Understanding the Effects of a Tourism Crisis
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Melbourne Hotel School
Added on 2020-05-28
Understanding the Effects of a Tourism Crisis
Melbourne Hotel School
Added on 2020-05-28
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ANNONATED BIBLIOGRAPHYAnnotated BibliographyName of the Student:Name of the University:Author note:
ANNONATED BIBLIOGRAPHY1. Ritchie, B.W., Crotts, J.C., Zehrer, A. and Volsky, G.T., 2014. Understanding the effects of atourism crisis: The impact of the BP oil spill on regional lodging demand.Journal of TravelResearch,53(1), pp.12-25.The authors of the Journal article “Understanding the effects of a tourism crisis: Theimpact of the BP oil spill on regional lodging demand” Ritchie et al. 2014 discuss the impact ofBP oil spill on the accommodation demand on accommodation in the countries where oil fieldsexist. The authors further say that Tourism industry is very important for the economic growth ofany country. For the discussion of crisis management, it is very important that one knows aboutthe crisis that might occur. Oil spills are hazardous disasters that could be live threatening. Thestudy is focused on the short-term impact of a recent incidence that took place in the year 2010.BP oil spill occurred in the Gulf of Mexico. The article emphasizes on the results of the researchthat was conducted to find out the performances of the accommodation industry. The discussionof the articles are based on the findings of two datasets that provide information related to themeasurements of the operational performance of the hotels and vacation rental industryespecially the accommodation industry. The study provides insights to the readers about thechanges after the manmade disaster. The data provided in the article gives a clear knowledgeabout the winners and losers in terms of both industry and geography. The findings focus on thedifficulties in determination of macro level damages. US$ 13.5 billion was paid by the BPowners for court settlements and run their business smoothly again. The authors show that thehotel industry has to face the negative impact of the oil spill much more than the vacation rentalindustry. On the contrary, the performance of the hotels improved in some of the areas in thecoastline communities like the Alabama and Mississippi. The leisure market could see that therewere increases in the demand for the vacation rentals. Influx of the workers related to the disaster
ANNONATED BIBLIOGRAPHYcan help in increasing the speed of the response towards the recovery operations aftermath. Thefindings show who the winners are and who the losers are. The authors discussed on the gains ofhotels and vacation rentals of the Northeast Florida. The authors of the article discussed aboutthe places that were negatively affected by the disaster. The writers have discussed about thecrises and the disasters are the reason that has led to researches that are related to tourism andhospitality. The researches would lead to finding ways in which the industry can prepare itselffor after effects of disasters and crises. 2. Liu, B., Pennington-Gray, L. and Klemmer, L., 2015. Using social media in hotel crisismanagement: the case of bed bugs.Journal of Hospitality and Tourism Technology,6(2),pp.102-112.This paper discusses the use of social media at different phases of managing a bed bugcrisis, which include risk reduction, readiness, response, and recovery. Recommendations arealso provided for hotel managers to combat health related crises that are fought out on socialmedia.Social media has helped to bridge the communication gap between customers and hotels.Bed bug infestations are growing day by day. It leads to health crisis and have obtainedincreasing attention on social media sites. Without managing this crisis effectively, bed buginfestation can cause economic loss and reputational damages to hotel properties, ranging fromnegative comments and complaints, to possible lawsuits. Thus, it is essential for hoteliers tounderstand the importance of social media in crisis communication, and to incorporate socialmedia in hotels’ crisis management plans. The authors here discuss that these kind of issuesraises questions on the quality of the services provided to the guests. In the present scenario
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