Implementing Total Quality Management for Effective Operations

This assignment provides an overview of the significance of total quality management (TQM) in operational efficiency. It highlights the need for businesses to implement TQM principles, such as business process design, to improve manufacturing, production, marketing, and customer service. The assignment also touches on the importance of minimising waste and delivering quality results to customers. By adopting TQM strategies, organisations can enhance their operational effectiveness, leading to improved growth and profitability.

Understanding Operations,
Logistics and Supply Chain
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Critical review of operation, logistic and supply chain management theories. .....................1
2. Analytical discussion with relevant and similar examples and apply appropriate solutions of
operation management. ..............................................................................................................3
3. Conclusion and recommendation. ..........................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
The term operation management can be termed out as planning, organizing and
supervising the things in the proper manner. This firm works as make products, sell products to
design and manage the each things in the proper manner. This term is typically driven by the
business strategy. Supply chain management can be termed out as optimising the operations that
can maximise the speed and efficiency. In this, logistic can be termed out as planning, execution
and movement in terms to achieve the objectives of the plan.
The present report is based on the business activities of Royal Bromton Hospital
London. It is the largest hospital that is specialist in heart and lung medical centre in the United
Kingdom. In addition to this, the report will look over on various things as are operation,
logistics and supply chain management theories, analytical discussion with relevant and similar
with apply appropriate solution of operation management. Lastly, recommendation has need to
be given in terms to operation working of the enterprise so that effective step can be taken.
1. Critical review of operation, logistic and supply chain management theories.
Operation Theories
Operation management will be inclusive of the certain roles and responsibilities and one
of the function is to operate the business function efficiently. The planning, execution, control of
procurement, movement and stationing of personal, material in order to achieve the objective of
the campaign, plan and strategy.
As per the view of the Manatos, Sarrico and Rosa, (2017) states that operation
management takes the four theories into consideration as business process redesign,
manufacturing system, six sigma and lean manufacturing. This all leads to bring effective
working in the firm. A business process can be redesigned in terms to improvize the
manufacturing, production, marketing and customer service. This all will be helpful in order to
conduct the proper things in the effective and efficient mode. According to the view of Hou and
et.al., (2017) states that there must be least amount of the resources in order to meet the
requirements of the customers. In order to make the operation effective the business enterprise
can have the use of reconfigurable Manufacturing system, it is proficient method in order to
bring rapid change in the hardware and software components. This kind of functioning will work
as to bring systematic working in the enterprise. In contrary to Morcillo-Bellido and Duran,
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(2018)stated that six sigma strategy is that strategy that can be work as to improve the quality of
the process output. It is one of the effective program that helps to identified the cause and
removes the variability. In contrary to Evangelista, Santoro and Thomas, (2018) states that
strategic quality management tool trains employees to be effective in their working. This is the
effective tool in order to bring the systematic working in the enterprise.
According to the view of stated that consider the expenditure of the resource for the goal. It is
one of the systematic method for waste reduction within manufacturing system without
sacrificing the productivity. This is the effective term that will help to cut the waste and process
the activities in the systematic mode.
Logistic and supply chain management theories
It is the art of managing the supply chain and controlling the flow of goods, information
and other resources. The process of planning, implementing and controlling the operations of the
supply chain as efficiently as possible. As per the view of Bozarth and Handfield, (2019) states
that Total quality management is an approach that works as to improve the quality and
performance that will be helpful in terms to meet the expectation of the customers. This kind of
the thing will be achieved in order to integrating the quality related functions and processes
throughout the enterprise. It is the process that help to bring quality to the products and the
services. As per the view of Dubey and et.al., (2017) assistive in order to quality design and
development, quality control, quality assurance, improvement and maintenance. The one of the
foremost principle TQM can be defined as management of initiatives and procedures that all
aimed to achieving the delivery of products and services. These are the effective term that leads
to perform business activities in the appropriate manner. This all leads to bring total quality
management and this all brings systematic working in the enterprise. There are some key
principles of Total quality management as are-
 It is the main driver for the Total quality management and it helps to create the
environment that leads to success.
 Employee should works as to receive the regular training on the methods and concepts of
the quality. The prevention of the cost and that all are need to be associated with the
design, implementation and maintenance of the TQM system.
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 This is the effective tool s it work as to put its major consideration over the quality and
that should improve the satisfaction of the customers.
 Under it, quality decision should be made based on the measurements. This is also
effective approach in order to bring the continuous improvement so that all things can be
done in the great manner.
According to the view of Ketokivi and McIntosh, (2017) states that to make the supply chain
management process effective the firm is also using the Just in time inventory management that
all leads to enhance the efficiency of the working so it can leads to perform better working. It is
the process that involves ordering and receiving inventory production and customer sakes and it
helps to produce goods. On the other hand, it can be said that just in time inventory management
is positive cost cutting management strategy. It also leads to improve the firm return on
investment by reduction in the non essential cost. In this, it can be stated that innovation is the
crucial step that is ahead of the competition. IN order to be successful in the market the products
are needed to be manufactured at the right cost, place and time. With help of it, there can be
essential steps are needed to be taken as product innovation and competitive advantage so that
things can be done in the better and efficient manner. Hence, it can be said that there is no better
way to achieve seamless and clear collaboration processes across end to end supply chain.
This is one of the effective approach that leads to perform each function in the systematic
manner. Supply chain management plays the pivotal role in order to ensure good and services are
delivered on time to customers. This will helps to bring effective results in the working of the
enterprise. In addition to this, it is plan of action in order to increase efficiencies and to decrease
waste by receiving goods. The main in order to bring improvement in the operational efficiencies
to reduction in the waste and make the each thing in proper manner so that long term profitability
can be enhanced. The all things are to be done in the appropriate manner so that it can be
possible to do the things in the efficient manner.
2. Analytical discussion with relevant and similar examples and apply appropriate solutions of
operation management.
Operation management adopts the numerous business functions in order to bring
improvement in business performance. This is one of the effective term in order to bring longer
term productivity and profitability to the business enterprise. The operational working in the
enterprise will be helpful to process the business activities in the appropriate mode (WHAT IS
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TOTAL QUALITY MANAGEMENT (TQM)?, 2018). For example- the Royal Bromton Hospital
London is using the Total quality management approach so it will lead to improve the working
the activities of the enterprise in the proficient manner. This all leads to perform the function of
the enterprise appropriately. This is the firm that believes to fight reckless plans to axe surgery
for patients born with the life threatening heart disease. Under this, it is essential to provide the
safety working to the all patients so that ll can have effective treatment. The effective operational
function can be possible if the firm is able to hire the skilled labour workforce so that they can
able to undertake the business activities in appropriate manner.
The firm as Royal Bromton Hospital London is having the use of Total quality
management process for this they are providing treatment to the heart and lunge disease by
hiring the skilled labour workforce. In this hospitality centre there are number of surgeons who
undertakes latest surgical techniques such as octopus. Thus, the operational department of this
firm is taking various initiative in order to provide intensive care unit is staffed by by the highly
skilled workforce with the wide variety of the cardiothoracic condition and that requires the post
surgery. In this term, they also works as to manages the patients who are admitted direct to the
unit from the other hospitals in the country from the abroad.
On the other hand, organisation uses the business redesign process in order to conduct the
activities effectively and they must have the use of manufacturing, production and other things in
the effective manner. This will help to the working of the quoted firm in the effective manner.
In addition to this, it can be said that it is essential deliver innovative and tailored solution so that
there can be possibilities to serve the needs. The one of the main solutions is to empower the
strategy, organisation and technology processes. This roles combined and ensures to provide
excellent supports to the patients so that they can able to stay here and can heal their medical
injuries. The one of the main role is to provide impelling care to the patients so that each thing
can be done in the effective and efficient manner.
Operation management is the part of the business that is responsible for the producing
good and services in the market. In this, it can be said that the ideal situation of business
enterprise is to use collective success or failure to the company success (Petrick, 2017 ). In
addition to it, finance is responsible for the financing the each thing in the effective mode in
terms to have proper budgeting, analysing the investment and providing funds for the operational
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functions to the enterprise. The process of supply chains are both external and internal to the
business enterprise. In addition to this, external part of the supply chains are provide raw
materials, parts, equipment and supplies other kind of inputs to the enterprise.
The internal part of the supply chain are also the major part of the operation functions and
supplying operations with the part and materials, performing work on the product and services
and passing the all work to the next step in the process. This all are essential in order to do the
things in the effective and efficient manner. Furthermore, the creation of good and services
involves transforming and converting inputs into the outputs (Bozarth and Handfield,
2019.Petrick, 2017). There are number of the things as are capital, labour, information all are
used to create the good and services. In addition to this, the operation management is one of the
process that creates the good and services in the market. Thus, the operational functions of the
helps to achieve the desire process so that overall things can be conducted in the effective and
efficient manner. In addition to this, it can be said that creation of the good and services work as
to involves the transforming and converting the inputs into the outputs so that all things can be
conducted in the effectively manner. The Impact of operation management has to be considered
in the following aspects as are-
 The economical balance that every enterprise seeks to achieve.
 The effective conditioning that generally works as to achieve the economic balance
challenging (Dubey and et.al., 2017).
 The historical aspect and evolution of the operation management.
 To understand the differences and similarities between producing the products and
delivering the effective services.
 The enterprise need to conducts the systematic business operation so that things can be
handled effectively.
Triple bottom line approach-
This is process that used by the enterprise to access the overall business performance. Thus, it is
based on the three aspect as profits, people and planet. In addition to this, it can be said that to
bring improvement in the performance of the enterprise as per social and environmental aspect
the approaches are need to be in the use. Thus, there are below presented three methods as are-
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 People- With the help of effective labour involvement and corporation work the all things
can be done in the effective mode. Thus, it can be considered by providing the benefit the
society. The entity follow this triple approach to pay fair wages.
 Planet- It is method that works as to bring development in the enterprise. With help of
using this approach the firm can have reduction in ecological footprints as possible.
 Profit- To bring improvement in the financial profitability the entity must have develop
triple line approach with help of it there can be possibility in terms to save the hue cost of
the enterprise. With the help of re-cycling its products the enterprise can able to improve
its overall productivity.
3. Conclusion and recommendation.
CONCLUSION
Based on the above report it can be concluded that supply chain management and
operations both are the effective term that helps to bring the systematic working in the enterprise.
The expert operational and supply chain management works as to bring coordinated business
function in the appropriate mode. This all leads to bring effective working so that things can be
operated in the systematic manner. In this present report, the various things has been covered as
are critical analysis on logistic and supply chain management and recommendation has been
given in order to bring effective working into the enterprise so that things can be in the
appropriate mode. In this present report the various theories has been adopted as are business
process redesign, manufacturing system, six sigma and lean manufacturing and to make the
logistic operations effectively. The theories has been adopted as Total quality management and
Just in time inventory. This both lead to perform the each function in the systematic manner so
that quality services of the firm can be improvised. In order to improvised the operation the
following recommendation has been given as are-
1. Royal Brompton is clinical hospital that leads to performs the business functions
effectively. It will be inclusive of provide the service as surgery, intensive care,
respiratory, cardiology, paediatric intensive care patients (Ketokivi and McIntosh, 2017).
This all leads to perform the business function in the accurate mode. In order to bring
quality improvement in the services that need to have the use of six sigma approach in
operations so that the patients are able to receive the quality services.
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2. The theory as business process design must be implemented in order to improvise the
working of the enterprise. The theory as business process design leads to bring
improvement in the business functions manufacturing, production, marketing and
customer service (Manatos, Sarrico and Rosa, 2017). This all leads to improvise the
services effectively so that corrective action can be taken.
3. In order to enhance the efficiencies of the enterprise, the organisation needs to provide
effective services to the customers so that it can be possible to generate long term value
so better working can be done.
4. The effective operation leads to play the enormous role that works as to play enormous
role so that there can be better driving in the growth and profitability.
5. The enterprise should have the use of Total quality management so that it can be possible
to deliver better and attractive results to the customers. It allows to put focus over
minimising the waste and provide the quality result.
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REFERENCES
Books and Journals
Ketokivi, M. and McIntosh, C.N., 2017. Addressing the endogeneity dilemma in operations
management research: Theoretical, empirical, and pragmatic considerations. Journal of
Operations Management. 52. pp.1-14.
Dubey, R and et.al., 2017. Sustainable supply chain management: framework and further
research directions. Journal of Cleaner Production. 142. pp.1119-1130.
Bozarth, C.C. and Handfield, R.B., 2019. OPERATIONS AND SUPPLY CHAIN
MANAGEMENT.
Petrick, J., 2017. Total quality in managing human resources. Routledge.
Manatos, M.J., Sarrico, C.S. and Rosa, M.J., 2017. The integration of quality management in
higher education institutions: a systematic literature review. Total Quality Management &
Business Excellence. 28(1-2). pp.159-175.
Hou, H and et.al., 2017. Physical distribution, logistics, supply chain management, and the
material flow theory: a historical perspective. Information Technology and Management.
18(2). pp.107-117.
Morcillo-Bellido, J. and Duran, A., 2018. Supply Chain Sustainability in Spanish Major Retailer
Through Strategic Alliances and Lean Practices. In Closing the Gap Between Practice and
Research in Industrial Engineering. Springer, Cham.
Evangelista, P., Santoro, L. and Thomas, A., 2018. Environmental sustainability in third-party
logistics service providers: A systematic literature review from 2000–2016. Sustainability.
10(5). p.1627.
ONLINE
WHAT IS TOTAL QUALITY MANAGEMENT (TQM)?. 2018 [online]. Available
thorough:<http://asq.org/learn-about-quality/total-quality-management/overview/
overview.html>.
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