The Role of Project Managers

This assignment delves into the multifaceted role of project managers within organizations. It examines various aspects of their responsibilities, including career progression, knowledge management, and leadership styles. The analysis draws upon academic research and practical insights to shed light on the importance of effective project management in driving organizational success.

The Developing Manager

Table of Contents
INTRODUCTION ..........................................................................................................................1
1.1 Theories of management.......................................................................................................1
1.2 Leadership characteristics.....................................................................................................2
1.3 Communication process........................................................................................................3
1.4 Organisational structure and cultures....................................................................................4
TASK 2............................................................................................................................................5
2.1 Assess own management skills performance........................................................................5
2.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................5
2.3 Set and prioritise objectives and targets to develop own potential.......................................7
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................8
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................9
TASK 4..........................................................................................................................................10
4.1 Explain how own managerial and personal skills will support career development.........10
4.2 Review career and personal development needs, current performance and future needs to
produce development plan........................................................................................................11
Conclusion ....................................................................................................................................12

INTRODUCTION
Managers are important for every organisation since they develop the structure of
company and run company as per structure. Manager is the person who co-ordinates among
various departments of organisation such as marketing, finance, accounts, HR and operations.
Managers have skills to manage work within the company. Developing manager is related to
managers who have started working in same area and adopt the culture of organization.
Managers need to learn the theories and models for organisation and then he will apply that
theories to get the best result out of it basic liability of manager is to make sure goods or service
of company's properly deliver to customer at right time to satisfy their need. This project further
describes management styles and different types of leadership styles in Thomas Cook Company.
Aim of project is to understand different management styles and various communications
systems which use in organisation for the better productivity (Beamish, 2013).
TASK1
1.1 Theories of management
Classical management theory also called as scientific management theory, came into
force in 1990 by Fredrick Taylor. It focuses on maximising the efficiency of work of workers of
an organisation by proving necessary tools. It is based on following principle:
 Leaders of company should develop a standard method for performing work using
scientific management (Block, 2016).
It increases efficiency of decision making of leaders. Company namely Thomas Cook,
which is one of world's leading leisure travel groups have applied classical theory in its
management. Leaders of Thomas cook applied this theory because this company desires to
maximise its profits and benefits of customers, investors the responsibilities and objectives of
managers, which they assign to each level of an organisation. Leaders of Thomas cook wants to
promote team work, by allotting work according to their capabilities along with a desired plan so
that company remains number 1 in leisure and travel business. While, System approach to
management means in which there is an interaction between independence of internal factors and
external factors of company. The board of Thomas cook adopted systematic approach to evaluate
market elements which increases the hospitality and leisure activities of the said company
increasing profits of company. Contingency approach means a theory which means there is no

universal system that can applicable to all the place in an organisation. The management of
Thomas cook has adopted various plans and procedures accordingly which suits it best. There is
an Influence of informal group in any organisation which means the people which are similar in
interests and in nature of work seems to come closer to form an informal group. It affects the
productivity.
1.2 Leadership characteristics
Proper Leadership in any company is very important. Leaders are there to guide team to
perform the task efficiently for proper results. Leaders of Thomas cook has following
characteristics: Democratic: They want participation of each and every member of team by freely
exchanging ideas, better contribution in the decision making process (Cozolino, 2014).
 Action oriented: It means leaders guide team in reference to goal or aim. It focuses to
achieve aim according to the plan.
Motivation theories are very important in any organisation because it encourages the
employees to perform a given task in an efficient manner. Leaders of said company has adopted
the motivation theory to put its human resources into action so as to increase efficiency of
employees, which leads to achieve the goal of company. It builds friendly relationship with
customers of company. Factors affecting motivation are:
 Company policies and administration.
 Supervision
 conditions of work
 locus of control
Thomas cook has adopted various motivation techniques to motivate employees of
company:
 To set goals for company to be achieved to increase its customers.
 Provide incentives.
 Achievements of an employee is recognised by leader in company.
 Leaders always aims to provide professional enrichment to the employees of company.
Role of stake holders and partnerships in company is very high. It is basically an investor
in company. Thomas cook also have many stakeholders in their organisation. They helps in
decision making process and guide the board of directors in any possible manner. They are

regarded as investors in the company who invests their stake in an organisation according to the
performance of company. Partners are individuals who asses orientation, swot analysis,
determine the responsibilities and develop contact sheets.
1.3 Communication process
Communication process is a process which involves a series of communication among
different hierarchy in company. Communication is a process which involves sender of the
message, which sends a message which is then encoded by the encoder before that message is
actually received by receiver, it must be decoded by receiver (Harris, 2013).
For effective communication, the management of Thomas cook has adopted various forms of
communication: Verbal: It involves communicating with words and speech. It involves communication
with spoken words and it also ensures the enunciation, stress of tone of voice. In order
apply communication process, organization make sure that employees have direct
interaction with other members. This is helpful enough to reduce conflicts and rate is
miscommunication. Nonverbal: employees of Thomas cook also opted nonverbal communication, which
involves pitch speed tone and volume of voice along with the facial expressions, body
posture etc. Mangers of cited firm make sure that they use proper tone to make workers
understand about the seriousness of the issues.
 Written communication: It involves any kind of message which uses a written word. It’s
very important in any kind of organisation.
The company has adopted lines of communication: Linear- Leader transmits message linearly, which means he conveys message to its team
through a one way process through a straight forward communication model. Lateral- it means that information is exchanged through various departments of
company, through top down, bottom up in a hierarchy level,
 Formal/Informal- if leaders through various channels communicate with its team
members, it’s called formal communication, and if information is exchanged by not
following proper medium is called informal communication.
Following are barriers to the effective management in Thomas Cook Company:
◦ Physical barriers

◦ Attitudes
◦ Language spoken
◦ Physiological barriers
◦ Cultural noise
◦ No common experience.
1.4 Organisational structure and cultures
Organisation structure has been designed in a manner to achieve goals and aims of
company in an efficient manner. It has been designed according to business of an organisation.
There are 3 types of organisational structure:
 Functional
 Divisional
 Matrix.
Thomas cook has been structured in a divisional structure. It has been structured to operate
in a wide geographic area as its having its network in different parts of the world. The board is
consists of the CEO, chairman and 6 directors. CEO has governed various authorities to the
managers according to the area and divisions (Jorgensen, 2012).
There are three types of change: Demographic change- Company has changed demographically, which includes change of
team involving young talents. There should be proper coordination between young and
old employees of the company. Economic change- economic change includes factors which have a great impact on
business. It includes factors like recession, boom etc. in period of recession many
employees of company went unemployed. Unlike, in boom period, company offers
various additional incentives to its employees.
 Legislative change- legislative change includes those changes which includes change in
the management team of company.
Change is very necessary in any organisation. It increases an organisation is working
every time in same manner and process it will never be successful in long term period, change is
a constant thing.

Organizational culture can be determined as a system in which they share beliefs, values
and assumptions that are helpful enough to govern the firm. There are different type of culture
and they are as follows:
Power culture: This is a type of culture in which central authority will be provided to a person
that he/she will be make sure that all other workers are performing their roles effectively and
efficiently.
Task culture: As per this culture, groups are made and they are provided with tasks that has to be
complete within speculated time period.
Among these cultures, Thomas Cook follows task culture and this is helpful enough to
make sure that their worker is being completed effectively and that also with high quality.
Moreover, there are different ways with the help of which changes are managed. In this context,
changes are managed by Thomas Cook. For example, when technology is changes, then they
make sure that workers are provided with proper training so that they will be able to make sure
that the technology and adequate services are delivered.

TASK 2

 Management skills – For me to be effective, they must have good skills. These skills
will ensure that they can effectively direct, guide, and delegate. I need to manage
employees’ work like planning, organizing directing and controlling. So it is necessary
that to have these skills to manage the work in an appropriate manner so the work should
not hamper and manager can manage the work smoothly.
 Leadership skills- It will help us in making decision for the organisation. Leadership
skills are good for manager.
 Practical/technical skills- These skills require to manage the problems. If I have
knowledge about practical problems of employee than I can solve their problem in the
most efficient manner.

 Personal skills- These skills are always helpful for organisation. As a manger of hotel I
should have communicational skills that show the professional level of organisation. I
need to be helpful for the consumers and employees and have to interact with them
politely as these skills will help a lot to sustain in working environment.
 Organising and planning skills- Mangers have the responsibility to manage everything
in organisation. Planning has to be made regarding events in hotel that has to be perfect
planning
 Cognitive and creative skills- Cognitive skills are the core skills of brain that think,
read, learn, remember, reason, and pay attention. Manager of organisation has to be
creative so that he can perform his task in a creative manner and solve problem.

Strengths –
 Accept the challenge- I am always ready for challenges in work place. Sometime i need
to face challenges from employee side. Challenges need to be taken by the manager of
the company. Manager use to accept challenge and make decision as per that.
 Environment friendly- manager should adopt the changes as per requirement of the
market.
Weakness-
 Time management- This skill is needed to work in the hotel. I think I need to more focus
on time management which will help me managing work on time.



 Objective – Manager need to follow as per the organisation objective and also divide the
work as per the objective of the organisation. If manager will learn management skills
which will help organisation to achieve the objective.

TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
As per the Jamie’s Oliver restaurant they motivate their employees with they make some
polices so the employee work hard to fulfil his own needs and that also fulfilled the
organisational goals. Leadership can be determined as a process that makes sure that workers are
guided and directed so that they achieve their goals and objectives.
Advantages of Leadership:
 Enable the to make workers perform with their full efficiency.
 Identifies that issues that are faced by them and accordingly steps are taken through
which they overcome them.
Disadvantages of Leadership:
 All employees do not accept the ways that are used by leaders.
 If leaders are effective, then it affects the growth.
Motivational theory can be defined as process that enables the management to raise
willingness and interest. There are different type of motivational theories like Maslow's
hierarchy of need, Theory X and Theory Y, etc.
Among these theories, Jamie’s Oliver restaurant can make use of Maslow's hierarchy of
need as it covers all the essential areas with the help of which workers can be motivated.
However, disadvantages is that to apply this theory it is essential for management to narrow
down the population of employees.
Organisational goal is not achieved by single person that has to be done by the team. Each
member in the organisation has their own skills to perform the tasks and fulfil the demand of the
company (Kotler, 2011). Below given are the different ways through which they get to motivate
and lead towards achievement of goals and objectives:
Communicating: It is important for the members and mangers to maintain the relation
between them. Communication has to be strong between the manger and employees, it will also
help to sort the problems which employees face. Communication channel needs to be perfect for
Jamie’s Oliver restaurant because sometime that leads to misunderstanding between the
employees which is not good for the business environment.

Team building: it is very much important to fulfil the require objective. As per the team
building if everyone knows that what they are working for that they start making their own
strategies. So each member of should be as per the require skills in the team. It is the duty of
manger to make the efficient to achieve the goal of Jamie’s Oliver restaurant. As building is
important team development is also very important there are certain stage to for development-
 Forming- as per this stage in this every leaders are different in nature so when they start
working they get to know about the nature and how to behave with them.
 Storming- As per this where people start push against the boundaries of forming stage.
Storming often starts where there is a conflict between team members' natural working
styles.
 Norming- This is when people start to resolve their differences, appreciate colleagues'
strengths, and respect authority as a leader (Le Roux, 2016). Performing- When a team reaches at performing stage where members need to perform
without friction to achieve the goal.
Group dynamics: They are the processes that occur between group members. These
dynamics are affected by each member's internal thoughts and feelings, their expressed thoughts
and feelings, their non-verbal communication, and the relationship between group members.
Group dynamics helps you understand how each person's actions make sense in the context of
the group.
Significance of goal: When a manger Jamie’s Oliver restaurant are not clear about the goal
than he cannot see clear enough about the goal. It is going to be difficult to achieve the goal. To
achieve it that has to be written down and make the strategies accordingly (Pegram, et.al, 2014).
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements.
As per the findings, it has been identified that are different of issues that are faced within Jamie’s
Oliver restaurant. Among which one of the issue is customer service. In order to over this issue,
below given are the steps that should be followed by Jamie’s Oliver restaurant:
Understanding issues: There are different set of issues that are faced by customers. It is
important for management to understand the issues that are faced. Accordingly, they should be
provided with services.

Training to workers: There are cases in which workers do not understand the part of roles
and responsibilities that has to be played by them. In this context, employees should be provided
with training, this will be helpful enough to deliver adequate services to customers. This way
customer services at Jamie’s Oliver restaurant will be improved.
Further, there are different type of decision that are made by the organization among
which Jamie’s Oliver restaurant make use of administrative decision making. As per the decision
making firm get to come up with most suitable outcome for the issue.
Manager role is very vital in making decision of the organisation to meet the business
objectives.
Customers’ service – Consumers’ satisfaction is key of successful business. Product and
service has to be develop as per the consumers demand that give show the good sale in the
market. As per Thomas cook introduce some packages which are good for the costumer they are
in their budget it causes that value of the company and help to meet the organisational goal.
Manager of the company have responsibility to make the plans that will help to achieve the
organisational goals and take appropriate decision which will help organisation to fulfil the goals
(Marion, et.al, 2014).
Problem solving- Manager needs to solve the problem efficiently which will help for the
development in this competitive market. Manager is the authority in the organization he solve the
problem which are faced by the employees an also he solve the problem which company is faced
by the outer environment. For the good business environment manager need to develop the
relationship between the subordinates and with the stakeholders as well so company will not face
any issue has to maintain the relations. Relationship show the value of the company so that has to
be good and if that is not good it will show in the productivity of the company and affect the
goodwill of Jamie’s Oliver restaurant.
For the good business manager need to perform his role very efficiently when a manger is
developing in the organist ion he has to apply certain the theories and models which he study in
the books to make the effective environment of the business and to achieve the target of the
company (Mohammadjafari, et.al., 2012).

TASK 4
4.1 Explain how own managerial and personal skills will support career development
I will develop my skills to get the more and better career opportunities. I will dev lop my
skills which will help organisation to achieve the career objective. An individual’s own
interpersonal skills will not only lead to self-evaluation but also leads to judgement of further
steps required in excelling within work environment.
In this context specific research is done to provide details regarding various personal skills
which can help an individual to excel in tourism industry:
 Communicational skills- Employees in tourism industry require good communicational
skills so that manger can talk to consumers and understand their needs easily. In this
industry, if manager knows different languages, that will also help him in the
communication. These skills will help in developing manger to get the chance of
increment and get new better opportunities (O'Brien, et.al., 2013)
 Personal skills- To make the place in this industry manger has to be polite with every
one and must have some personal skills. Developing manager who just starts learning the
business environment. Mangers need to take the responsibility of work and also there
employees in the organisation. He/she should be flexible in nature so he can adopt the
changes easily that will help him for his future career. Sometime suddenly changes comes
in the market he should be flexible and he is the one who motivate other employee to
adopt these changes without affecting of productivity (Moore, Persaud, and Torchia,
2011). Personal skills give unique identity to individual so learn that from the
environment to perform more efficiently in this business industry.
 Aspirations- Manger should always have aspiration of other it will help him to develop
as per his aspirations and get the new good opportunist in the industry. For his career
development manager always need to see the opportunist in the same market and always
develop his skills are per the requirement of the market.
4.2 Review career and personal development needs, current performance and future needs to
produce development plan
Development is always needed for the organisation and also for manger. Both needs to be
developed as per the requirement of the market. Manger needs to update himself to compete in
the same industry, he needs to make the plan to develop the organisation as well. Managers have

to analyse their own and improve their capabilities for the organisation. For the better opportunist
manger always needed to develop to compete in the market. His/her skill-set needs to be
developed with the time so that he/she can meet better opportunity for his career.
Here, the career development plan for me as a developing manager is constructed (Naqvi, 2012).
Career and personal plans
Goals Specific
knowledge,
skills
achieved
I will develop
to achieve the
goal
What
resources do I
need for
development
How much
time it will
take to
develop?
Success
criteria-how
will I know I
will be
successful?
Communicati
on and
language
skills
development
It requires
proper
knowledge of
language and
the confidence
level.
More and
more practice
will help to
develop this
skills and it
always helps
for career
development.
Expert people
who have
sufficient
knowledge of
language can
teach that.
It will take 2
months to
learn it.
Conversation
with
consumers
and if I will
get the good
opportunity in
that sector
then it will be
success
Problem
solving skills
Negotiations
and effective
communicatio
ns
It will be
developed by
practical
situation in the
industry.
These learning
can be done in
the work place
where other
co-worker
create these
situation to
develop my
skills
It will take as 2
months to
learn the
problem
solving skills.
If I easily
solve the
conflict in the
current
working
conditions.
Team work Management
theories
Learn about
the different
There are
several books
It will take 1
months to lea
When my
achieves the

theories of
management
which are
always require
for work.
which will
help to
develop the
management
skills
ran the basic of
these theory
targeted goals
in a particular
time period.
Flexibility To adopt the
changes. To be
the good
competitor in
the market.
Theoretical
books and also
get updated
about the same
industry
market.
Books and
learn from the
other
company's
mistake
It will take 1
months to
make the
routine know
about the
market.
When I will
make change
in company
that will help
to achieve the
targeted goal.
Conclusion
It can be concluded from the above project that developing manager learn so much of
management style and which he apply for the management of the organisation. This project
analysis that various management style can be adopted for the managing of the employee in
achievement of the business goals and further the reviewed the communication system of
Thomas cook company. As per this manger play an important role in the organisation he will
help to achieve goal of it. Developing manager need to develop himself as per the requirement
company and also to get the better opportunities in his own career. As per this project manager
has to be flexible so that he accept all the changes so that will be good for company.

Reference
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