Management and Operations: Roles and Characteristics of Leaders and Managers

Management and
operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Differentiate between roles and characteristics of leaders and manager................................3
M 1 Various theories are used to differentiate between leaders and manager of firm................4
LO2..................................................................................................................................................5
P2 Role of leader and function of manager.................................................................................5
P3 Theories and approaches of leadership...................................................................................6
M2 Strengths and weakness of various approaches....................................................................7
M1 Difference between role of leader and function of manager.................................................7
LO3..................................................................................................................................................7
P4 Key approaches to operations management, role that leaders and managers play.................7
P5 Importance and value of operations management in achieving business objectives..............9
M3 Evaluation of manager’s and leaders efficiencies................................................................9
P6...............................................................................................................................................10
M4..............................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management and operation generally regarded as a synonym which is generally used to
manage the variety of different activity of the company in the market. This report is based upon
the Tesco. Tesco is the biggest supermarket store of the UK in context of the revenue as well as
market area coverage of the company in the market. This report explains the comparison
between the role and characteristic of manager and leader in the organization. After that report
highlights the role of the manager and function of the manager in variety of the different business
situation in the long run. After that report goes on to explain the variety of the different type of
the theories and approaches in regards of different leadership style. After that report has
explained the importance and value of the operational management in maintaining the business
objective in the long run. In the end the report goes on to concludes the variety of the business
environment factor which can impact the operational management and decision of leader and
manager in organization.
LO1
P1 Differentiate between roles and characteristics of leaders and manager
Both manager and leader of Tesco plays important roles in operation of business and
achievement of objectives.
Manager is an person that is mainly responsible for planning, organising, controlling and
coordinating efforts of various individuals towards common goals of firm. Or in other term it is
person that is responsible for supervising and monitoring various activities in order to ensure that
qualitative services are delivered to customers. It define task, steps that need to be followed by
each employees and find corrective action that can be taken so that company can attained its
objectives (Maniksaly, 2019). On the other hand leaders provide support, direction and guidance
to employees about the way task needs to be completed so that enterprise can easily expand its
market share and profitability. There are various differences between roles and characteristics of
leaders and manager of Tesco that can be illustrated as follows:
 Manager of Tesco plans vision, mission and strategies that need to be taken for
achievement of goals on the other hand leaders communicates or share vision or long
term goals with employees so that they can be motivated to put their best for success of
enterprise.
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 Roles of Tesco manager is to plan about task that needs to be performed by specific
individual so that overall objectives of firms can be achieved. Whereas leaders guide and
support employees regarding the way task can be completed and objective can be attained
(Zhang, Cao and Wang, 2018).
 Leaders of Tesco mainly focus on outcomes or result that it wants to achieve on the other
hand manager plans various system, procedure and policies that can be useful in
accomplishment of task and attainment of objectives.
 Manager of Tesco evaluates performance of employees and plans various strategies that
can be used by it to improve their performance and productivity so that requirements of
customers can be fulfilled. But leaders by guiding and using motivational techniques are
able to inspired employees to put their best so that company can get competitive
advantages.
Characteristics of leaders and manager
It can be stated that Manager of Tesco knows the way to command various roles and
responsibilities that need to be performed by employees within firm. On other hand leaders have
special characteristics to delegate task that needs to be completed by each team member.
Leaders have ability to influence several people to completed task in specific manner so that
standard outcome can be gained (Matošková, Macurová and Tomancová, 2018). On the other
hand managers have characteristics to listen and understand problem and grievance of employees
so that better strategies can be formulated to resolve.
M 1 Various theories are used to differentiate between leaders and manager of firm
System theory: It can be stated from system theory that manager of Tesco mainly plans and
control various operation and performance of employees so that specific result can be gathered.
It plans standard procedure and policies that need to be followed by each individual so that
products and services are delivered to customers beyond their expectancy. Tesco manager
through continuous supervision and monitoring is able to find key areas in which company lack
thus plans strategies to remove weak points for success of firm.
Democratic leadership styles: On the other hand Leaders of Tesco by encouraging employees
to share their feeling, ideas and views in decision making of firm is able to motivate them to
make optimum utilisation of their capabilities (Gaviria-Rivera and López-Zapata, 2019). This
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