Report on Understanding the NHS Work Environment and its Goals

This report provides a detailed analysis of the work environment within the National Health Service (NHS), focusing on the organization's purpose, goals, values, ethics, and relevant public policies and legislation. It explores the NHS's mission to improve the quality of care, ensure patient safety, and deliver effective healthcare services with compassion, highlighting core values such as respect, dignity, commitment to quality, and compassion. The report also identifies key stakeholders and partners, including the Academy for Health Care Sciences and Academic Health Science Network, and discusses the importance of social identity and the impact of globalization and modernity on the NHS. Furthermore, it examines the influence of the Health and Social Care Act 2012 and the Equality Act 2010, along with various NHS policies related to complaints, social media, and patient participation. The report emphasizes the importance of understanding the work environment to enhance productivity and well-being within the NHS.

Understanding the Work
Environment
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Table of content
Table of Contents
Introduction......................................................................................................................................3
MAIN BODY...................................................................................................................................3
Analysis of discussion of purpose and goals of the organisation. ..............................................3
The values and ethics of the organisation...................................................................................3
Relevant public policies and legislation of the organisation. .....................................................3
Two forms of Social Identity......................................................................................................4
Discussion of the concepts like globalisation, modernity and reflexivity with similar and
contrasting organisations. ...........................................................................................................4
CONCLUSION................................................................................................................................4
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Introduction
Understanding the work organisation is a concept that helps in recognising and
explaining the inter relationship between the work of the organisation, team work as well as role
and purpose of the organisation. It further comprises of identification of the information and
passing on the information to the team. Further, vigilance is developed in order to respond to the
several changes. The work organisation comprises of social as well as organisational structures.
Organisational structure is referred to the concept of defining the relationship between the
several parts of the business. The organisational structure is referred to the identification of the
chain of command that runs through several levels within the organisation. Social organisation is
referred to the network of relationships within a group as well as the way in which they
interconnect. In the social culture of the organisation, the distinctive and stable arrangement of
the several institutions is done that tends to deal with the several forces that change the social
culture and the organisation of the society as well. It can be analysed that every aspect of life of
the business tends to influence the state of well being. It can be considered that wealth is a way
to happiness. Well being of people plays a significant role in the enhancement of the productivity
of the organisation as a whole (Silver, 2019).
NHS is a social organisation that tends to provide funds for the public in aspect of the
health care system in England. It is considered as one of the four national Health Service
Systems in the region of the United Kingdom. It was founded in the year 1948 at England,
United Kingdom. The headquarters of NHS have been established at London, United Kingdom.
The report revolves around the concept of developing an Understanding of Work Environment of
NHS.
MAIN BODY
Analysis of discussion of purpose and goals of the organisation.
The purpose of the National Health Service is to continuously aim towards improvement
in terms of quality care. Further, the purpose of the organisation is to make efforts in order to
create a safe and high quality health care service. The NHS consistently focuses upon the high
quality health care services that are further safe, personal as well as effective in order to respect
the dignity that will be delivered with compassion (Smith, Gilmer and Stockdale, 2019). The
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Mission statement of NHS is “Providing care and services that we and our families would want
to use”. The NHS tends to focus upon this statement in a specific manner.
There are several goals of the NHS as well that have been discussed below.
 The objectives of NHS is to reduce the number of service providers to zero in the special
measures. The special measures stands for the quality that is unacceptable and termed as
leadership failure (Mattioli, Walters and Cannon, 2018).
 Another objective of the NHS is to ensure the operation of the two third of the inspected
providers in aspect of CQC which depicts either good or outstanding level of quality.
 The third objective of NHS is to support the providers during the seven day roll out of the
hospital services that work at NHS England.
 NHS also works upon achievement of the objective of delivering guidance and tools for
several providers in order to make a safe staffing decision.
 Another objective of NHS is to implement the initiatives taken for safety of the patients
in the priority areas.
It is important for an organisation to consider the views of its stakeholders while operating in the
market of the business organisation. The several stakeholders and partners of NHS have been
discussed below.
 Academy for Health Care Sciences- The academy for health care science is the
stakeholder of the organisation that tends to over arch the body for the whole of the
health care Science Profession. The Academy of Health Care Science tends to work along
side the specialist professional societies.
 Academic Health Science Network- The Academic health Science network works upon
presenting a unique opportunity in order to align with the education, clinical research as
well as informatics, innovation and several others. The aim of the stakeholder is to
enhance the health outcomes of the patient as well as population through the translation
of research into the practice and further focuses upon the development and
implementation of the integrated health care services (Marques, 2019).
 National School of Health care Sciences- The School tends to implement the training
programmes conducted by BHS. Also, the school tends to ensure the quality in terms of
training as well as delivery while acting as a stakeholder for the organisation.
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 North West Health care Science Network- The NHS North West Healthcare Science
Network is considered as a professional network that was established in the year 2004 in
order to support, promote as well as develop and represent the work force of Health care
Science which comprises of 7000 scientists in the region of North West in the field of
Health care (Maloni, Hiatt and Campbell, 2019).
The values and ethics of the organisation.
The values and ethics that are followed at the NHS have been discussed in the report below.
There are basically six Core values that are ensured by the organisation in order to provide best
possible care to its patients.
 Respect and Dignity- It is the value of NHS that the ones that come in contact of the
social organisation, tend to treat them with utmost respect as well dignity no matter who
it is, patients, staff or families. It comprises of respecting the opinion of the others along
with the needs as well as the privacy in order to promote equality as well as diversity at
the work place.
 Commitment to Quality of Care- The value of commitment to quality of care is required
to be followed by the organisation. The clinical audits are helpful in comparing the
current practices to the gold standard in order to implement the changes.
 Compassion- The NHS aims to follow the value of being kind and empathetic towards
the patients.
 Improvement of lives- The NHS aims at improving the health of each patient. The though
procedure revolves upon the bio psychosocial approach. The health condition of a patient
might get affected due to physical as well as mental health as well as the occupation and
family relationships (Kalemci and Tuzun, 2019).
 Working together for patients- The staff of NHS tends to work together in order to
provide a reliable as well as a compassionate health service for its several patients.
 Everyone counts- The value of NHS states that everyone tends to matter. People need to
be included and further not be discriminated on any specific grounds. The focus is upon
giving distributive justice as well as fair allocation of several resources for those in need.
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Relevant public policies and legislation of the organisation.
There are several public policies as well as legislations that are followed at NHS. They have
been discussed below (Heron and Bruk‐Lee, 2020).
Key Legislations-
 Health and Social care act, 2012- The health and social care act had introduced the first
legal duties in context of health inequalities. The key legislation includes several specific
duties in context of the health bodies that include Department of Health, Clinical
Commission Groups, Public health England which requires the several bodies in order to
have regards in context of local authorities on the public health functions.
 The equality act 2010 is required to establish the equality duties of the several public
sector organisations that aim to integrate the consideration of advancement in terms of
equality in the daily operations of he business.
Supporting legislations-
 The social value act 2012- The social value act tends to require public sector
organisation that include local authorities along with the health sector bodies in order to
consider the several social, economic as well as environmental well being in order to
procure the services and contracts.
 Creation of social value tends to have clear connections with several efforts in order to
reduce the health inequalities while taking action in context of social determinants of the
health which include enhancement of housing and employment.
 The legislation tends to define the social value in reference to the social determinants f
health that can further help in reducing the inequalities within the local region. Also, it
focuses upon the improvement of health and well being of local people and further focus
upon reduction in the demand of several health and other services (Härenstam and
Nyberg, 2021).
Policies at NHS
 Complaints Policy- The policy tends to describe the response that is essential in order to
deal with the complaints that are made in regard to the services as well as the ways in
which they are commissioned. This is an interim policy that allows time for further
consultation.
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 Social media and comment moderation policy- The organisation aims to encourage open
and lively debate along with the decisions in order to publish the comments that are
received through the site and the YouTube channels.
 Patient and public participation policy- The policy focuses upon the NHS constitution for
the patients as well as public for the things they do. The policies tend to participate in the
several projects and programmes of the work (Cauduro And et.al., 2017).
Two forms of Social Identity
Social Identity theory explains the development of the ways in which the individuals tend
to create and define their place in the society. The several forms of Social Identity have been
discussed below.
The self identity theory by Gidden has been discussed below. It will be covering several
aspects of globalisation as well as modernity.
 Global Structure- The global structure is present in the market due to which the
Capitalist and Nation States remain powerful but on the other hand it is constantly
dynamic, changing as well as non predictable.
 Institutions are reflexive- The political and economic factors tend to be reflexive as they
try to steer the events in terms of future while considering the existing and in progress
updates knowledge which is mostly imperfect.
 Significant issues- There are several global problems in context of the manufactured
risks that tend to be faced by most of them and they can not be overcome or escaped.
The examples of these problems are global warming which are real as well as objectively
existing the problems that are not really hyperreal and the tend to bind people together.
 The rapidly changing pace as well as uncertainty can be considered as the fundamental
part of the modernity (Both-Nwabuwe And et.al., 2020).
 The concept of globalisation tends to penetrate the life worlds through the abstract
systems which include money, expert systems, clock time as well as science.
 The media is considered as an important and influential concept but the theory of Gidden
has rejected the concept of hyperreality. The reason behind this is that the media tends
to make people more aware in aspect of the diversity.
 In the late modern society, Giddens calls Duality of structure- The social structures
tends to empower and constrain the people on the basis of class, gender, ethnicity as
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well. The people do not have freedom of doing what they want and hence their freedom
tends to come from the existing sources (Auliana Supriyanto and Harini, 2021).
 In terms of self identity the individuals do not have a pre existing identity on the basis of
the gender , family, locality as well as class and hence identifying about a person
becomes a task that is performed for the person itself as a reflection of result.
Discussion of the concepts like globalisation, modernity and reflexivity with similar and
contrasting organisations.
Globalisation is a process through which the world tends to become more connected with
each other and thus it has resulted upon a massive increment in the trade and cultural exchange.
Globalisation tends to increase the production of goods and services of the organisation.
Modernity is a term used in order to describe the modern period that initially began in
Europe almost hundreds of years ago. The modernity states that economic production has
switched towards industrial and capitalist that focus upon the social class which is a main form
of social division (Alajmi and Alasousi, 2019).
Reflexivity is basically an act of self-reference wherein the the action as well as
examination tends to bend back on. It is basically an act of instigating the actions or examination.
A low level of reflexivity can result in shaping the large environment in aspects of the individual
(Xu and et.al., 2020).
Just like NHS, there are several more organisations like British association of Social
workers that focus upon the concept of Modernity, Reflexivity and Globalisation upon the social
identity.
CONCLUSION
It can be concluded from the report that it is very important for an individual to
understand the work environment of a place. Understanding the work organisation is a concept
that helps in recognising and explaining the inter relationship between the work of the
organisation, team work as well as role and purpose of the organisation. The report has
highlighted the concept while analysing the relationship of evolving the social structure of the
organisation along with the organisational structure of the organisation. The report has
highlighted the concepts of goals and objectives of the organisation as well as the purpose while
considering the perspective of working population for facilitation of the economic welfare in
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context of well being of people. The report has also highlighted the stakeholders of the social
organisation. Several value and ethics are also important for an organisation to practice and
hence several values have been discussed in the report. It is mandatory for the organisation to
follow several policies and legislations that have been included in the report. Also, the social
identity theory of Gidden's have been included while focussing upon the globalisation, modernity
and reflexivity.
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