Understanding the Internal Environment is a Necessary Attribute of a Modern Tourism and Hospitality Manager
Verified
Added on 2022/12/23
|4
|511
|50
AI Summary
This article explores the significance of understanding the internal environment for modern tourism and hospitality managers. It emphasizes the role of managers in creating awareness, enriching customer experiences, and developing strategies for innovation and protection of resources, culture, and demography.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
RunningHead:UNDERSTANDINGTHEINTERNALENVIRONMENTISA NECESSARYATTRIBUTEOFAMODERNTOURISMANDHOSPITALITY MANAGER UNDERSTANDING THE INTERNAL ENVIRONMENT IS A NECESSARY ATTRIBUTE OF A MODERN TOURISM AND HOSPITALITY MANAGER Name of the Student Name of the University Author Note
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
1 UNDERSTANDING THE INTERNAL ENVIRONMENT IS A NECESSARY ATTRIBUTE OF A MODERN TOURISM AND HOSPITALITY MANAGER Part 1: Academic Article: Understanding service experience and its impact on brand image in hospitality sector Journal:International Journal of Hospitality Management Author: P.S. Manhas and E.K. Tukamushaba. Date: 2015 Discussion Topic: “Understanding the internal environment is a necessary attribute of a modern tourism and hospitality manager” Manhas and Tukamushaba(2015) discuss the understanding in the services provided by a brand and its image in the tourism and hospitality sector. In the recent times, the role played by the tourism and hospitality manager is becoming increasingly popular. It is not just restricted to this, but it has also emerged to be a completely new discipline in the modern times for higher studies. It encourages a competitive future in the tourism and hospitality industry with the creation of awareness and enriching customer experiences with the presence of knowledge on the internal environment, its features, merits, demerits and resource availability. This is because a physical infrastructure, facilities and securities depict the prerequisites of encouraging tourism and attracting visitors from abroad to an area (Manhas and Tukamushaba 2015). According to Mahendra and Rathore, this aspect is becoming increasingrelevantinthepracticeofinternationaltourism,inthedynamicsofhotel management. Developing a chain of hotels is also essential in the development of holistic customer services to the tourists from a different cultural and demographic dynamics. Community enhancement and involvement that results from training sessions, investment on the peripheral regions of a community, enhancement in education as well as increase in the
2 UNDERSTANDING THE INTERNAL ENVIRONMENT IS A NECESSARY ATTRIBUTE OF A MODERN TOURISM AND HOSPITALITY MANAGER labor mobility. This would also enable managers of tourism and hospitality to handle situations of crisis, emergencies or environmental effects like climatic changes or disasters with efficiency. Besides these, it also helps to develop strategies that encourage innovation practices and protection of indigenous people, resources, culture and demography that is eroding at a rapid rate.
3 UNDERSTANDING THE INTERNAL ENVIRONMENT IS A NECESSARY ATTRIBUTE OF A MODERN TOURISM AND HOSPITALITY MANAGER References Manhas, P.S. and Tukamushaba, E.K., 2015. Understanding service experience and its impact on brand image in hospitality sector.International Journal of Hospitality Management,45, pp.77-87. Net, H., 2019.Leadership competencies for Hospitality Manager in 21st Century | By Mahendra(Mike)Rathore–HospitalityNet.[online]HospitalityNet.Availableat: https://www.hospitalitynet.org/opinion/4026520.html [Accessed 31 Aug. 2019].