Understanding and Leading Change

This document discusses the concept of change and its impact on organizational strategy and operations. It compares different organizational examples and evaluates the drivers of change and their effects on leadership, team, and individual behaviors. It also explores measures that can be taken to minimize negative impacts of change on organizational behavior. The document provides insights into the subject of change management and its importance in maintaining organizational productivity and profitability.

Understanding and
Leading Change
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Table of Contents
Table of Contents.............................................................................................................................3
INTRODUCTION...........................................................................................................................1
P1 Compare different organisational examples where there has been an impact of change on
an organisation’s strategy and operations....................................................................................1
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team
and individual behaviours within an organisation.......................................................................3
P3 Evaluate measures that can be taken to minimise negative impacts of change on
organisational behaviour..............................................................................................................5
P4 Explain different barriers for change and determine how they influence leadership
decision-making in a given organisational context.....................................................................7
Analysis of driving and restraining forces...................................................................................8
P5 Apply different leadership approaches to dealing with change in a range of organisational
contexts........................................................................................................................................8
CONCLUSION..............................................................................................................................10
REFERENCE................................................................................................................................11
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INTRODUCTION
Change is the general transition and required business aspects which apply by all
organizations and individuals for the purpose of running and managing the activities. The
important task for all business organization is to conduct the market analysis and introduce the
products and services accordingly. This can help to develop the organizational productivity and
profitability by managing the all functions. This can be described as process of making different
by switching technology, procedure, and system for the purpose of operating and develop the
business. The environment is getting to change day by day where it is important to provide the
products and services accordingly as it maintaining higher productivity and sales of organization
(Nadim and Singh, 2019). To understand about this, Pound world has been selected that is
British value variety store that sold variety of grocery and general merchandise items for the
purpose of filling the customer requirement and providing them different benefits. The
management of such organization is able to adopt the changes and process of selling by using
new technique that can help to gain the competitive advantages and maintaining higher
productivity. The report going to be cover introduction of drivers and changes impacts, PEST
and SWOT analysis that undertaken, organizational strategy that can be used to mitigate the risk.
Compare different organisational examples where there has been an impact of change on an
organisation’s strategy and operations
Overview of organizations and their changes
Change is something to be welcomed rather than dreaded. Organizational change allows
firms to establish the groundwork for long-term success. Workflows, policies, mission, team
members, infrastructure, operation, and branding are all areas of change in every organization,
inspired by real scenarios. Change occurs in any organization as a result of both internal and
external factors. In context to Pound world organization, founded in 1974 by Yorkshire,
changes involves people, culture, operations, and strategies which are used to managing the all
functions and developing the business activities. The management of such organization
understand the needs of their customers and make efforts to recognise them which can help to
operating and regulating the business continuously. As now day people are focusing home décor
and other groceries that can be used for different purpose is also introduced by organization that
supports to arranging the activities (Gu, Jia, Unsal and Xu, 2019).
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Comparatively, B&M is the s a British variety store chain founded in 1978. This is
incorporated in the year 1978 in Luxembourg where it employing 32000 people approximately.
This is medium size organization that focuses on market changes and internal drivers that
affected the organizational performance. When sale of such organization started to decreases
then management conducted the market analysis that states what needs to bring something new
which can attracts the large number of customers. Then management has presented the real base
technology by introducing new design and valuable of grocery that attracted the customers and
supported to develop the organizational sales (Chng and Mårtensson, 2020).
Comparison between organization on the basis of accepting changes
Basis Pound World B&M
Changes in
organizational
structure
Structure of organizations states
how the conversation is
happening between top
management and employees.
Pound World followed
hierarchical structure in
employees grouped with every
employee where only one
supervisor is having and giving
instruction to all staff. This has
been created the confusion and
burden of work as no clear
communication is having that
affected the sales.
The management has decided to
follow the line structure in which
there will be clear communication
between manager and employees
from top to bottom that can help
to managing all functions and
activities effectively.
The sales and business performance
of B&M organization is reducing as
it has followed the Matrix structure
where reporting relationship are set
up as grid and matrix as it has
adopted traditional hierarchy. In
this, organization an employee is
require to report not only one
manager that take time to make
right decision and affected the
organizational productivity
negatively.
The management adopted the
changes where Network structure
will be follow by management
helps to show internal and external
relationship with employer and
employees. This maintain open
communication and coordination by
maintaining decision (Eketu, 2019).
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Technological change This means organization needs to
adopt new technology and
innovation at their workplace.
Pound world is using the new
technology and introducing the
new grocery items and also
introducing online shopping
method by adopting innovation
which can help to develop the
business performance.
B&M is also focused on technology
as it used the high technology, and
process of making payment by
knowing that customer do not have
enough time to visit store and select
the products. By using new
technology it become easy to deal
with existing products and helps to
increase the organizational sales.
The strategic changes which are introducing by Pound World is changing in plans and
pricing strategies such as competitive price as it drive the operational changes by changing the
operational activities. This has increased the organizational performance and profitability. On the
other side, B&M used the premium pricing strategy which improve the organizational
productivity by managing all functions and activities effectively. This also helps to bring the
changes in their existing activities.
Evaluate the ways in which internal and external drivers of change affect leadership, team and
individual behaviours within an organisation.
In business environment there are different drivers internal and external that affects the
leadership, team and individual behaviour. Leadership is the process of guiding the employees
and getting the work done effectively. The factors which affects the leadership and team
behaviour are as explained:
PEST Analysis – This is a framework that is based on macro and micro factors used in
environmental scanning and supports to formulating strategic planning and maintaining
productivity. The PEST analysis in context to Pound World is as defined:
Political: It comprises of political stability, governmental together with trading policies and
taxation rates that can hamper operations of Pound World. The suddenly changes in political
system will result in governing new rules addition to regulations within UK (Miller, 2020). The
management of the organization have to modify their existing operations together with
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implementing new strategies sol to run the business in effective manner. Hence, such changes
can affect individual, team addition to leadership behaviour of Pound World organization .
Economical: It covers market conditions, interest rates, exchange rates together with
disposable income. Due to the changing circumstances in international market, there are changes
observed in business cycle of Pound World that affects leadership, team members in addition to
individual behaviour in positive manner. For instance, during inflationary changes, prices of
organisational products decreases that attracts more customers and increases sales together with
profits margins. In addition, company build effective relations with suppliers and customers.
Social: These factors comprises of economic status, population attitude, governance,
values addition to culture that are considered by management of Pound World otherwise can
impact on individual, organisational together with team behaviour in negative aspects. For
example, using research and development activities marketers analyses preferences, demands
and perceptions of customers of particular geographic location and making decisions accordingly
by considering changing circumstances. This can help to motivate the employees and get them
ready to work effectively (Nelson, and Luetz, 2019).
Technological: It comprises of changes in technology, designs or innovations
considering technological environment. With the passage of time, technology becomes obsolete
and requires huge investments for new technologies that effects leadership pattern, team
members involvement as well as individual behaviour by going through phases of technological
developments. The management of pound World provide training programs in context to
technological changes so that they can increase their efficiency level together with achieve
business goals. This can help to introduce the new grocery items and products which influences
the number of customers a maintain the higher productivity.
SWOT Analysis – This is a framework which used by organization to know their strength and
weakness, opportunities and threats. This is important for each company to focus on their
resources and abilities as it helps to attain higher performance. The SWOT analysis of Pound
World has been defined as:
Strength Weakness
 Pound World is the medium size
organization that sales different types
of groceries.
 Changes in customer demand and
services.
 Lack of motivation and training to staff
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 Skilled and technical employees are
working at the workplace.
 The management understand customer
requirement and provide the products.
 Brining changes in strategies and
operation as having skilled and talented
employees.
that create the less engagement of
employees.
 Increasing cost of raw material and
products.
 Changes in culture and language of
employees.
Opportunities Threats
 Pound World is using new technology
and innovation for running its business.
 It brings the changes in structure and
strategies which can help to develop
business activities.
 Providing products and services at
lower cost which influence customers.
 To enter in the new market and uses
routes to expand its business.
 Changes in currency.
 Climate change.
 Less engagement of employees.
 Lack of motivation
 Changing in government regulations.
Evaluate measures that can be taken to minimise negative impacts of change on organisational
behaviour.
The changes comes with new thinking, skills and abilities which supports a business and
helps to increase the productivity. Changes impacts positively on operation and structure as it
states how negative barriers or impact can be minimise by following the stages. This can help to
increase the business performance by offering the different types of products and services. Pound
World is the medium size organization introduces the different changes in their grocery products
and services for running all activities. To reduce the negative impacts management has used the
Burke Litwen model that is explained below:
External environment- This mean environment which is related to macro factor and
external environment should be consider while running a business. To address the issues of
change barriers management use this factor by conducting the environmental analysis and its
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states how a business can be affects negatively. After identifying issues management is require to
adopting good behaviour, following all strategies and using the all activities which can help to
develop the business performance effectively (Holopainen, Holopainen Kallio-Gerlander,
Norström and Roslöf, 2019).
Individual and organization performance - In business organization there are different
task in which individuals are placed to perform their roles and responsibilities. This is important
for management to analysis the skills and ability of individual then allocate the work between
them so that each function can be perform accordingly. The management of Pound World
analysis the employee’s skills and allocate the work accordingly which can help to developing all
activities effectively.
Leadership - This is important for organization to have a good leader and management
in their organization as it communicate and know what problems are occurring while working.
The leader of Pound World organization has adopted the participative leadership and provide
proper guidance to their staff which can help to increase the business performance.
Organization culture - This can be explained as rules, manners, and practices which
relates to business activities and maintaining performance. Pound World organization is
following the Role culture in which roles and responsibilities of employees are cleared
determined by top management and getting the work done effectively that develop the business
performance and profitability (Dege, 2019).
Management practices: to perform ant role and organising resources, management is
playing important role who conduct the analysis and following the higher performance.
Forecasting and performance monitoring management practices are used by Pound world
organization that can help to meet with challenges and attaining the higher performance in the
changing environment. This can help to increase the business performance and attaining higher
productivity (Xiao and et.al., 2020).
Structure - This means a regular task in which flow of information covered from top to
bottom and vice versa. To following the all functions and communicating properly there is need
to follow the good structure which can help to increase performance. Pound World has decied to
use the Line structure in which information are shared from management to employees which
can help to accept the changes properly and attain the higher performance.
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System - This means policies and regulations that is formulated by management for the
purpose of running and organizing the resources effectively. The management of Pound World
use organizational system and policies which supports to managing business activities and
performance effectively.
Work Unit climate - Climate is the factor which occurs any time and might be affected
the organizational activities. In Pound World organization management and employees maintain
the good relation by sharing information and working with collaboratively which supports to
attaining the higher performance by accepting the changes.
Motivation – When employees are working in organization it is important to know what
they wants and how they can be satisfied that could be encourage them to work more effectively.
The management of Pound World organization increasing motivation level of their employees by
paying good, increasing their pay scale, giving security, respecting them and giving them
authority to make decision that help to increase sales.
Task requirement and individual skills: This can be explained as project which is
assigned by top management between their staff for the purpose of getting work done and
attaining higher performance. Pound World is focusing on this factor and allocating task that
helps to meet with organizational changes effectively (Crouzet and Eberly, 2019).
Individual needs and Values: The management of selected company fill the needs and
values of their staff which can help to accepting the changes and maximising the profitability
effectively. This can help to operate and regulate the business continuously and provide the
higher benefits.
P4 Explain different barriers for change and determine how they influence leadership decision-
making in a given organisational context.
Decision making can be explained as integral part of management where sound decision
making and rational activities are the primary function as it is used to identifying the changes and
making right business decision. It has seen that every management take different decision that
might be difficult for employees that what should be consider and how. Decision are playing
important role as it determines what needs to do how to perform all functions and activities. In
context to Pound World organization, management face the change which affected the
organizational performance by managing resources and capital which develop the organizational
performance (Lieder and Griffiths, 2020).
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Different barriers of change faced by Pound World organization that are as defined:
Lack of employee involvement – For organization it is important that their employees
should be involve in all activities which can help to managing the all functions. If employees are
not involved in organizational activities then it will be challenging situation to complete the task
which assigned by management. In Pound World, no clear communication is having due to
which employer and employees faced the problem in sharing information and also get hesitate
that influences decision making negatively (Liu, and et.al., 2019).
Employee resistant: In organization changes are important but due to belonging from
old culture and applying the traditional procedure employees become habitual to work with same
method as they does not wants to accept the changes. The management of Pound World faced
this barriers in their working as they feel resistant towards changes which reduce the
organizational performance negatively.
Analysis of driving and restraining forces
Force field analysis – This can be explained as an analysis which developed by Kurt
Lewin to introduce the changes at their workplace which can help to develop the business
performance. The aim behind using this tool is to design and evaluate intervention state and
making the decision on organizational changes. This involves driven and restraining forces
which are important to consider for getting success and failure in business activities.
The analysed driving together with restraining forces at Pound World are the followings:
Driving forces: This means forces which are used by company to drive or grow their
business in the changing environment which also provide the higher benefits and maintain the
higher production. This force encourage the staff to adopt changes and motivate all towards their
work. The management of Pound World understand the problems of their employees, filling their
demand, adopting new technology, improving structure, and increasing the competition in
changing environment which can help to develop the business activities and function by
organising all resources and new technology effectively.
Restraining forces: This can be explained as factor which bound the employees and
organization to accept changes and perform their activities accordingly. This forces might be
cerate the challenge for organization to face the competition and maintain productivity. In
context to Pound World, restraining forces are government regulation, employee rudely
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behaviour, buying behaviour of customers and lack of engagement that impacts on business
performance negatively (Marson, 2019).
P5 Apply different leadership approaches to dealing with change in a range of organisational
contexts.
Participative leadership: This leadership style is effective that helps business industry
to make correct decision by solving the problems of organization as well as employees. The
management of Pound World used this approach to introduce the change by understanding
problems in their working and selling the products and engage all staff in working which can
help to develop the business activities.
Democratic leadership: By following this leadership style every organization can
achieve goals because employees feel free to give their suggestions to employer that make feel
them confident. The working of Pound World organization increases as employer give freedom
to all staff to understand their responsibilities sand perform it by making right decision. In this,
authority and power is also given to employees that increase organizational performance
(Bhayangkara and et.al., 2020).
Lewin Change Model: This model is represented by Kurt Lewin that states different
phases of changes and how employees moves towards changes within organization. Stages of
such model are as follows:
Stage1: Unfreeze stage: This is starting stage for any changes within organization that
helps in preparing the organization as well as employees for accepting changes. The employers
of Pound World conduct the market analysis and identify the changes which are required to
adopt for the purpose of developing the business.
Stage 2: Change stage: This phases defines the implementation of changes within
organization for the purpose of accomplishing goals. Like as employer of Pound World thinks
about changes and move towards by facing the struggle and problem which can help to
managing the all activities and functions accurately that develop the business performance. In
this, employees accept the new technology in which they get ready to work with new method
(Tang, 2019).
Stage 3: Refreeze stage: This phases refers to accept the changes and work effectively
with the help of reinforcing, stabilizing and solidifying of new system. The employer and
employees of Pound World implemented the changes at the workplace by adopting new
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technology and working method that can help to help to attain the higher performance and
productivity.
Hence, using the different leadership approach and change model Pound World
organization can operate its business effectively. This can help to manage all functions and
activities effectively by developing new technology and process of organizing resources.
Evaluation of usage of force field analysis
Internal and external factors that influence individual and organizational behavior are
referred to as change drivers. Implementing the Burke Litwin model along with planned change
to deal with change would aid in reducing adverse effects of change and dealing with change
barriers. Restraining powers, on the other hand, are flaws because they cause delays in
operations and create barriers to achieving organizational goals.
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CONCLUSION
According to the findings of the study, organizational change entails some processes by
which organizations change their goals and working methods in order to improve as well as cope
with unpredictable circumstances or market conditions. Organizations make adjustments in order
to make money to stay afloat in a competitive market. Internal alo is one of the change
generators. Internal and external factors that influence individual and organizational behavior are
referred to as change drivers. Implementing the Burke Litwin model along with force field
analysis to deal with change would aid in reducing adverse effects of change and dealing with
change barriers.
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