Understanding and Leading Change in Organisations

Understanding and
leading change

Table of Contents
Introduction......................................................................................................................................1
Task 1 ..............................................................................................................................................1
Discuss and contrast different organisational examples and how change impacts on an
organisational strategy and operations...................................................................................1
Task 2...............................................................................................................................................5
Discuss the influence that the drivers of changes have on the organisational behaviour ......5
Task 3...............................................................................................................................................8
Discuss how barriers to change influence leadership decision-making in the organisation. .8
Task 4.............................................................................................................................................10
Determine a range of leadership approaches to a change initiative.....................................10
Conclusion ....................................................................................................................................12
References .....................................................................................................................................13

Introduction
Change is defined as the process which leads to creating positive and negative
environment in the business. It can be considered as the challenges for the business which can
influence their functioning also. In order to grow and enhance themselves it becomes essential
for the organisation to effectively deal with changes and accept it. Analysing the change and
accepting it as per the requirement allow them to be competitive and enhance their performance
in the competitive environment (Ackah-Jnr and Fluckiger, 2021). For this report Tesco is taken
as the base company. Tesco is one of the well established retail company considered to be the the
market leader of groceries in the UK. The company was founded in 1919 by Jack Cohen,
offering quality services to its customers having more than 100 retail stores around the globe.
This report highlights detailed analysis of the drivers and impact of change and how it influence
company's strategy also various internal and external factors of change influencing leadership,
team and individual behaviour. In addition to this steps that can be considered to overcome the
negative impact of changes along with the barriers of changes and how they influence the
leadership decision making is also highlighted. Also the various leadership approaches in order
top deal with the changes is also mentioned in this report.
Task 1
Discuss and contrast different organisational examples and how change impacts on an
organisational strategy and operations
Organisational change is defined as the process or action which leads the business
organisation to goes through major alteration in terms of their culture, advancement in
technology, infrastructure or any kind of changes in their internal process. Implementing any
kind of change in the organisation directly leads to influencing the strategies and operations of
the business as for smooth implementation of change the organisation has to modify their
strategies and carry out the operations accordingly (Amado and Ambrose, 2018). Tesco, one of
the top retailer of UK offering their services around the globe also offering quality services to
their customers in order to satisfy their needs and wants. Tesco has recently announced a few
changes as per the customers feedbacks in their retail stores in order to keep the things safe and
simple. The current Covid 19 pandemic has lead the organisation to implement the changes to
keep their customers safe and organisation and positively responded to these changes. The main
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three changes includes opening of more checkouts to make the customers trip easier, making the
NHS entry as a priority and also making the priority shopping for the vulnerable consumers.
These changes has directly influenced the strategies and operations of the company. Similarly
there has been technological changes and operational changes in the Sainsbury which is also an
retail industry (Bratton, 2020). There is an implementation of change in both the organisation
which has directly influenced the their strategy and operations as highlighted below:
Organisation Changes Drivers of
change
Impact on
strategy
Impact on the
operations
Tesco In case of Tesco,
company has
declared big
changes to the
way the
customer's shop at
their stores with
the fear of second
lock-down in the
UK. In order to
overcome this the
company has
implemented
change of
opening more
checkouts in
order to reduce
the waiting time
of the customers
and make their
shopping more
easier and
convenient. This
The main driving
factors of change
in this case are
the external
factors as due to
the rise in the
current covid 19
cases the
company has to
open more
checkouts in the
city so that
consumers don't
have to travel
more and buy
from their nearest
outlet available.
This technology
change helped the
company to
ensure the safety
of the consumer's
through screening
The technology
change has
directly
influenced the
business strategy
of the Tesco as in
order to
implement the
new change of
installing the new
protective screens
at the new outlets
the proper
strategy to do so
has to been
implemented by
the company also.
The proper
strategy helped
the company to
successfully carry
out their work
Due to the current
change the
business
operation of the
Tesco has also
been affected, use
of the technology
allowed the
company to
effectively carry
out their activity
and provide better
experience to
their customers. It
is analysed that
the use of
technology also
allowed the
company to
enhance their
business
operations also.
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