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Understanding of Roles & Responsibilities Regarding Various Work Roles

Added on - 14 Feb 2020

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COMMUNICATIONSTRATEGIES
TABLE OF CONTENTS1. Legal & ethical obligations within workplace-communication...................................................12. Complaint handling process in community service organizations..............................................13. PEST analysis for community service organizations...................................................................24. Aims of inter-agency collaboration.............................................................................................35. Differentiating between strategic and business plan....................................................................46. Factors to be considered when choosing between traditional and digital media.........................47. Evaluation of communication strategies by Community Service Organizations........................58. Consumer Participation in service-delivery.................................................................................69. Barriers towards client participation in service-program............................................................610. Securing financial resources......................................................................................................711. SWOT Analysis of CVS, UK online communication strategy..................................................712. Scenario......................................................................................................................................8a. Strategy to be used:-................................................................................................................8b. Online the involved process....................................................................................................8c. Job description.........................................................................................................................8REFERENCES................................................................................................................................9
1. LEGAL & ETHICAL OBLIGATIONS WITHIN WORKPLACE-COMMUNICATIONA better understanding of roles & responsibilities regarding various work-roles is neededto effectively maintain and monitor the work-related practices (Treweek and et.al., 2013). Withlimited funding as well as resources, community service-workers have to carry on their work.Also, this should assist them in meeting the diversified and complex requirements as well.The members of senior staff need to give their workers appropriate examples fordevelopment of skills in addition to advancement of knowledge. The workers should tryobserving their higher staff, seek out the required clarification in case of doubt. Performance-review conduction, etc.Community service-workers must fulfil their legal obligations as well as responsibilities.In order to do so, they need to be thorough with impacts imposed by legislation. In addition,basic-level understanding of Australia's legal system has to be there.Key-concepts within Australia's legal-system:-Laws bound the Australian Government. Its legal system's principles of justice, equality& fairness ensure that workers are all treated equally and necessary justice is assured as well.These have ensured that rights and interests of people are being protected by fair decision-making. The 'statue of law', subordinate legislations as well as judge made law are the basis ofthe law system followed in Australia (Maintaining legal and ethical work practices,2017). Also,workers need to stay abide by civil & criminal laws. The formulation of these laws are done byCommonwealth-government, local-government, state & territory governments.Besides the legal obligations, workers should also be encouraged to meet their duty-of-care obligations as well. In context with this community workers need to maintain the ethicalstandards. Code of ethics provides the necessary standards of conduct that professionals need tofollow in their organization along with workers as well. However, ethical codes only provideguidelines for making ethical-decisions to meet the obligations of duty of care. The behaviouralcodes include following: showcasing respect towards other co-workers, interest-conflictavoidance and duty being performed in an integrated manner to deal with various membersfairly.1
2. COMPLAINT HANDLING PROCESS IN COMMUNITY SERVICEORGANIZATIONSAn effective handling system for complaints usually takes in consideration three mainsteps as discussed below:-Step 1: To enable the complaintsPeople should be enabled to make complaints and proper arrangements should be made forthe same. The management supports these complaints which are customer-focused (Effectivehandling of complaints made to your organisation - An Overview, 2017).Step 2: To respond towards the complaintsThe complaint received is responded in a prompt and objective-wise handled. Also, fairdecisions is taken to respond to them thereby maintaining confidentiality. However, upholding ofcomplaints causes to provide remedy for reviewing.Step 3: To account and learnIn order for stimulating the requirements of organizations, clear-accountabilities are availableto handle complaint.Examples:-1.Providing of complaint-brochures to consumers will assist the organization to meet outthe requirements of service given to them.2.The visitors of Official-Community should provide necessary help for resolving theconcerns of customers.3.Staff members could provide assistance by finding an advocate or interpreter for handlinga complaint.A certain level of confidentiality should be maintained regarding the complaints. Also,the complaints should be reviewed on a regular basis for any sort of required rectifications. Inaddition the system of complaint-handling should have an inclusion of time-frame,communication-requirement, reporting-requirement and outcomes as well.3. PEST ANALYSIS FOR COMMUNITY SERVICE ORGANIZATIONSPoliticalEconomic2
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