Understanding Quality Management

Running head: UNDERSTANDING QUALITY MANAGEMENT
Understanding Quality Management
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1UNDERSTANDING QUALITY MANAGEMENT
Executive summary
In the following study various aims of analyzing quality management for information technology are
discussed. Next, the topic is demonstrated with its underpinning significances. After that, the
available software is listed and explained. Then, the selected software is assessed by reviewing the
tools. Further, the set criteria and determination of the analysis is done. Besides, the setup of an
evaluation matrix is discussed with justifying the weighing criteria for all the software. At last, the
outcomes are demonstrated by assessing the problems and pitfalls.

2UNDERSTANDING QUALITY MANAGEMENT
Table of Contents
1. Introduction:......................................................................................................................................3
2. Aims of the Investigation:................................................................................................................3
3. Introduction to the present topic:.......................................................................................................4
4. Significance of the investigation:......................................................................................................4
5. Listing and describing of three software available:...........................................................................4
6. Software selection for evaluation:.....................................................................................................5
7. Critical review of the software:.........................................................................................................6
8. Identify and set Criteria for Evaluation:............................................................................................7
9. Discussion on Weighting for each criterion:.....................................................................................7
10. Set up Evaluation Matrix:................................................................................................................8
11. Justification of weighting criteria for each software:......................................................................8
12. Discussion on the results:................................................................................................................9
13. Discussion of Problems and Pitfalls:...............................................................................................9
14. Recommendation:............................................................................................................................9
15. Conclusion:....................................................................................................................................10
16. References:....................................................................................................................................11
17. Appendix:......................................................................................................................................13
17.1. Appendix 1:............................................................................................................................13
17.2. Appendix 2:............................................................................................................................14
17.3. Appendix 3:............................................................................................................................15
17.4. Appendix 4:............................................................................................................................16

3UNDERSTANDING QUALITY MANAGEMENT
1. Introduction:
Project Management and modern quality management are complementary. It is seen that both
of them has been emphasizing on the satisfaction of customers. This has also included the
underpinning belief that quality can lead to the satisfaction of customers. In the following report the
quality management at IT project management sector is evaluated.
Here, the aims of the investigation are demonstrated. Then the topic is introduced. After that
its significance is analyzed. Later the available software is described and listed. Next, the software
selected for evaluation is discussed and some of the software is reviewed. After that the set criteria
and identification of the assessment are demonstrated. After than an evaluation matrix is set up with
the justification of the weighting criteria of every software. Lastly, the results are discussed along
with a discussion on the pitfalls and problems.
2. Aims of the investigation:
In the current project, different kinds of efficient software related to managing quality are
estimated to be analysed. Here, this has been specifically for the area of information technology.
Hence, the aims of the project include the following.
 To understand how the software available is supporting the process of the project regarding
the managing of quality at IT.
 To evaluate the manners in which the software has been useful for knowing the perquisites of
quality.
 To investigate the manner in which the software has been useful for the commitments
towards quality.