Understanding and Leading Change : Report on Marks and Spencer

Added on - 06 Jun 2020

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UNDERSTANDING ANDLEADING CHANGE
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Various organisational operational strategies after making alterations in an organisation....1P2 External and internal drivers of changes that affects leadership, team and individualbehaviour.....................................................................................................................................4P3 Measures taken for minimising the negative impact of change on organisational behaviour.....................................................................................................................................................6TASK 2............................................................................................................................................7P4 Different barriers of change and its influence on decision making.......................................7TASK 3............................................................................................................................................8P5 Different approaches of leadership while dealing with changes...........................................8CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONBusiness environment is considered as a combination of two factors i.e. externalthat are beyond ones control and includes micro and macro environment for example: political,economic etc., and internal factors that exists within the organisation like value system , visionand mission and many more, both can have an effect on the company(Aslan and Reigeluth,2013). Therefore, it is essential that companies work according to the current market situationsfor this, they must accept changes in an appropriate manner. Company that is taken in this reportis Marks and Spencer, is public limited company that deals in clothing, home products andluxury food products. The assignment will throw light on comparison between two organisationso as to know the strategies that firms are adopting along with this internal and external driversof change that can affect leadership, team and behaviour of an individual. Lastly, various barriersfor change that influence decision making is included in this report.TASK 1P1 Various organisational operational strategies after making alterations in an organisationWorking according to the current market situation always helps the company in makingproper decisions so that they can fulfil the demands of its end customers accordingly. Therefore,Marks and Spencer is operating its business in an effective manner and as a result they areenhancing the sales and profitability. Setting up a small target and objectives will not onlymotivate the employees but also encourage them in performing the task in a better manner( BinTaher Krotov and Silva, 2015). Company has incorporated latest tools and technologies formanufacturing excellent quality products. Changes can be seen in context with sales andprofitability as by making some alterations in their strategies they have enhanced theirproductivity and growth. Therefore, Marks and Spencer has gained a superior position at marketarea.Changes may sometimes provide benefits but it can have negative impact, so, it isimportant that company accept modification after going through the current situation of theorganisation. Other than this, there are some factors that must be considered by the firm likeenvironmental, economical, political etc., as they play some or the other role for the organisationso that they can operate their business in an effective manner(Brazer and Bauer 2011). Marks1
and Spencer is taking reviews and feedbacks from its customers and it is helping them indelivering right products to their consumers.Henceforth, as compared with other rival companies, M&S is providing better servicesbecause of which they have sustained a good position in United Kingdom. Thus, comparisonbetween Marks & Spencer and ASDA is given below so as to understand in a better manner.Marks and Spencer:Company was found in the year 1884, and currently they havearound 979 stores in which 615 are only food selling shops in United Kingdom. Approximately,84,939 number of people are working in this organisation and they are helping them ingenerating more and more revenues(Brisson-Banks, 2010).ASDA:It is a British supermarket retail company and operate its business in around 642stores in different locations. As a result the organisation was second largest supermarket chain inUK according to the market shares published in the year 2014.StrategiesMarks and SpencerASDACompetenceChanging scenario must belooked out by an organisationform time to time so that theycan have an overview aboutthe current situations. It willhelp the company in providingservices as per the needs andwants of customers. Marks andSpencer is making theirproducts unique and for thisthey are hiring people who areexperts in designing. This isenabling them in pulling moreand more customers towardstheir organisation.Basically, ASDA is alsodealing in the same field andthey are operating theirbusiness by providing suitableproducts as per the demands ofits customers. For attractingmaximum number of peoplethey are giving discountcoupons and offers. This ishelping them in increasingtheir sales and productivity.Other than this, they haveimplementedlatestmachineries and technologieswhich is helping them ingiving appropriate services.2
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