Understanding how management and operations make a positive efficient and effective contribution to an organisation

Management &
Operations

Table of Contents
Introduction......................................................................................................................................4
TASK 1............................................................................................................................................4
P1 Define and compare the different roles and characteristics of a leader and a manager....4
TASK 2............................................................................................................................................7
P2 Role of leader and function of manager in various situations...........................................7
P3 Different Theories & Models of Leadership.....................................................................9
TASK 3..........................................................................................................................................10
P4 Explain the key approaches to operations management and the role that leaders and
managers play.......................................................................................................................10
P5 Explain the importance and value of operations management in achieving business
objectives..............................................................................................................................11
TASK 4..........................................................................................................................................12
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers...............................................12
Conclusion.....................................................................................................................................14
References......................................................................................................................................15

Introduction
Operations management basically refers to an area in which controlling, designing, development
of business operations in its production procedure are considered. There is also inclusion of
redesigning of various activities which are associated with development of goods as well as
different services taking place in operations management (de Melo Vasco and et.al., 2020)
. When taking the following report into consideration Aston Martin is the organisation on
which the report is conducted. It is an auto mobile company which is offering its customers with
luxury and quality vehicles in the market place. The company was established in 1913 and head
office for the company is located in England United Kingdom. The following report discusses
about various roles of managers as well as leaders in different situations in organisation. Also
different operation management approaches are used in order to increase the profitability for
business. Various ways in which this affects decision-making in organisation or also discussed.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager
Background of the organisation
Aston Martin is a company which produces and sales automobiles which are luxurious goods and
services. The company has its business operating in more than nine countries and headquarter of
it is situated in United Kingdom. Hierarchical nature of organisational structure is followed by
Aston Martin effectively. There are a number of different departments which are controlled by
different people. The company is affectively managing talented employees who are providing
quality as well as services to customers on time.
Managers in an organisation are those people who are responsible to administer and control
employees in an organisation. Managers are also looking for working in different teams in
different situations in organisation (Gupta Yang and Jain, 2019). On the other hand, leaders are
those people who are motivating as well as encouraging employees in order to increase their
productivity up to a certain level in order to achieve objectives of the organisation. Leaders are
effectively directing and instructing all the employs in an organisation in a systematic manner in

order to implement different operations in the business. Various roles of managers as well as
leaders are mentioned below.
Roles of manager:
 It is the duty of managers in an organisation to effectively allocate all the resources to
different activities and operations. They help in making the optimum use of resources and
earning higher profits with them along with increasing performance level of business. All
the resources are actively allocated to different activities in order to assist and
maintaining a balance between demand and supply of business. Aston Martin authorities
are putting appropriate resources into appropriate places to increase productivity.
 Another role of managers in an organisation is to effectively monitor the performance of
employs and also assist them in bringing improvements as Willis development in their
performances. Managers are also evaluating performance as per the standards which is set
for the employs in order to attain objectives in a given time period (Upadhyay and et. al.,
2020). When taking Aston Martin into context all the authorities are continuously
checking their performances of employs which will help them in enhancing productivity
as well as profitability of the business in stipulated time period.
Roles of leaders:
 One of the major role of leaders in an organisation is to set a vision for all the employees
which will help them in obtaining the objective of organisation. It is necessary for a
leader to instruct all the employs in order to attain a vision in the given time period for
organisation.
 One other major role of a leader is to take decisions in given market situation which will
benefit both employees as well as organisation as a whole. It is necessary for leaders to
have good communication skills so that they can effectively inform the employees and
organisation about all the decisions which they are taking.
Characteristic of manager:
 One of the major characteristic of a manager is to manage time which will help them in