Training and Development Methods

This assignment focuses on examining various methods utilized in training and development within organizations. It delves into diverse approaches to employee learning and growth, highlighting their respective advantages and potential drawbacks. The assignment encourages critical analysis of the effectiveness and suitability of different methods in achieving organizational objectives.

Understanding Specific Needs In
HSC
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TABLE OF CONTENTS
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 Concept of health, disability illness and behaviour in relation to user of health and social care
services.............................................................................................................................................3
1.2 Perception of specific needs have changed over time...............................................................4
1.3 Impact of legislation, social policy, society and culture on ways that service are made available
for individual with specific needs....................................................................................................4
TASK 2.................................................................................................................................................5
2.1 Care needs of individual with specific needs............................................................................5
2.2 Current system for supporting individual with specific needs..................................................5
2.3 Service available in chosen locality for individuals with specific needs...................................6
TASK 3.................................................................................................................................................7
3.1 Approaches and interventions to support individuals with specific needs................................7
3.2 Effectiveness of intervention strategies for individual with specific needs...............................7
3.3 Potential impact of emerging developments on support for individuals with specific needs...8
TASK 4.................................................................................................................................................8
4.1 Different concepts of challenging behaviour.............................................................................8
4.2 Potential impact of challenging behaviour on health and social care organizations ................9
4.3 Strategies for working with challenging behaviours associated with specific needs ..............9
CONCLUSION....................................................................................................................................9
REFERENCES...................................................................................................................................11
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INTRODUCTION
Understanding specific needs is considered as one of critical aspect in order to understand the
key needs of social group. With an assistance of understanding specific needs study the students can
easily gather information about different perception that belongs to public and health and social care
aspects (Birse, 2001). It provides learning about diverse factors such as health, illness, disability and
perception of people towards health and social care services.
In this report, learning will focus on diverse case studies which can provides enhanced level of
information regarding understanding specific needs concept. With an assistance of this learning,
readers can easily understand the perception of people towards health, disability, illness and behaviour.
It will also have spot light on service system which can accomplish specific needs in HSC aspects. It
will also focus on diverse techniques and strategies which can render a great support to understanding
of individual needs. Furthermore, it will also provide information about factors, challenges and
strategies that can be consider in order to overcome conflicts.
TASK 1
1.1 Concept of health, disability illness and behaviour in relation to user of health and social care
services
Concept is considered as a classification of diverse factors which can improve the work
conditions within health and social care sector. In order aspect, it can also be said that concept is
combination of different models which relates with the health and social care services (Geels, 2004).
According to conversation and meeting with Mr. Jack, it can be stated that there are various problems
that health care user faces in context of health, illness, disability and behaviour. The holistic care is
consider as system that include broad scare mainly focuses on meeting their emotional, physical,
economical and spiritual requirement of patients in response with their illness.
 Health: The concept of health can be defined as a physical circumstances that person faces
while using services of health and social care sector. These conditions can relates to diverse
factors such as mental, social and physical aspects (Goodson, 2010). It can be analyzed that
health is also considered as human body efficiency while taking participation in daily lifestyle
activities. As per the case scenario, the heath of Mr. Jack is under control with in taking proper
medication.
 Disability: It is mostly defined as a limitation of human body which impacts day to day actions
of life as well as it also significantly impact the physical and mental health of the patients. It is
also refereed as physical stipulation which limit person or individual to not participate in daily
life events (Kirsten, 2008). It also limit person in gathering of information regarding diverse
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aspects. In this condition person can not perform daily life activities due to physical or mental
disability. According to the case scenario with the proper medication provided by SHARK team
will avoid the situation of disability among the patients that results in performing civil activities
within the community.
 Illness: It is referred as definite disorders which have great level of influence on the physical
strength of individual for temporary period of time. It has been analysed that in these
circumstances the person have more dependency on others to perform daily life activities.
According to the case scenario, with the improper medication Mr. Jack sickness will get
enhanced and thus they have to be dependent on the others to perform the activities.
 Behavioural issue: It is all about transformation in attitude of individual. Due to behavioural
changes sometime person can face serious mental illness such as depression, etc (MacDonald,
2013). It has been analysed that it enhances the sadness and negative aspects within mental
perception of person which may also increase aggressiveness towards others. As per the case
scenario, the care provided by the SHARP team will results in avoiding change within the
behavioural aspect of the individual.
Therefore, the holistic concept also include analysing the two model that is social model and medical
model. Under the social model disability is consider as key issue within the society that need to be
overcome. As, it restricts the life of disabled patients. On the other hand, medical model ensure that
individual is disabled due to their temporary or permanent impairment. Further, these impairment in
the patients must be fixed by ensuring proper medication and treatment. As per the case scenario,
SHARK team has provided proper medication to Mr. Jack that support them in controlling their blood
level.
1.2 Perception of specific needs have changed over time
As per the structured study, it can be said that people those have some disorders also expect that
health and social care workers will have efforts to meet their specific needs. In this support, it can be
said that individual that have disability also have different perception in context of age, disability
degree and other problems which can influence their daily life activities (Lane, 2006). It has been
spotted that in traditional period the health care organizations key motive was to meet patients specific
needs by providing better care as issues regarding physical and mental illness was increasing. But now
a day’s health care services quality has affected due to overcrowded aspect. In other aspect,
advancement in crowd also influencing health care standards in negative manner (Polit, 2007). It is
also one of reason that industry is facing diverse issues and new health care firms are not having much
success in current market.
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It is also one of reason that professional staff are getting more attracted towards specialist work
associations in order to improve skills which can provide better treatment to people with specific needs
and disability individuals. It facilitates health care specialist to provide better treatment and improve
effectiveness of care in order to meet the specific needs of people (Marriner, 2005). Moreover, the
improved level of care also encourage people with specific needs to take active participation in various
social activities. It also promotes the equality rights within health care sector. Other than this, the
perception of specific needs people also changes with time as health and social care organizations
standards are facing various transformation in order to meet the needs of people.
The perception of society changes with the change in certain time period. Moreover, the
perception towards disabilities varies from community to community. In the historical era the societal
perception of individual towards the disable patients was assertive as the individual also have their
religious belief and values that perceive disabled patients as punishment for their misdeeds.
Furthermore, in the historical era there was significant impact of religious practices and values on the
individual with disability. In addition to this, during Christian era the perception of society was totally
different as they indicate that people with mental disability or menial disorder are possessed by evil
spirit. On the other hand, after the first world war the perception of society and community changes
with the time period that is it result in building new perception towards the disabled patients. In the
contemporary scenario, society and community perceive disabled people in the positive manner. They
focus on treating the disabled patients in the proper manner by modifying or changing the individual
attitude towards the disability.
1.3 Impact of legislation, social policy, society and culture on ways that service are made available for
individual with specific needs
It has been spotted that there are various legislation which can influence the work culture of
health and social care sector such as Health Act 1999, Care Trust, Children Act, Personal Health
Budget. It is essential for health care firms to consider all acts in proper way to avoid diverse conflicts
in context of legal aspects. In support of Health Act, it provides better protection to health care aspects
and creating integrated culture for service provider as well as users. It can enhance the healthy work
environment and amend care services (Anderson, 2010). Children Act is introduced to protect children
and adults from diverse issues and unwanted actions such as child labour, etc. Moreover, personal
health budget is governance arrangement in which poor people can take monetary benefits in order to
attain better health care services. It also increases the morale of poor people and attract them towards
health services.
Government of UK is continuously having effort to ensure that the working condition standards
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are as per diverse legislations in order to amend health and social care opportunities. In this support,
the social policies and cultural arrangements are also improved by governance as it can also influence
the perception of people with specific needs (Glanz, 2002). Human behaviour depends on social
aspects so it is also necessary to improve social standards. Improved level of social assistance can
reduce disappointment and negative changes in behaviour. Depression level can also be reduce in order
to improve effectiveness and health conditions of people. It is necessary to ensure that individual is not
facing any kind of discrimination in services and social needs (Marriner, 2005).
1. Care Standard Act (CSA)- This legislation framed by the UK government that basically
focuses on providing national care standards for different care institutions that is care home,
residential homes, hospitals etc. on the other hand, the key purpose of this legislation is to
impose the laws that focuses on inspection of different care institutions. The impact of
implementing CSA is that it support the care institution in maintaining the care standards while
rendering services to different need patients.
2. Mental Health Act- Another act is mental health act that mainly focuses on the laws and
regulation related with mentally disorder patients so that they may get adequate services within
the health care setting. Furthermore, the act also cover treatment and care services of the
mentally challenged individual.
3. Data Protection Act- Another legislation that impact the health care policy as well as culture
include data protection act. Under this act SHARP team is liable to protect the personal
information related with the patients. As per the case scenario, while serving the special needs
of Mr. Jack this act will support the team in maintaining confidentiality and privacy of patients.
TASK 2
2.1 Care needs of individual with specific needs
As per the given case, it can be said that the Mrs Murky is facing behavioural changes issues
due to communication difficulties. It also lead her to some miscommunication activities and list under
the category of helpless person with specific needs. It is one of reason that she is facing number of
issues in context of behavioural changes such as self harming, anger, temper, etc. It has also been
spotted in the case study that the miscommunication factor occurs due to differences in language and
diverse changes in physical condition of Mrs Murky (Potter, 2006). Thus, it has been analysed that it is
essential for health care firm to understand the key reason of behaviour changes. In order to overcome
the issue nursing staff must encourage her to deal with issues and improve environmental and social
aspects. In order to overcome the issue the GP and other members can focus on training session so that
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she can learn common language and have better verbal conversation with others. It will allow her to
share her specific needs and make her feel more comfortable (Geels, 2004). further, the care needs of
Mrs. Murky also include providing them necessary or required hearing aid so that they can easily meet
the requirement.
Therefore, in order to meet the needs of Mrs. Murky it is essential for the care worker of
Respite Nursing Home to focus on assessing the Maslow need hierarchy theory that basically focuses
on five key needs that need to be accomplish so that Mrs. Murky can easily accomplish the self
actualization need. The first need in the Maslow hierarchy include physiological need that is meeting
the basic necessity that is bed. Second need of Mrs. Murky include enabling proper safety and security
so that they may not get injured within the nursing home. Third need that must be fulfilled by the
nursing home include social need. This need would be accomplished of any some other individual
visits to see her and speak Polish. After that fourth need in the hierarchy include attaining self esteem
and the last need is self actualization need that is being achieved if Mrs. Murky has gained the required
treatment and services that results in recovering her from the injury.
Other than this, regular communication regarding health conditions and medical routine will
also enhance her motivation level. To enhance transparency in treatment process, continuous
conversation among members is also necessary as it will also develop effectiveness within treatment.
Thus, to meet the need of Mrs. Murky it is essential for the nursing home to focus on various
necessity of the individual with specific needs that is language interpreter. As per the case scenario,
Mrs. Murky mainly speaks Polish and she is not effective in speaking fluent English therefore, it is
essential for nursing home to provide language interpreter to communicate with the patients. On the
other hand, nursing home also focuses on enabling multidisciplinary team care to assist Mrs. Murky in
recovering at the faster pace as is is temporary deaf and also registered blind.
2.2 Current system for supporting individual with specific needs
In order to have better promotion of health care services the government of UK has established
diverse health strategies and models. It is essential for respite care homes to focus on these standards
and models as it will assist in providing better treatment to Mrs. Murky and overcome health issues.
Classification of strategies can be as community engagement and health promotion strategic
framework. In community engagement the health care firm can have engagement with local
communities and consult them about health care needs of Mrs. Murky (Goodson, 2010). Its all about
creating trust between local community and service user in order to improve health care treatment
process. It is also necessary for professionals to have efforts in collective manner with social
community and voluntary organizations as it builds better trust and enhance treatment effectiveness.
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Moreover, health promotion strategic framework model is well structured policy which plays
significant role in health promotion. It encourages the morale of patient in order to improve
involvement with social community as it can also enhance the health conditions of service user
(Lane,2006). In this model, health care firm can focus on diverse approaches which can overcome
language issues and boost the morale of Mrs. Murky to improve health conditions. It is also necessary
to make sure that health care practice influences perception of Mrs. Murky in positive manner.
Different languages and signs can also be used to meet the specific needs of Mrs. Murky.
In addition to this, there are some other systems that can be used by nursing home for
supporting the individuals with specific needs that is enabling SENDA within the nursing home. The
Special Educational Needs and Disability Act 2001 protect the legal rights of disabled patients and
individual. Further the act also ensure that student with disabilities may not be discriminated in terms
of providing training and education for the student. Furthermore, the residential nursing home must
also focus on implementing technological supporting system that is different technological aid within
the nursing home so that they can meet specific requirement and need of Mrs. Murky that is she is
temporary deaf therefore, with providing hearing aid she can listen to the information that is provided
by their care worker within the nursing home.
2.3 Service available in chosen locality for individuals with specific needs
It has been spotted that the health care services are facing issues due to discriminated situation
in north London. In the support of this, it can be stated that the individuals are facing problems in
context of social economic aspects, mental conditions and other serious issues. Moreover, due to
variations in language and other discrimination issues the mental perception of adults is impacted
which have direct influence on health condition of individual (Cline, 2001). Other than this, improper
information about diverse health issues and differences in social aspects also influencing socio
economic status in negative manner which also impacts effectiveness of services. In this respect, it is
necessary for professionals to have proper knowledge about issue and rapid changes in health care
services.
In support of above statement, professionals can assist health care firm in solving diverse
issues and improving experience of service users by accomplishing specific needs. GP (general
practitioners) plays key role in health care services and they have accountability to provide better care
to patients. GP are the person who have direct interaction with patient while providing health care
services so they can easily identify the needs of service user (Glanz, 2008). Moreover, primary care
trust have accountability to render primary service so that better health care assistance can be provided
to service users. Professionals must reduce the inequality factor by using community engagement
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model. Other than this, NHS and Health care firms also provide assistance to ensure about health
conditions and professionals must have information about treatment and other process (Noar, 2007).
TASK 3
3.1 Approaches and interventions to support individuals with specific needs
There are various approaches which can be adopted by health care firms in order to meet
specific needs of Mrs. Murky such as, self assistance, support, information based practice, therapy and
autonomy and empowerment. In respect of self assistance, the health care professionals can encourage
Mrs. Murky so that health conditions can be improved. Secondly, advocacy means health care firm can
focus on methods that can provide assistance in various transformation such as policies, attitudes,
behaviour, etc (Goodson, 2010). It is essential to cut down discrimination activities against disable
persons. Evidence based practice is all about approach which indicates the effectiveness of treatment
process by various positive outcomes. It will assist health care sector to meet various responsibilities
towards social needs. Moreover, the health care professionals can also focus on diverse medication
techniques and therapies in order to enhance health circumstances.
There are number of other factors that can enhance the health conditions of Mrs. Murky. In this
respect, the physical assistance can also be provided by improved level of focus on exercise and
therapies for eye and ear movements (Sharma, 2011). It will also assist Mrs. Murky to improve health
conditions and physical status. It is also beneficial for improvement in motivation level so that she can
have better participation in daily life activities. Moreover, psychological interventions is also essential
to amend behaviour and mental condition of Mrs. Murky. It will also enhance the positivity in human
attitude and facilitate in reducing depression level (Glendenning, 2008).
In addition to this, another approaches and technological intervention that must be used by
Residential nursing home include enabling electronic devises within the HSC setting so that patients
can easily communicate and transmit the required information to their care worker or doctor. In
addition to this, with the technological interventions within the nursing home that is installing cameras
in the premises will support them in observing and monitoring the activities and practices of their
patients so that they may avoid the situation of risks and harm in the nursing home.
3.2 Effectiveness of intervention strategies for individual with specific needs
In the support of this, it can be said that the intervention strategies plays a vital role in
improving health condition of Mrs. Murky. With an assistance of physical intervention the health care
firms can easily improve physical strength of patient. In other aspect, it can be said that it is beneficial
for physical improvement and it will assist Mrs. Murky to overcome hearing issues. It is also referred
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as a combined therapy which can enhance physical conditions of patients (NHS, 2014). It is also
necessary for health care professionals to ensure that all therapies are taken into account as per
consideration of provision. It is beneficial for Mrs. Murky as it facilitate in re-establishing various
functions which can balance physical status and improve morale to move back in her normal life.
The above intervention strategies has positively benefited in meeting the needs and requirement
of Mrs. Murky that is she is deaf and blind therefore intervening technological system will support the
patients in overcoming their impairment and disability. In the other aspect, it can be said that the
physical intervention, psychological intervention both are significant section and it helps in enhancing
the morale of Mrs. Murky. Physical and mental presence can be improved by making her feel valued. It
also plays key role in building positive attitude so that behavioural conditions of patient can also be
improved in effective way. It will also reduce the negative aspects within individual life such as
depression, suicidal tendency, etc.
3.3 Potential impact of emerging developments on support for individuals with specific needs
It has been identified that the transformation in time has provided number of developments
within health and social care industry. In the support of this, it can be said that there are number of
advancements are taking place in health care in context of medial as well as technology (Sharma,
2011). Government authorities are also bringing changes in policies to amend the perception of people
towards sector. Moreover, there are number of tensions that can be taken placed in health and social
care sector.
 Right versus protection of other and self.
 Remedial therapy versus alleviation of needs.
 Preferences and choices.
 Policies and service dilemmas.
For instance, the health care organization has introduced green document with a motive to
amend the social welfare and effective promotion of healthy food habits. It will provide information
about meals which has been provided to patients. It will overcome various issues and cut down the risk
factor in order to enhance health condition (Goodson, 2010). Health care firm can also take assistance
of diverse supportive organizations which can improve work environment and overcome issues. It is
beneficial for improvement in behaviour condition of Mrs. Murky and advancement in health
condition.
The emerging developments for supporting Mrs. Murky that is enabling technological and
medical advances will benefit them in recovering the patients at the faster rate. With the technological
advancement they can easily meet the requirement of Mrs. Murky that it will provide technological aid
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and equipment for overcoming the deafness and blindness among the individual. Moreover, the
advancement in health and social care services also have positive impact on the skills and knowledge
of service provider which is also beneficial for better career opportunities. It will also bring
improvement in communication system so that professionals can communicate easily with patients. In
other aspect, it can be said that the physical intervention, psychological intervention both are
significant section and it helps in enhancing the morale of Mrs. Murky. Physical and mental presence
can be improved by making her feel valued. It also plays key role in building positive attitude so that
behavioural conditions of patient can also be improved in effective way. It will also reduce the
negative aspects within individual life such as depression, suicidal tendency, etc.
TASK 4
4.1 Different concepts of challenging behaviour
It has been spotted that person can face number of challenges in context of behaviour such as
temper, uncooperative, self harming and display of anger on others. These kinds of circumstances
occurs due to physical impairment, learning disabilities, physical or mental ill health, brain injury, etc.
As per case of Mr. John was considering care home as his home and personal room. The behavioural
aspects has changed and leaded him to anger (Noar, 2007). He was also rude to professionals which is
considered as a challenging behaviour of Mr. John.
In the support of this, behavioural changes has impacted the health condition as it is
unacceptable and abusive. The verbal abuse has impacted the health care firm environment and hurting
others. Due to behavioural changes the Mr. John was focusing on self harming behaviour. Person may
also lead to illegal behaviour with having a destructive behaviour towards care home property (Glanz,
2008). These kinds of negative aspects decreases the effectiveness of care process.
Pre-scientific concept of challenging behaviour indicates authoritarian concept that basically
believes on the traditional norms and regulations. Furthermore, this concept also have control
behaviour ion the patients and other individual at the workplace. Another concept of challenging
behaviour include scientific orientation. Under this concept the individual is regarded as the one that
readily accept the changes in the behaviour. it also ensure high degree of On the other hand, social
constructivism refers to the other individual conceptualization and understanding that support in
challenging behaviour of the patients.
4.2 Potential impact of challenging behaviour on health and social care organizations
Challenging behaviour in health care organizations have great impact on treatment process.
These kinds of negative aspects also influence overall performance of organization. In this, it is also
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possible that health care professional may loss concentration on treatment of patients. In the support of
this, professionals must feel motivated to provide better treatment to person like Mr. John. Negative
impact on human behaviour mostly take place because of improper communication with family, friends
or neighbours (Cline, 2001). One of reason may be issues regarding memory and communication
differences. Personal living habits can also one of reason behind challenging behaviour.
Classification of risk factors can be as increase in stress level. Increased level of stress also
influence human behaviour in negative manner and may lead to extreme depression. Improper
behaviour of care home staff can also affect human behaviour in negative way. Furthermore, there are
potential impact of challenging behaviour on the the different health and social care organization that is
NHS, Health care sector, ambulance and emergency, family care worker as well as staff etc. The
challenging behaviour of Mr. John as he is suffering from dementia will impact different organization
that NHS. It will results in impacting their activities, practices and services that are related with
attending the dementia patients. On the other hand, potential impact of challenging behaviour also
affect John family as it will results in increasing their stress level that results in attaining the higher
level of depressions.
4.3 Strategies for working with challenging behaviours associated with specific needs
In order to deal with challenging behaviour, it is necessary for health care firm to focus on
legislation, policies, code of practices, etc. With an improved focus on code of practice the health care
firm can easily meet responsibilities towards employees as well as patients. It will encourage
professionals to deal with diverse issues. It is also beneficial for better understanding about various
roles and responsibilities that are associated with health care practice. Training can also be provided to
employees so that they can deal with different conditions (Lane, 2006). It will assist employees to
ensure about human behaviour of patient and protect them from any harm. It is also beneficial for
creating better trust among users and management. Other than this, care homes can also have
partnerships with other behaviour consultants that will help in controlling of abusive behaviour. With
an assistance of consultants number of health care standards can be set out to improve health
conditions.
Furthermore, there are certain strategies for working with challenging behaviour that are
associated with specific needs include focusing on effective communication so that they can enable Mr.
John to communicate with different practitioners. With the help of effective communication they can
also understanding about various roles and responsibilities that are associated with health care practice.
Furthermore, with the help of person centred approach also they can work with the challenging
behaviour of the patients associated with the specific needs of patients. With the help of person centred
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approach they can easily empower the patient to select their choice and medication for overcoming the
dementia diseases.
CONCLUSION
As per above study, it can be concluded that understanding specific needs learning is beneficial
for health care professionals as it facilitates in effective identification of patients needs. It has been
identified that improved level of care also encourage people with specific needs to take active
participation in various social activities. With an improved focus on code of practice the health care
firm can easily meet responsibilities towards employees as well as patients. It will encourage
professionals to deal with diverse issues.
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MacDonald, M., 2013. Health promotion and young prisoners: a European perspective. International
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Sharma, M.,2011. Foundations of Mental Health Promotion. Jones & Bartlett Publishers.
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