Effective Change Management at M&S

The assignment delves into the crucial role of change management in driving positive transformations within Marks & Spencer's business operations. It examines various change initiatives undertaken by M&S, analyzing their effectiveness and impact on key aspects such as customer satisfaction, employee engagement, and financial performance. The analysis draws upon relevant academic literature, industry best practices, and case studies to provide a comprehensive understanding of how M&S has successfully navigated organizational change.

UNDERSTANDING
AND
LEADING CHANGE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P.1. Comparison of two different organisation an impact of changes on their strategy and
operation......................................................................................................................................1
P.2. The ways in which internal and external drivers of change affect leadership, team and
individual behaviour within Tesco and ASDA both corporations..............................................3
P.3. Measure of changes that decrease negative impact on Tesco and ASDA behaviour..........4
P.4. Explain different barriers for change and how they influence leadership decision-making
in Tesco and ASDA organisations..............................................................................................6
TASK 3............................................................................................................................................8
P.5. Different leadership approaches to dealing with change in a range in M&S......................8
REFERENCES..............................................................................................................................10

INTRODUCTION
In this Documentation, we will take a look at comparison of two different organisation
ASDA and Tesco and effect of their changes in their strategy and operational level as well.
Moreover, we evaluate the ways of internal and external drivers of change that affect leadership,
teamwork and individual behaviour within the firm. We would also take measures of changes
that can minimise the negative impact of the business effectively. We will also explain the
numbers of barriers that occur in the business while implementing some changes within the
business. We will also discuss about to different leadership styles that can better manage
organisational change behaviour within the M&S business effectively.
TASK 1
P.1. Comparison of two different organisation an impact of changes on their strategy and
operation
Organisation change definition: Organisational change defines about some changes in
the company's management and business process by which organisation could play effective role
at the marketplace(Fullan, 2014). It describes about to several changes within the organisation
which is necessary to make for sustainable development and achieve grow in this complex
market.
Nowadays, every fields are changing frequently and organisational also changing with
the help of using strategic and operational changes within the organisation. There are numbers of
departmental and technical changes are occurring in the company for sustainable development in
recent market. In this documentation we discuss about to Tesco and ASDA organisation's
changes. These companies are playing leading role and services lot of retail product and services
in the UK market(Branson, 2010). There are different kinds for internal and external drives are
presented here which are being reason of several organisational changes within Tesco and ASDA
firms. Tesco is a British multinational grocery and general merchandise retailer within
headquarter in Welwy Garden City in the United Kingdom. And another one retail company is
ASDA stores Ltd. Doing business as ASDA, this is a British supermarket retail company
headquarter in Leeds.
There are we will discuss about several comparisons and similarities of strategic and
operational changes in Tesco and ASDA of both companies is as following:
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 Management organisation change: Management organisation change occur when a
company make changes in its organisational structure and some management strategy for
developing its business in effective way in the complex market. Tesco and ASDA both
companies have changed in some of their organisation structure and management
changes which define their organisational growth effectively. ASDA firm has changed in
their IT system by which organisation would be able to furnish their effective retail
services to their costumers with the help of online marketing of their products and door to
door deliver system at various region in the country (Finnigan, and Stewart, 2010). Tesco
have also changed in their some management strategy in which they will be able to
formulate their some of management cultural changes through which they would retain
their staff and other employees effectively within the firm. And with the assistance of
organisational changes, they could generate their staff loyalty which help the business to
better manage their management of organisation in sufficient form. Areas of organisational change: There are some of organisational changes within Tesco
and ASDA both businesses which are find out by their expertises staff in the firm. These
organisational changes are strategic, technological, management, operational,
environmental and structural changes within the firm. ASDA have developed in some of
their pricing policies of each product and services which is providing by firm. These
strategies attract its customers to utilise of their new pricing policies and take advantage
of new existing offers, apart from this, ASDA also have changed in wide range of their
technology at workplace to develop their business a step ahead in innovation in the
market. Tesco also have changed in some technology by using self check out system at its
retail outlets in various region in the country (Anderson and Anderson, 2010). By which
they could save time of company and their customers while serving products to their
customers in retail outlet and as well to utilise their services effectively. Teco used
change strategy in some of their effective management fields like changes in management
strategy of their retail outlets and use the latest approach to better manage their each
product in outlet. So their customer can easily reach to their desired product within the
firm.
 Driver of change: Majorly there are four kinds of driver which make influence on Tesco
and ASDA both corporations. These drivers are organisational culture, new production
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approaches, new management approaches, and innovation in the business as well. In
respect of both companies Tesco and ASDA, are following merging and equation
approach to expand their business in new market and also develop their plans towards
effective product and service development within the business (Hrebiniak, 2013). Both
companies are using technological changes at their operational level and management
level for improve quality of their existing businesses.
P.2. The ways in which internal and external drivers of change affect leadership, team and
individual behaviour within Tesco and ASDA both corporations
In context of Tesco and ASDA both corporations, there are numbers of internal and
external drives of changes are occurred which giving wide influence on the leadership, team
behaviour and individual person within the business. These drivers are as following: Organisation culture:Organisation culture is an internal driver of change in which
organisation structure change could be influenced by different kinds of manner within the
business (Burke, 2017). Tesco and ASDA both corporations are utilising some of their
effective organisational culture change strategy and following some of efficient
approaches of changing behaviour in their management approach to better manage their
retail outlets and online services within the country. Tesco are using the latest
management approaches at the workplace to make their staff motivated and energetic and
also creating positive working culture at the workplace. ASDA also creating positive
culture within the organisation by applying effective management theories and efficient
communication between management and employees. Both companies organisational
culture changing approaches influencing leadership and their decision making process
efficiently. Positive working culture in both companies influence team working
circumstances at the retail outlets of both corporations. With the help of positive working
at the workplace leader can motivate their teams and each individual within the business
to work more hard for company to accomplish its desired gaols and objectives
effectively. Resistance: Every product within the business implement some changes within in the
business. In Tesco and ASDA both coronations are implementing their several of changes
in various departments of the business effectively (Jones, 2011). In changing condition,
Resistance occurrence is a usual thing for business. There are some certain condition in
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which resistance can be raised or decreased. It all depend on the changes size of the firm.
In these situations Tesco and ASDA business employee will not accept changes in the
business and create objection in ways of changes. A leader only the person who has
responsibilities to manage resistance by effective changes within the business and also
team work influence by not accepting changes at the workplace and there are lot of
spoliation of resistances within the businesses. Political: Political are ordinary external kind of change of driver which influence a
leadership, teamwork and each individual employee and workers within the business
efficiently. In context of Tesco and ASDA both companies, they are enhancing their
businesses in several country across the globe and furnishing their effective product and
services at several states of different countries in the World (Brown and Harvey, 2011).
All countries have its own political circumstances at different level. Political leader's
decision and government policies also can influence some areas of organisational change
within the firm. In this situation, a leader of Tesco and ASDA both companies make their
decision according to political changes within the country and teamwork also affected by
decision made by their leaders within the firm. Company's leader's decision affect each
employee of the business effectively. Political factor influence business to necessary
change in organisation according to the government rules and regulation.
 Customer influence: External driver of change which influence business in effective
manner by demanding several kinds of new product and services in effective manner.
Tesco and ASDA both business often try to furnish their existing retail product and
services in terms of make their employee more satisfied. Frequently demand of
innovative product and services within the business can cause of changing in several
sections of product and services of both retail corporation. Customer also provide some
of their review and suggestion to leader and team member of the company (Chesbrough,
2010). So that according to the customer demand leader make their decision in some
essential changes in organisational structure of the business to furnish existing product
and services to their customers effectively.
P.3. Measure of changes that decrease negative impact on Tesco and ASDA behaviour
Several changes are occurring in both business nowadays and changes bring some
positive and negative impact on Tesco and ASDA both business effectively. Tesco and ASDA
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companies are also facing negative part of changes in their existing businesses. Utilising of
innovative technologies at the workplace is an essential part for enhance business in effective
form. Changes are necessary terms for both businesses in order to develop their business criteria
in new existing market with enthusiastically manner. Changes activities within the business
several time goes its wrong side because of different reasons like there are lack of focus on
changes areas, weak communication channel between management and operational level etc.
Negative impact of changes in the businesses is as following:
 Due to several changes within Tesco and ASDA both business, there are some
miscommunication occurred between management and operation level which influence
negative on changing project succession of existing business (Intergovernmental Panel on
Climate Change, 2015).
 Various technologies are using in the business when changes are implemented in the
businesses. So Tesco and ASDA both companies employees are not effective trained and
prepared to use of their equipment in the business.
 Lack of communication channel proper information of changes are not implemented at
the operation level of the businesses. In terms of changing several areas business financial expenses are increased more
efficiently which create financial problem for the business. Training and development program: Training and development approach is most useful
approach in terms of better development and implementation of changes within the firm
effectively. According to the training and development program changes negative effect
occurs and get to know by their manager and leader by proving some effective
approaches of measuring their changes succession within the organisation (Dawson,
2010). Tesco and ASDA both companies are providing some training and development
program to know about to their employee performance towards the changes areas.
Training and development provide proper activities to their employee to better operate
new technologies and changes within the existing business effectively. Feedback from employees: Tesco and ASDA both company can take feedback from its
employees within the firm. So that they can provide some effective idea about changes
areas succession and after changes worker progress and performance in the business
while implementing changes as well. It helps to know about employee satisfaction level
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and their negative effect on the businesses. So that administration of Tesco and ASDA
both companies should try to reduce these negative effect within the businesses. M.1. Several Divers of change: Technology: Using the latest technology within the business is a must essential driver of
change. Because of there are various technologies' implementation running in the
business. In terms of Tesco and ASDA both corporations, retail sector is also demanded
for utilising some changes according to new ear of business in the country(By and
Burnes, eds., 2013). Competition: This is also a big drive for change in the business nowadays. Competition
always demand for several existing changes within the company to sustain their business
in the market at compete level. There are several small retail outlets are increasing in the
country who are minimising market share of Tesco and ASDA both companies.
M.2. Appropriate theory for critically evaluate response to change
 The Mckinsey 7-s Model: In this model there are several things which are needed for
appropriate response to organisational changes within business. In this model you are
required to prepare a changing activities according to need of changes within the firm
effectively. You should also ensure that what you need to do first in changing areas of
the business to know about overall response of the businesses changes effectively and
also provide guidelines of evaluate organisational changes response for the business as
well. In such model you are required to evaluate 7 elements of your organisation and also
examine that their influences on each other within the business effectively. Tesco and
ASDA both business are needed to utilise this model to highlighting essential changes
within the firm and also effectiveness of changes on whole business as well (Aguirre and
Alpern, 2014). These 7 elements of this model are strategy, structure, system, shared
value, style, staff, skills. They are making channel to associating with each other within
Tesco and ASDA business and these factors assessment provide information about
overall responses and measurement of organisational changes influences effectively.
TASK 2
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P.4. Explain different barriers for change and how they influence leadership decision-making in
Tesco and ASDA organisations
In the way of change in each organisation, there are numbers of barriers can be found out
which occur when change implement on business. In case of Tesco business, there are also
several barriers we can find out while utilising changes behaviour at the workplace. Tesco need
to utilise its change behaviour in several terms in which business face numbers of barriers arises
at the workplace which generate various circumstances in which a business can not run properly
(Lindsey, 2011). Tesco need to find out these barriers and should try their best to remove them
effectively from the firm.
There are several barriers which influence business and leadership decision-making
process as well are as following: Lack of employee involvement: Lack of employee involvement in the business change is
a very common barrier which occur when business implement change on their exercises.
There are huge scope of anxiety when change are utilising on the business effectively
(Cummings and Worley, 2014). In such situation, there are several kinds of changes are
not accepted by senior employee of M&S company because they do not want to take any
risk on their job within the business. So they refuse to proper involvement in changes and
even most of the time, number of employees within the firm do not want to make their
attention towards some innovative changes within the firm. Leaders of the business also
several times changes of their decision-making process towards the organisation change
because of lack of employees majority within the business towards support of M&S
organisational change.
 Lack of effective communication strategy: This is also a major barrier in the business
while they are implementing changes within M&S business. When M&S company are
planning for implementation of changes in their retail outlets, due to lack of
communication strategies at the workplace. Many leaders think about that they will
announce some changes within the business suddenly and organisation's employees
would accept all changes in the firm (Nelson, 2012). But due to miscommunication
between management and operation level, leader's change plan could not furnish effective
outcomes as they were planned before the implementation of change strategy. So leader
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many time should change their decision making process when this kind of barriers occur
in the business.
M.3. Forces field analysis to examine the driving and resisting forces and their influence
 Driving forces: Driving forces helps the business to sustaining the reliable change in the
business and which recognise some drivers of M&S company. It defines some factor
which influence company to make changes within the firm effectively.
Ex: Customer of a company want to new product from the company this is a driving forces of the
company which influence company to make some changes within the product policy according
to customer demand effectively.
 Restraining forces: In the restraining forces business restraining some changes at the
workplace. Because company are not capable to produce such kind of product within the
business. So this is a restraining forces of business.
Ex: Customer of a company are demanding for produce an innovative product but company do
not have potential to manufacture such kind of product, this is the restraining part of a business.
TASK 3
P.5. Different leadership approaches to dealing with change in a range in M&S
There are numbers of leadership styles are presented here for better dealing with some
effective changes within the business effectively. Autocratic style: Autocratic leadership style also known as authoritarian leadership style.
This leadership style define about to some specify areas between leaders and workers
effectively (Hayes, 2014). This leadership style describe about leader to formulate
decision according to their less research in the business and this leadership style does not
involve employee in decision-making process. In this leadership style leader of M&S
company make decision towards the business in terms of better manage changes at the
workplace. Participative leadership: This leadership also known as democratic leadership, In this
leadership style, leader of M&S company make their decision with the help of
management advices and departmental help as well as to accepting all required changes
in the each individual staff within the firm. Leader take ideas and feedback from the
worker to know about required changes in M&S company.
M.4. Which leadership can deliver organisation change effectively in M&S:
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 Participative leadership: Participative leadership is an approach which can the best fit for
M&S business in terms of effective dealing with organisational change within the
businesses (Thompson and Martin 2010). In this term, leader of M&S corporation should
discuss with management and workers about essential change areas at the workplace to
better manager their effective changing areas in several situations.
CONCLUSION
From the above research, we have concluded that comparison of two different
organisation Tesco and ASDA and their changing strategy and their impact upon organisation
effectively. Moreover, some of internal and external drives of change which enforce the business
to change in some of essential areas. It is also concluded that some measurement tools from
which we can minimise negative impact of change in Tesco and ASDA organisations.
Furthermore, explained about to different barriers which can determined while changing
influences and remove them effectively by better leadership approach within Tesco business and
different leadership approaches dealing with change in very effective manner in M&S business.
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REFERENCES
Books and Journals
Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John
Wiley & Sons.
Branson, C. M., 2010. Leading educational change wisely. Rotterdam: Sense Publishers.
Finnigan, K. and Stewart, T., 2010. Leading change under pressure: An examination of principal
leadership in low-performing schools. Journal of School Leadership, 19. 5. pp. 586-618.
Anderson, D. and Anderson, L. A., 2010. Beyond change management: How to achieve
breakthrough results through conscious change leadership. Vol. 36. John Wiley & Sons.
Hrebiniak, L. G., 2013. Making strategy work: Leading effective execution and change. FT
Press.
Burke, W. W., 2017. Organization change: Theory and practice. Sage Publications
Jones, M. D., 2011. Leading the way to compromise? Cultural theory and climate change
opinion. PS: Political Science & Politics. 44. 4. pp. 720-725.
Brown, D. R. and Harvey, D. F., 2011. An experiential approach to organization development.
Chesbrough, H., 2010. Business model innovation: opportunities and barriers. Long range
planning. 43. 2-3. pp. 354-363.
Intergovernmental Panel on Climate Change, 2015. Climate change 2014: mitigation of climate
change. Vol. 3. Cambridge University Press.
Dawson, C., 2010. Leading culture change: what every CEO needs to know. Stanford University
Press.
By, R. T. and Burnes, B. eds., 2013. Organizational change, leadership and ethics: Leading
organizations towards sustainability. Routledge.
Aguirre, D. and Alpern, M., 2014. 10 principles of leading change management. Strategy+
Business.
Lindsey, J., 2011. Leading change:“going green” with iPads. Academic Leadership: The Online
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Cummings, T. G. and Worley, C. G., 2014. Organization development and change. Cengage
learning.
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Nelson, A., 2012. Vital voices: the power of women leading change around the world. John
Wiley & Sons.
Hayes, J., 2014. The theory and practice of change management. Palgrave Macmillan.
Thompson, J. L. and Martin, F., 2010. Strategic management: Awareness & change. Cengage
Learning EMEA.
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