Understanding and Leading Change

This document discusses the impact of change on an organization's strategy, drivers of change, and how it affects leadership, team, and individual behaviors. It also explores ways to minimize negative impacts and different leadership approaches to dealing with change.

Understanding and Leading Change

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Compare different organisational examples where there has been an impact of change on
an organisation’s strategy............................................................................................................1
M1 Assess the various drivers for changes in given examples and kinds of organisational
change they have affected............................................................................................................4
TASK 2............................................................................................................................................4
P2. The ways in which internal and external drivers of change affect leadership, team and
individual behaviours...................................................................................................................4
P3. Evaluate measures that can be taken to minimise negative impacts on organisational
behaviour.....................................................................................................................................7
M2 Use appropriate theories and models to critically assess organisational response to change
.....................................................................................................................................................8
TASK 3............................................................................................................................................8
P4. Explain several barriers for change and analyse how they influence leadership decision
making.........................................................................................................................................8
M3 Use force field analysis to assess driving and resisting forces and show how they influence
decision making...........................................................................................................................9
TASK 4............................................................................................................................................9
P5. Different leadership approaches to dealing with change.......................................................9
M4 Evaluate the extent to which leadership approach can deliver organisational change by
using suitable model and framework.........................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
In business organisation, changes signify activities and functions through which something
is done in unique way. It is important for organisation in improving their implementation as it is
linked with modification and alteration within company at marketplace. As per current scenario
modification or alteration within an organisation imposes a favourable impact on organisation
and also it imposes unfavourable impact during particular phase of time period. It is significant
for organisation to implement all modification and increases the knowledge that helps in
achieving positive outcome. Herein, the organisation is taken named as Aviva which was
founded in the year of 2000 and located in London. It is determined as a biggest company who
provide insurance to individual person in order to satisfy them. There are around 30021
employees who perform their work in organisation in various countries around world. In this
report, there is an explanation and example related to organisation and how its strategy
influences micro as well as micro environment that influence leadership and the steps taken for
minimising or eliminating adverse persuade. There are various leadership approaches that help in
dealing with difficulties in an appropriate manner (Bondurant and Armstrong, 2016).
TASK 1
P1. Compare different organisational examples where there has been an impact of change on an
organisation’s strategy
In current time, the main purpose of executing operations of organisation is to increase
profitability level and market share in future period of time. In context of AVIVA, it is the
largest Insurance Company and provide pension as well as fund management in UK. In addition
to this, the government focuses on imposing several barriers that imposes direct impact on
revenue as well as share of market of organisation. In order to understand the appropriate
situation related to change influences on operation as well as functions of organisation. For this
process, they focus on organising and make comparison with Hartford financial group that is
going to be mentioned below:
Basis Aviva Hartford Financial Group
Structure In context of Aviva, the
organisation focuses on
conducting their business in
This organisation focuses on
organising their function as
well as operation of
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improved way in which there
are different types like upper,
lower as well as middle level.
In present time, the
organisation focuses on
reaching to upper level and
follows various levels that are
determined as a time
consuming process. Therefore,
the management team of
organisation focuses on
bringing changes by
implementing the
organisational frame into flat
structure. The reason behind
bringing changes to enhances
performance level of
individual person during
particular phase of time
period. In addition to this,
their focus is on reducing or
eliminating time that is used
for taking appropriate decision
(Thompson, 2016).
organisation by using
hierarchical structure of
organisation. There are
various complexities which is
faced by organisation in order
to alter the structure of
organisation in term of flat
structure. In addition to this,
the subordinate of
organisation focuses on
making appropriate
communication with one
another in an appropriate
manner that provides
motivation to its employees
within business organisation.
When the subordinate feel
satisfied then they perform
their work in an appropriate
manner which helps in
reducing or eliminating cost of
manufacturing. In addition to
this, they also focus on
reducing or eliminating
wastage of processing.
Through this process, they are
able to earn more and more
revenue and it increases share
of market and it helps in
reducing the turnover rate of
subordinate during particular
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phase of time period.
Strategies The main strategy or tactics is
to adopt flat structure within
business organisation. As it
provides direction to
encourage subordinate that
help in increasing the
efficiency level during
particular phase of time period
(NHS England, 2017).
The management of
organisation focuses on
making appropriate strategy in
order to control wastage and
organise their different
operation in an appropriate
manner. Therefore, they can
provide effective training to its
subordinate in order to
perform their work in an
appropriate manner.
Operations The employees focuses on
getting fair treatment and it
help the organisation in
reducing or eliminating such
kind of issues faced while the
organisation follow flat
structure in performing its
work then it is necessary to
have a favourable alteration
within business organisation
and they needed less time in
order to take decision that
helps in saving time. It helps
in reducing time of production
and worker focuses on
performing their work in
limited time.
By adopting these changes,
the organisation is capable to
eliminate extra wastage and
cost of manufacturing. It is
necessary for organisation to
implement regulation as well
as policy to reduce any kind of
wastage that help in
performing different work in
an appropriate manner during
particular phase of time
period. Therefore, for
organising operations of
business organisation, it is
necessary to bring changes
within company for success or
growth in future period of
time.
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M1 Assess the various drivers for changes in given examples and kinds of organisational change
they have affected
Drivers of change signify the components by which changes occur within operations as well
as functions of business organisation. In present time, the organisation focuses on bringing
changes within business organisation in order to conduct different operation in an appropriate
manner. Therefore, the driver of alteration or modification is categorised in different types like
external and internal drivers of change and it impose direct impact on operations and functions of
organisation
TASK 2
P2. The ways in which internal and external drivers of change affect leadership, team and
individual behaviours
In present time, the organisation focuses on bringing changes within business organisation
in order to conduct different operation in an appropriate manner. Therefore, the driver of
alteration or modification is categorised in different types like external and internal drivers of
change and it impose direct impact on operations and functions of organisation. Internal drivers
related to alteration in this procedure that has been analysed by using SWOT analysis. There are
various drivers related to change that influences operation of a chosen organisation which is
going to be mentioned below:
External driver it signifies those factors that prevailed externally to the organisation and
these changes are not in control of organisation. It refers to that component that is not controlled
by the organisation and they can maintain appropriate strategy in order to conduct their
operations in an appropriate manner. In addition to this, the strategy of organisation assists in
organising actions in an appropriate manner. To consider external driver related to change help
Aviva in implementing PEST analysis that is going to be mentioned below:
Political this factor imposes both direct as well as indirect impact on organisation in
context of support as well as preference related to financial function. The organisation focuses on
implementing appropriate strategies in order to conduct different operations in improved manner.
They focus on following rules and regulation for operating their business and its government
focuses on making modification in policies (Byers, 2017). The leader of business organisation
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implements strategy and policy in order to bring changes within business organisation.
Therefore, when changes arise in organisation it will impact on policy of organisation. Therefore,
they use changed policies it will impose direct or indirect impact on behaviour and attitude of
leader. Therefore, the employees perform their work according to alteration which is bringing
within business organisation during particular phase of time period.
Economical there are various types of modification or alteration that are involved in
economical element like inflation rate, interest rate, employment and so on. These all factor
impose direct influence on decision taken by leader of Aviva. For example, if there is any kind of
reduction in purchasing behaviour and attitude of organisation than it imposes a direct impact on
productivity and efficiency level of subordinate during particular phase of time period. If
alteration occurred related to finance then it increase purchasing power and help the organisation
in increasing its production in order to satisfy demand of its customer. The changes or alteration
which arises in economic system then it impose direct influence on behaviour or attitude of
employees within organisation. Therefore, the economic condition of country imposes direct
impact on employees or subordinate during particular phase of time period. And, it imposes
direct influences on the profit margin of subordinate in an appropriate manner (Hughes, 2016).
Social factor It involves social need or demand of customer of organisation. Therefore, if
there is any type of changes occur in organisation than it satisfies the demand of its user. In the
context of Aviva, the management team focuses on implementing a strategy according to
demand of its user. It will impose direct impact on efficiency and manpower of subordinate.
Therefore, in order to avoid situation, the leader of chosen company implement market trend that
help in improving innovative plan and policy as per trends.
Technological these elements improve the efficiency of process of production of
organisation by improving or implementing latest technology that is helpful for employees in
performs their work in less time. In addition to this, the organisation use innovative technology
then it is necessary to improve the quality of work of subordinate during particular phase of time
period. Apart from this, there is improvement in motivation level of staff of chosen organisation;
the leader focuses on implementing appropriate strategy as per new technology and need of its
user is also satisfied by them which will be beneficial for success and growth of organisation.
Internal drivers
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It is considered as a process that are prevailed within organisation and which are
controllable by the management team during particular phase of time period. Internal factor
enforces direct influence on these kinds of driver in order to bring changes that are going to be
mentioned below:
Organisational culture it signifies values, behaviour, attitude as well as beliefs of
individual person at workplace. The inappropriate behaviour or attitude of worker will impose
direct impact on performance level of overall team of organisation which influences the income
of business organisation. In chosen organisation, there are various people who behave weird so it
is necessary to prevent these kinds of condition by implementing different kind of policy in
respect of discrimination. If there is any kind of inappropriate organisation culture than it
imposes direct impact on behaviour and attitude of individual person and that result in increases
conflict during particular phase of time period. It will helps in implementing different strategies
and productivity of subordinate and taking decision accordingly. Therefore, it is necessary for
management team to follow the organisation culture in order to reduce conflict in particular
phase of time period (Komives and Wagner, 2016).
Employee’s morale it signifies the confidence level and attitude of individual person that
is significant for organisation. If the moral of subordinate is low then it influences operation and
functions of business organisation. It is necessary to avoid this kind of situation by implementing
various programs that is related to motivating subordinate. There are various activities and
provide training, conducting motivational program, organising parties and many more. If leader
of chosen organisation focuses on making appropriate planning that helps in increasing moral of
subordinate. It will assist in improving efficiency level of subordinate that help in making team
with efficient work. In addition to this, the organisation can able to achieve an objective of
organisation in appropriate manner.
Impact of these drivers on leadership
Through changes, the roles as well as responsibility of chosen organisation is enhanced as
they required providing direction to its team in order to handle and manage modification during
particular phase of time period. The leader with these kinds of changes requires motivational
level of team member, customer satisfaction and performance of employee during particular
phase of time period. Sometime, this kind of motivation imposes favourable influence but
sometime it imposes negative impact on organisation. Therefore, it is significant for leader to
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assess and provide all data information related to modification to individual person and provide
guidance to implement critical condition. Sometime, these changes impose direct impact on
moral of subordinate and the changes resist by its subordinates with bringing innovative policy
and generating technology that assists in improving service excellence.
Impact of this driver on team and individual behaviour
If there is any kind of modification in internal as well as external environment and
behaviour of individual person imposes negative impact on attitude of employees related to their
job satisfaction and behaviour in respect of organisation. Lack of empowerment in respect of
employee will create adverse impact on satisfaction level of employee and it increases turnover
rate of worker during particular phase of time period. In assistance of this, the changes which is
bringing by using exterior modifications that help in bringing positive atmosphere within an
organisation (Lambert, 2019).
P3. Evaluate measures that can be taken to minimise negative impacts on organisational
behaviour
Changes occur within business organisation by using internal as well as external forces that
generate negative impact on behaviour or attitude of employees and company. The staff member
of chosen organisation provide their contribution and support to company in order to deal with
changes and achieve favourable results in future period of time. In addition to this, the employer
focuses on conducting resistance for changes if they are not provided support in modification
then it imposes negative impact on the management of organisation. Therefore, there are various
measures which are taken to eliminate this kind of negative impact on behaviour of organisation
that is going to be mentioned below:
Communicate or organise interview with employees the manager of an organisation
focuses on conducting interview with staff member of organisation in order to understand feeling
in relation to change. In context of interview, the required to interact or communicate with
member of team and discuss with them in order to analyse actual reason of conflict which is arise
due to alteration. The appropriate communication among leader and team member help in
resolving this kind of issue related to resistance to change by its worker help in formulating
appropriate plan for satisfy needs of its workers (Matope, 2019).
Try to delegate role and responsibilities equally the manager of business organisation
assess the current capability of its subordinate and allot them work according to their skill and
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knowledge. This kind of measure determines through management team that help in bringing
favourable atmosphere and eliminate negative effect related to changes. Therefore, it is necessary
to provide work according to skill and knowledge in order to perform different functions in an
appropriate manner.
Take employees commitment after assessing changes; it is significant for management
team to provide data related to modification with subordinate during particular phase of time
period. The employee commitment is easy for chosen organisation to accept modification in an
appropriate manner. The employees focuses on understanding this kind of changes and then they
provide commitment that help in resolving this kind of issue among member of team.
Expand the communication channel it is other major that is taken in order to reduces
unfavourable impact of changes. The changes are a procedure that improves need of
communication tool and it is necessary for organisation to provide them important information
regarding policies of organisation. Therefore, their focus is on improving effective channel of
communication so it is easy for subordinate as they can deliver ideas related to modification. By
adopting the communications sources, the management team focuses on bringing changes within
business organisation during particular phase of time period (Nadim and Singh, 2019).
M2 Use appropriate theories and models to critically assess organisational response to change
Kurt Lewin’s change management model helps the company to appropriately handle
changes and it was given in the year of 1947. It assists the leader to understand process of
changes and it is necessary to bring changes in functions and operation of business organisation.
The chosen organisation focuses on understanding that needs and wants of employees and
focuses on motivating them to execute their work in an appropriate manner. This model is
depending upon unfreezing; changing as well as refreezing and it is helpful in bringing changes
in order to take decision within organisation in future period of time.
TASK 3
P4. Explain several barriers for change and analyse how they influence leadership decision
making
There are various kind of barriers related to changes which arises within an organisation
which imposes direct impact on decision taken by leader of organisation. The explanation related
to several areas related to changes which are going to be mentioned below:
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Employee resistance sometime modification or alteration arises within business
organisation and sometime it create argument among subordinate If subordinate are not satisfied
with result then it arises issues as well as conflicts and increases chances related to inappropriate
implementation of task and reduces the turnover rate of subordinate within business organisation.
Therefore, the resistance of changes by staff member in order to increases chances that are
related to conflicts and grievances within business organisation. These kind of issues can be
eliminated by providing training in context of new accountability and bring changes within
business organisation.
Lack of consensus The barrier related to changes arises and management team of an
organisation fails to get the sub-ordinate bring changes in an appropriate manner it has been
analysed that the decision taken by leader in term of modification and also the focus is on
satisfying its customers during particular phase of time period It is significant for manager to
analyse the need of its staff member in order to handle or manage changes within business
organisation. There is a lack of agreement of member of team will create barrier related to
alteration and it disturbs in process of changes in an appropriate manner. The complexity and
difficulty can be eliminated by using prior agreement of high level of management to neglect
different kind of issues in future period of time.
Influence of barriers on the leadership decision making
These kinds of issues as well as barrier impose direct impact on decision taken chosen
organisation. The responsibility and duty of leader is to increase in pressure of managing
complexities during particular phase of time period. This kind of the areas imposes direct
influence on decision which is taken by leader in context of modification in their plan and it is
necessary to make effective control that help in resolving different kind of issues between
employees during particular phase of time period. The leader also focuses on providing training
to individual person in order to increase their knowledge and maximize accountability during
particular phase of time period. In context of barrier for alteration, the individual person required
to increase its communication with member of team and needed to assess the way as well as
manner that help in taking appropriate decisions and avoid difficulties among member. Due to
occurrence of barrier related to change, the leader requires to alter roles and duties among the
individual person in order to make appropriate planning among subordinate of business
organisation in an appropriate manner (Nelson and Luetz, 2019).
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M3 Use force field analysis to assess driving and resisting forces and show how they influence
decision making
The force field analysis is considered as managerial tool adopted for the purpose of
assessing forces that is opposed to changes within business organisation. This model is given by
Kurt Lewin in order to distinguish which elements within circumstances or individual person
desire states which are oppose driving forces that helps in taking decision in future period of
time.
TASK 4
P5. Different leadership approaches to dealing with change
Leader possesses influencing power that helps in influencing the attitude or behaviour of
individual person with business organisation. There are different types of strategies and tactics in
order to motivate subordinate and leadership in an appropriate manner that help in performing
different function in an appropriate manner. The organisations adopting various kind of
leadership approach that is going to be mentioned below:
Trait approach this approach is important for leader to influence the attitude and
behaviour of individual person such as a superior communication, work in an appropriate manner
with team. These traits are considered as a human nature as it assists in performing different
functions and operation in an appropriate manner.
The leadership is appropriate for business organisation and possess traits related to leadership
that help in performing different kind of work in an appropriate manner. The chosen organisation
assess trait of leader and uses them based on appropriate performance level within business
organisation.
Situation approach this approach is depending upon various situations and the leader
should focuses on handling this kind of situation in an appropriate manner. The leadership is
considered as appropriate within company who focuses on performing different operations in
various nations in particular phase of time period (Neumann, James and Vince, 2019). There are
two kinds of situational leadership approach- task oriented approach emphasized on
accomplishing goal and objective of organisation in timely manner. It also helps in performing
task in an appropriate manner in order to achieve profitability in future period of time. In
addition to this, relationship oriented approach emphasized on maintaining superior relationship
with its subordinate in order to motivate them to perform their work in an appropriate manner.
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Functional approach the leader should not only possess the characteristic or feature of a
superior leader but they also act or behave like a leader. Therefore, the approach is related to
leadership approach and the leader focuses on implementing appropriate strategy in order to
motivate its employees during particular phase of time period. The organisation named as
AVIVA is emphasized on achieving profit margin of company and the leader focuses on taking
appropriate decisions during particular phase of time period.
Relational approach the leader emphasized on maintaining effective relationship with
its subordinate in order to perform different function in an appropriate manner. The main
purpose is to maintain effective relation in order to tackle every situation in an appropriate
manner. This approach provides significance to the relation which is maintained within
company. They analyse need of subordinate and provide them best solution in order to motivate
employees during particular phase of time period. It enhances productivity level of company in
future period of time and the chosen organisation focuses on maintaining appropriate relation
with its employee as they require motivation for assessing need.
Transformation approach the leader must have traits to influence other to perform their
work in an appropriate manner. In addition to this, the leader assists subordinate in increasing
their level of performance and achieve goal and objective of organisation and individual person
in future period of time. Transformative leaders possess a critical approach and their focus is on
implementing strategy which is useful in future period of time. The main focus is to operating
transformation within business organisation and achieves goal and objective in timely manner.
Choosing the best leadership style for Aviva
Situation leadership of AVIVA is determined as a private company that provides
products such as insurance as well as other financial facility to its user at market place of Asia as
well as Europe. It is determined as the biggest financial company of UK and they provide
services to different countries.
The leadership approach is determined as a significant for chosen organisation as they
possess various cases related to work and the leader of company focuses on making appropriate
strategy for every situation. The leadership is determined as appropriate for company because it
helps in motivating subordinate to conduct their work in an appropriate manner.
The change management theories and models
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A leader is the person who focuses on managing and handling changes within
organisation in order to communicating it in an appropriate manner and assist employees to
perform their work during particular phase of time period. The employees possess superior
relationship with its subordinate in order to handle different changes which are necessary for
success and growth of organisation (Rainer, 2016).
Kurt Lewin’s change management model
This model helps the company to appropriately handle changes and it was given in the
year of 1947. It assists the leader to understand process of changes and it is necessary to bring
changes in functions and operation of business organisation. The chosen organisation focuses on
understanding that needs and wants of employees and focuses on motivating them to execute
their work in an appropriate manner. This model is depending upon unfreezing; changing as well
as refreezing that is going to be mentioned below:
Unfreezing: it signifies the changes or alteration should be explained to its subordinate in
order to increasing their understanding regarding changes within business organisation. The
employee resist change and it is the responsibility of leader to effectively communicate those
changes for implementing it in business organisation. Therefore, it is necessary to have superior
communication skill in leader to explain the importance of changes within an organisation. The
leader of chosen organisation focuses on maintain good relationship with its subordinate and
they are capable to assist them in understanding significance related to changes for success and
growth of business organisation.
Changing this is determined as a process where the subordinate are managing or
handling changes within business organisation. Their focus is on using or adopting changes or
alteration within an organisation and leader should educate and understand the problem of
subordinate. The chosen organisation focus on bringing changes within company and the leader
focus on helping subordinate and provide education to them regarding the benefit or advantages
of changes on organisation.
Refreezing the leader should focuses on monitoring and controlling performance level of
subordinate within business organisation and they analyse or assess administration of change.
The employees focus on providing reward to its subordinate according to their performance that
helps in success and growth of organisation. The leaders of organisation focuses on analysing
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performance level of subordinate and implement appropriate strategy in order to motivate them
to perform different work that help in success and growth of company (Ring, 2016).
M4 Evaluate the extent to which leadership approach can deliver organisational change by using
suitable model and framework.
Leader possesses influencing power that helps in influencing the attitude or behaviour of
individual person with business organisation. There are different types of strategies and tactics in
order to motivate subordinate and leadership in an appropriate manner that help in performing
different function in an appropriate manner. The organisations adopts various kind of leadership
approach such as trait approach, situational approach, functional approaches as well as
transformational approach and many more which is helpful in taking decision by leader within
organisation.
CONCLUSION
On the basis of above given report, it has been analysed that In business organisation,
changes signify activities and functions through which something is done in unique way. It is
important for organisation in improving their implementation as it is linked with modification
and alteration within company at marketplace. As per current scenario modification or alteration
within an organisation imposes a favourable impact on organisation and also it imposes
unfavourable impact during particular phase of time period. It is significant for organisation to
implement all modification and increases the knowledge that helps in achieving positive
outcome. In this report, there is an explanation and example related to organisation and how its
strategy influences micro as well as micro environment that influence leadership and the steps
taken for minimising or eliminating adverse persuade. There are various leadership approaches
that help in dealing with difficulties in an appropriate manner.
13

REFERENCES
Books & Journals
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Byers, V., 2017. The challenges of leading change in health‐care delivery from the front‐
line. Journal of nursing management, 25(6), pp.449-456.
Hughes, M., 2016. Leading changes: Why transformation explanations fail. Leadership, 12(4),
pp.449-469.
Komives, S.R. and Wagner, W. eds., 2016. Leadership for a better world: Understanding the
social change model of leadership development. John Wiley & Sons.
Lambert, D.E., 2019. Addressing challenges to homeland security information sharing in
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Matope, N., 2019. Women teachers leading change against intimate partner violence at a state
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Neumann, J.E., James, K.T. and Vince, R., 2019. Key Tensions in Purposive Action by Middle
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NHS England, 2017. Leading Change, Adding Value: NHS England case studies 5–9. British
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Rainer, T.S., 2016. Who moved my pulpit?: Leading change in the church. B&H Publishing
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Ring, A., 2016. Norco College’s Summer Advantage Program: Leading Change to Increase
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Struthers, K., Tilbury, C. and Williams, G., 2017. Young People Leading Change in Domestic
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Thompson, C.J., 2016. Disruptive innovation in graduate nursing education: leading
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