and individual behaviours..............................................................................................7
P3. Evaluation of measures taken to minimise the negative impact of changes upon the
organisational behaviour........................................................................................................9
M2 Apply appropriate theories and models to critically evaluate organisational response to
change.....................................................................................................................................9
P4. Barriers for Change........................................................................................................10
M3. Force field analysis.......................................................................................................12
P5. Leadership Approaches..................................................................................................12
M4 Extent to which leadership approaches can deliver organisational change...................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Change is deciphered as a process involving execution of alteration into a product,
service, system or technique. In this regard, organisational change is a crucial decision for each
and every enterprise as it has a significant impact over the existing operations of company. To
execute a change, an effective leadership is required (Lillard and Al-Suqri, 2019). It provides
guidance and direction to employees regarding the manner in which they can contribute to
execution of change as per the requirements of corporation. Alterations are introduced within an
entity for a number of reasons such as adapting to changing business environment, adoption of
new technologies, meeting demands and preferences of customers etc.
The purpose of this report is to understand the manner in which change is lead and
managed within Marks & Spencer. It is a market leading company operating in retail sector and
providing a wide range of products to people across the globe. The project contains change
introduced within 2 companies of same industry and their impact on organisational strategy.
Besides this, it includes drivers of change and measures to reduce negative impact of change. At
last, some leadership approaches are given which provide assistance in dealing with proposed
alteration.
P1. Impact of organisational change on strategy and operations of 2 companies
Change is an important part of organisation which facilitate increment in business efficiency and
execution of smooth flow of operations. It is essential for a firm to make sure that the business
incorporates changes in an effective manner so that the trends pertaining to market place can be
adapted to, by the company. In this regard, it can be analysed that the nature of change
introduced within the company may differ from each other but definitely, every change tends to
have a substantial impact over the operations of business (Suriyantphupha and Bourlakis, 2019).
In this relation, 2 companies have been taken into account below in order to illustrate the
influence of change over organisation and its strategies.
Change Marks & Spencer TESCO
Technological
Need
Rapid changes take place within the
confines of retail sector giving rise to
the need of incorporating new
The constant changes occurring within
global retail market is facilitating
firms functioning under it to make use
3

Impact on
Strategy
Impact on
Operations
technologies within the premises of
firm so as to out-power the top notch
rivals. Owing to this, the marketing
leading retailer, Marks & Spencer is
also bringing about new technologies
so as to appeal to customers more
effectively and thereby inflate its
existing level of revenues as well as
profits.
of latest and emergent technologies
that have the power to disrupt the
market place (The changing state of
Retail, 2019). Looking on this,
TESCO is coming up with
technological alterations in premises
with the help of which it would reduce
the time and efforts invested by human
resources in stock counting.
Marks & Spencer is undergoing
digital transformation through the
enhancement of company’s web site
as well as simultaneous elimination
of legacy IT systems by leveraging
on the partnership entered with TCS
(Marks & Spencer reveals
technology transformation
programme, 2019).
TESCO has come up with RFID
technology which provides aid to the
organisation in facilitation of fast
tracking of customers. RFID aids the
firm in accurate inventory counting
(FOCUS ON: RFID, as Tesco rolls the
technology out across its F&F outlets,
2019).
Owing to introduction of new
technology within its premises, HR
team now has to incur a large
amount on conducting training
sessions for staff members so that
they can become friendly with the
new technology introduced.
The impact of RFID is witnessed in
terms of savings of time, efforts and
money of company to appoint a person
for doing physical counting of
inventory. This has thus resulted in
decline in cost of operations for
TESCO.
Structural
Need
The environment in which a
company operates is turbulent and
thus present threat to entity if the
firm is not able to adapt according to
The constant changes taking place in
global retail market facilitates
companies operating in its confines to
make alterations within the structure
4