Understanding and Leading Change

Understanding
and
Leading Change

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Comparison between two organisation for identifying its similarity and difference.......3
P2. Evaluate internal and external drivers of change impact on leadership behaviour..........5
P3. Measures which are taken in order to minimise negative influence of change on
organisation behaviour...........................................................................................................6
TASK 2............................................................................................................................................8
P4. Different barriers for changes and analysis of their impact.............................................8
TASK 3..........................................................................................................................................10
P5. Application of different leadership approaches in dealing with change........................10
CONCLUSION .............................................................................................................................12
REFRENCES.................................................................................................................................13

INTRODUCTION
Change is necessary for all organization if they want to expand their business effectively
because by it they can enhance or improve their quality of work. This will also help them in
developing more impressive products and services according to new trends and changes at
marketplace (Alavi and Gill, 2017). Through this, they can also find issues that they may face in
future while conducting business operations. Organisation taken in report is Monzo Bank Ltd
which is a UK based challenger bank having near by 50 staffs and 2,50,000 customers. Topics
covered in this assignments are impact of changes on different organisations, internal and
external drivers which affect leadership behaviour and it will also explain force field model for
identifying change forces. Along with this, it will include barriers of change as well as it also
define leadership approaches adopted for effective implementation of change.
TASK 1
P1. Comparison between two organisation for identifying its similarity and difference
It is essential for a company to adopt change at the workplace but when they adopt
innovation, it will influence its functions as well as operations. So, in order to identify
effectiveness of workplace Monzo Bank Ltd's management conduct its comparison with
competitor i.e. Hartford financial service group, by this they able to know their differences as
well as similarities which are mentioned below:-
Change Drivers Monzo Bank Ltd The Hartford
Structure The respective firm is
operating its business through
hierarchical structure due to
which they are facing some
major issues (Anderson, 2016).
So they decide to switch their
structure to flat from
hierarchical. By adopting this
structure they able to gain
various benefits such as
The Hartford financial service
group is operating its business
through hierarchical
organisation structure but they
are going through several
issues that directly impact on
their production and quality.
So they decide to change their
organisational structure from
hierarchical to flat. By this

improve working quality of
staffs, fast decision making
procedure, more motivated
employees and many more.
Strategy: While implementing
change in organisational
structure as by converting
hierarchical structure to flat
their might be some effect of it
on business strategies as
decision making power,
working style, rules and
regulations, organisation
policies and many more.
Operation: When respective
company adopt flat
organisation structure they
face various positive changes
such as employees get
motivated, quality of work get
increased, accomplishment of
work at proper time and many
more (Fragouli and Ibidapo,
2015).
they get various benefits such
as their manufacturing cost get
reduced because their staffs get
motivated and they conduct
their work properly as well as
with minimum wastage.
Strategy: While adopting
change of converting
hierarchical structure into flat
respective company might face
several impact on business
strategies like their will be
change occur in decision
making, leader need to develop
new policies, employees
required training and many
more (Doppelt, 2017).
Operation: When The
Hartford financial service
group implement flat structure
there might some change occur
in their operations such as
there is reduce in wastage,
employees work effectively,
more effective decision will
developed and so on.
In order to adopt change both the companies Monzo Bank Ltd and The Hartford financial
service group adopt same method that is training and development. This is so because through it
their employees able to know appropriate method for conducting work in particular organisation

structure. By this their staffs also fell motivated as well as get encouraged to work in flat
organization structure in effective manner.
P2. Evaluate internal and external drivers of change impact on leadership behaviour
Drivers of change is define as a factors that will help in bringing change at a whole
industry or sector (Fullan, 2014). These are generally diversified into two types i.e. internal
drivers of change and external drivers of change. In regards of Monzo Bank Ltd internal as well
as external drivers of changes which impact on behaviour of leadership are given below:-
Internal drivers of change-
 Culture of company: It is necessary for Monzo Bank Ltd leader to develop as well as
maintain proper working culture because it will help in improving their productivity and
performance. For which it is essential for leader to develop decision accordingly because
if they didn't develop proper working culture, then discrimination will occur that directly
impact on employee's productivity and decision making process. If there is discrimination
culture at workplace it will leads to high conflict due to which more time of leader spend
in resolving issues which impact on other essential factor and decision. This scenario will
be having a significant impact on leadership behaviour as conflicts would require to take
extreme and effective steps to resolve the same, which could be stressful for the leader.
This will also affect team, as well as individual behaviour. The reason for the former is
that their group objectives would not be achieved due to the team and leader being busy
in solving conflict. Moreover, individual behaviour would also be hindered due to
ineffective working environment that might seem hostile to the workforce.
 Motivation level of staff: In order to motivate employees respective company
management should include them in decision making which influence them to conduct
their work properly which help in gaining high profitability. Along with this it will also
help leader in developing more effective decision which enhance Monzo Bank Ltd's
effectiveness. Within the firm, this is required to bring the change in its existing working
structure, with inclusion of better performance standards and measurement techniques.
The impact which this would be having on leadership behaviour is that with better
motivation, they would be getting higher productivity from employees, which would
allow them to provide them with better benefits. In context of individual behaviour, this
will be allowing them to enhance their job satisfaction, which is positive for their

behaviour. In context of team, with higher motivation, the collective goals would be
accomplished in an appropriate manner, which would allow them to develop a positive
mindset.
External drivers of change-
 Economical: It is essential for respective company's leader to consider economic
condition of country as well as company during development of strategies (Gupta, 2011).
This is so because if they didn't consider and develop offering that can not be afford by
service users then it will reduce their sales and profitability ratio. It is essential for leader
to consider these factors because if they not do so they not able to operate business
effectively that will leads to reduce in profitability ratio. With respect to the leadership
behaviour, the lower economy would be impacting negatively upon the same due to
challenges associated with retaining employees in an appropriate manner, along with
managing the scale of operations with inappropriate money supply. This would be having
a negative impact on team and individual also get affected because they not get effective
resources as well as financial amount for their work, which would be enhancing
demotivation and job dissatisfaction for these employees. For instance, within the UK,
due to Brexit, the economy is facing a slowdown, because of inflation and decrease in
value of pound. Hence, the firm is required to operate flexibly and provide is products at
a lower price to gain higher success.
 Technological: This is necessary for leader of Monzo Bank Ltd to consider technological
factor while developing their offering or strategies. This is so because through it, they
able improve their quality of work, it will also make employees work easy as well as it
will also attract customers and encourage them to purchase their products. This factor
impact on leader's behaviour because they have to develop or improve their strategies
according to technological change, which would have a positive impact due to inclusion
of better alternatives to work that would produce effective results. This will also impact
on individual and team behaviour because it will impact on working style or process.
Furthermore, team and individual behaviour will also have a positive impact, as due to
motivation and appraisals associated with working with technology, positivity and better
working environment will be set up within the company which would be positive for the
organisatoon.

It is essential for respective company's leaders to consider these drivers of change
because through it, they able to develop appropriate strategies and plans which leads to
attainment of goal successfully. These all factors influence leader's behaviours directly and
indirectly because they have to innovate their decision according as well as it will also leader to
impact on individual and team behaviours.
P3. Measures which are taken in order to minimise negative influence of change on organisation
behaviour
While implementing change at workplace, an organisation go through its several negative
impact which influence on its organisation behaviour. In context of Monzo Bank Ltd they
adopted PDCA model so that they can avoid or minimise negative impact of change at their
working place. Explanation of which is given below:-
 Plan: At this stage leader of Monzo Bank Ltd will identify issues or opportunities so that
they can develop strategies accordingly (Hillson and Murray, 2017). Such as they are
facing issues in attracting huge range customers so at this section they will plan the things
like improve promotional activities and many more.
 Do: At this stage, respective company will train their employees so that they implement
strategy which they developed at above stage in order to attract customers at huge ratio.
Such as, for this leader may conduct training and development session so that employees
get convinced and conduct work accordingly for enhancing their promotional activity.
 Check: At this stage, leader and manager of respective company will conduct analysis in
which they will determine that whether their strategies for adopting advance technology
for attracting huge ratio customers is appropriate or not (Jones and Harris, 2014). In other
work at this stage manager of respective company need to evaluate effectiveness of plan
or strategies which leads to increase in customers base.
 Act: It is the last stage of PDCA model and at this stage manager and leader of
respective company will implement the appropriate strategy at whole so that they can
enhance their customers base as well as profitability ratio at their potential marketplace.
By adopting this, Monzo Bank Ltd company management able to develop strategies and
plan which reduce negative impact of change on their organisation behaviour.
Monzo Bank Ltd adopt different type of theory and model so that they can adopt change
and analysis change drivers in effective manner. Those model as well as theory such as PDCA

model. Moreover they also adopt PDCA model (Plan, do, check and act) which aim them in
adopting changes effectively at respective workplace. According to the perspective of Komives,
2016, for every organisation it is essential to adopt change because through it they can adopt new
ways and style which improve their working and enhance their profitability ratio. For which they
need to conduct several activities such as conduct analysis of marketplace, identify customers
requirement and need and many more. In addition to this, company may also adopt several other
strategies for adopting change in effective ways such as provide training and development to
staffs so that they can encouraged to adopt changes at workplace. This will enhance their
motivation level as well as improve work quality. Such as in respect of Monzo Bank Ltd they
want to adopt change in order to improvement their promotional activities which help them in
attracting more and more customers. For this they adopt PDCA model and according to that they
develop plan of action which leads to implementation of more effective promotional strategy.
Along with this they also conduct training and development activities for staffs so that they can
perform their work accordingly and impressively.
Evaluation of measures that can be taken to minimise negative impacts of change
It is very necessary to evaluate several measures that are undertaken in order to minimise
the negative impacts of change within the company. In context of this organisation, they have
used PDCA model in order to minimise this impact in an appropriate manner. This model is
inclusive of effective planning and structuring of the measures that could be appropriately
applied in order to enhance the positivity within change. There are several measures that are
evaluated below: Communication: One of the key measures that are required to be adopted by the firm is
communication. The leader must ensure that the change is being appropriately
communicated to individuals and employees must be persuaded in order to reduce their
resistance. This is perhaps one of the most effective measures that would ensure
communicating the benefits which employees will receive from the change in short and
long terms.
 Training: Another measure for which the negative impact of change is reduced is
through training. Change requires new people, technologies and processes to be involved
within the firm, which welcomes changes in the status quo. To reduce its negative

impact, proper training must be given to employees. This would be enabling them the
familiarity with the change that would be reducing the negative impacts.
TASK 2
P4. Different barriers for changes and analysis of their impact
There are various barriers faced by a firm when they adopt changes at workplace and this
may impact on outcome of the operations and functions. From which some of them which are
faced by Monzo Bank Ltd when they adopt changes are mentioned below:-
 Low involvement of staff: It is define as one of the common barrier which is faced by a
firm when they adopt changes or innovation at their workplace. Due to this, management
is not able to implement strategies and plans effectively which directly and indirectly
impact outcome (Lloyd, Boer and Voelpel, 2017). In respect of Monzo Bank Ltd, they
are also facing same issues i.e. their employees are not ready to adopt changes orThese
are main issues which respective company go through when they implement changes at
their workplace. So, it is essential for them to develop strategies and plans accordingly
that will help in overcoming these issues or barriers effectively and impressively.
innovation. This is so because they have fear that new technology will minimise their
value and responsibilities at workplace. In order to avoid this situation, manager and
leader of respective company needs to conduct meeting which help them in convincing
their staffs to involve in change process because it will improve their quality of work
along with effectiveness.
 Less finance and investment: It is also a major issues which a company faced when it
implement change at their workplace. Respective barrier occur because when a firm
adopt change or innovation, they required funds or capital so that they can arrange
resources and other required material in effective manner. In respect of Monzo Bank Ltd,
when they adopt new innovation they required funds. Such as if they decide to adopt
digital and social media for advertising then they need to arrange huge capital so that they
can use advance technology for their advertisement (Painter and Clark, 2015). For which
they need to convince investors so that they invest more capital in respective company.
Along with this, they can also select some middle range technology that will help them in
implementing change and adopting new digital advertisement system. This is also

because due to Brexit, the cash flow within the country has reduced substantially. Hence,
they must adhere to invest the capital appropriately to get higher returns in such time.
These are main issues which respective company go through when they implement
changes at their workplace. So, it is essential for them to develop strategies and plans
accordingly that will help in overcoming these issues or barriers effectively and impressively. It
is necessary for leader of Monzo Bank Ltd to consider factors because it will directly and
indirectly impact on their decision making. This is so because if they not consider these factors it
will impact on their day to day working and outcome.
However, to better and effectively analyse these forces, Force field analysis must be
implemented by the firm. It is a framework which is developed developed in year 1951 by Kurt
Lewin. This is generally adopted by a company for various purpose such as for decision making,
planning for change, implementing it at workplace and many more (Force Field Analysis - Kurt
Lewin, 2019). It is consider as one of essential as well as powerful method used to gain overall
information or detail about diverse forces which are based on a specific organisational issues
related to change and other sources. In respect of Monzo Bank Ltd, its manager and leader adopt
Force field analysis so that they can conduct market and workplace evaluation and identify
barriers that may occur while implementing change at respective workplace. Explanation of
force field model in respect of Monzo Bank Ltd is given below:-
Force Field Analysis Model:- The respective model will help a company in analysis of
factors which may develop issues while adopting change at workplace. It is consist of two forces
i.e. resisting force and driving force. Here driving force is define as a factor that will help a
company in analysing changes and then adopt it at a workplace. On the other hand, resisting
force are those factors which create hurdles in implementing change in a company. Description
of these factors in respect of Monzo Bank Ltd are given below:-
 Driving force: These factor or force help company in adopting change in effective
manner (Lawrence2015). For example in respect of Monzo Bank Ltd, they are planning
to conduct innovation for their data storage system and for this there are several driving
forces such as they have skilled employees, they also have huge time duration for
implementing system and many more. These factors will help respective company in
adopting changes in impressive manner.

 Resisting force: These forces will develop or create hurdles in the process of adopting
changes at workplace. For example at Monzo Bank Ltd, management are planning to
adopt innovation in their data storage system and in this procedure there are several
factors which create barriers such as employees are skilled but they are not ready to adopt
changes, they also required huge amount of funds and many more. In order to avoid this
situation, respective company have to motivate their employee as well as investors so that
they convince employees to work proper and influence investors to invest in particular
activity.
Monzo Bank Ltd adopt force field model that will help their manager as well as leader to
adopt changes in effective manner at their workplace. This is so because through it, they able to
develop decision or strategies which leads to implementation of change properly as well as by
this their staff also get encouraged to adopt changes at workplace. This helps firm in analysing
driving and resisting forces of change. Along with this, as per the view point of Van, Kuipers and
Groeneveld, 2015, the respective model helps Monzo Bank Ltd in enhancing its profitability
ratio by improving their staff's quality of work and developing appropriate strategies and plans.
Moreover, it will also help them in meeting objective as well as target of their firm in impressive
and effective style.
TASK 3
P5. Application of different leadership approaches in dealing with change
Change is necessary for all organization if they want to expand their business effectively
because by it they can enhance or improve their quality of work. Monzo Bank Ltd which is a UK
based challenger bank having near by 50 staffs and 2,50,000 customers. Topics include in ppt are
different leadership style and model adopted for implementing change at workplace.
There are different type of leadership style that a firm can adopt so that they adopt and
deal with change impressively. From which some of them which are adopted by Monzo Bank
Ltd are given below:-
 Situational leadership style:
This leadership style refers to the ones wherein the leadership style is adopted as per the
situation of the company. By adopting this leadership style leader of a firm is able to develop
condition or situation which will help them in working effectively and attaining goal properly. In

respect of Monzo Bank Ltd, their leader conduct delegation of authority according to staff's
potential and knowledge. Through which they they conduct work effectively due to which
respective company able to attain their goal by adopting as well as implementing changes. Along
with this by adopting this respective company leader able to develop strategies and plans
according to situation by which currently Monzo Bank Ltd is going through. On the other it will
also have some limitation such as it not much profitability and effective for small companies as
well as it will delay process of decision making. For instance, if the organisation has complex
issues which requires immediate solutions, then autocratic leadership must be chosen as clear
instructions are to be provided by the leaders to the company or better working. Similarly, if the
team is innovative and intellectual, then laissez-faire leadership approach must be adhered to.
 Kotter's Change Management Model:
As per this theory, Monzo Bank Ltd is required to adhere to 8 step process in order to
instil change within the organisation. For example, Monzo Bank Ltd use print media for
promoting their products and services due to which they are not able to reach large customers
base. So they are plan to adopt digital and social media. Since it is new for the organisation, the
firm might experience a certain level of resistance, which would required the company to
implement this model. The very first approach is related to establishing urgency within the firm,
which would require the firm to reflect the current situation of the firm and communicating the
employees with a sense to use social media. Further, guiding coalition is created which requires
the managers to pick people who could help them implementing the change. Moreover, a vision
must be created regarding high quality promotion which requires active use of social media. The
next step requires the firm to communicate the vision within the organisation. Further stage
needs an in depth analysis of obstacles within the change implementation, such as ineffective
cost or resources and strategies must be developed to remove the same. Moreover, Short term
targets and goals are created, which would provide motivation to individuals when they are
achieved. Building on change is another step which requires continuous improvement in the
implementation process. Lastly, the change must be implemented completely within the culture
of organisation.
 Contingency leadership approach:
Within this approach, success of the leader does not depend on their abilities, rather than
the situation within the organisation. This approach is generally adopted by leader of a company

when they are going through any contingency situation or unplanned situation. In respect of
Monzo Bank Ltd, their leader adopt this situation mainly when conflict arise or any unplanned
situation occur. This is so because it will help them in develop decision according to situation
through which they are currently going. For instance, if the company faces the contingency of
high labour turnover, than the company must adopt democratic leadership to include the people
of the organisation within decision making as per the norms of contingency leadership
approaches are concerned. This would help in enhancing their engagement within the firm.
Monzo Bank Ltd adopt situational leadership style and Lewin's change model which help
them in implementing change impressively. By adopting situational leadership style respective
company management able to develop strategies and plans according to situation as well as
condition of company.
As per the view point of Doppelt, 2017, Monzo Bank Ltd company adopt system
leadership style and Lewin's change model through which they able to adopt changes effectively
as well as impressively. This will also help them in improving quality of their task or work that
will directly and indirectly leads to attainment of target along with gaining high profitability ratio
at their potential marketplace. Along with this by adopting Lewin's change model Monzo Bank
Ltd able to implement change properly at their workplace as well as they also able to convince
their staffs to adopt it properly. By adopting both strategies company implement changes
properly and attain their goal successfully.
By analysing above discussed topics it can be summarise that for every organisation it is
essential to adopt changes because through it they can improve their quality of work. For this
they can adopt several leadership approaches and style like situational as well as Lewin's Change
model. This is so because through it they able to adopt change in effective manner.
CONCLUSION
By analysing above discussed topics, it can be summarise that for every organisation it is
essential to adopt changes because through it they can improve their quality of work. This will
also help them in conducting their operations and functions in effective manner. But when a firm
adopt change, it will affect them in both negative as well as positive manner. So, it is necessary
for company to analyse its effectiveness and for which they can conduct comparison with other
competitive company. There are generally two type of change drivers i.e. internal and external
which impact on team, individual and leadership behaviours at an organisation. Along with this,

there are several models and leadership approaches which help a company in adopting changes
successfully which leads to attainment of goal as well as target effectively.

REFRENCES
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Online
Force Field Analysis - Kurt Lewin. 2019. [Online]. Available through:<https://www.change-
management-coach.com/force-field-analysis.html>.