Coffee House Recruitment and Risk Assessment

This assignment delves into a coffee house's employee selection process, emphasizing its role in service improvement and risk mitigation. The report examines how effective recruitment contributed to the coffee house's growth and ability to regain market position. It also discusses the development of a toolkit to streamline future recruiting efforts, encompassing interview details, resume management, and problem-solving strategies.

Undertake Project Work

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ASSESSMENT ACTIVITY 1.........................................................................................................1
Question 1 Five example of project management tools.........................................................1
Question 2 Sources of information (120)...............................................................................2
Question 3 Process for identifying and managing risk (100).................................................3
Question 4 Five legislations related with managing project..................................................3
ASSESSMENT ACTIVITY 2.........................................................................................................4
TASK 1............................................................................................................................................4
1.1 Blank project charter........................................................................................................4
1.2 Stakeholder register and communication plan.................................................................5
TASK 2............................................................................................................................................7
Develop project plan...............................................................................................................7
TASK 3............................................................................................................................................9
3.1 Actions with roles and responsibilities.............................................................................9
3.2 Support for team members...............................................................................................9
3.3 Establish and maintain record keeping system.................................................................9
3.4 Implement and monitor project .....................................................................................10
3.5 Risk management...........................................................................................................10
3.6 Complete forward project report....................................................................................11
3.7 Deliverables....................................................................................................................11
TASK 4..........................................................................................................................................12
Finalise project.....................................................................................................................12
4.1 Documentations to complete project..............................................................................12
4.2 Transition of team members...........................................................................................12
TASK 5..........................................................................................................................................12
5.1 Draft lesson.....................................................................................................................12
5.2 Final lesson.....................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
With regard of project undertaking, organisation has different benefits which covers
through analysis their problems and issues. Structure and equipments, objectives review can be
develop with evaluation of the enterprise. In this context, present report based on Coffee house
of Australian market. Sydney, NSW is the largest coffee house which set their operations in all
over the 12 nations with 2,861 stores. For gaining insight knowledge of the company, present
report covers project management tools that contribute important part in it. Furthermore, it
includes source of information which requires for developing project in systematic manner.
ASSESSMENT ACTIVITY 1
Question 1 Five example of project management tools
Project management tool Contribution in the project
ASANA Asana combines several types of elements such
as project management, file storage and
collaboration which helps to manage activities
in a team. Coffee house has goal to leading
with manufacturer and retailer for enhance
quality of product in Australia (Rutledge and
et.al, 2011).
SCORO This is another important project management
tool which develop comprehensive solution
and combines features which requires in
software for tasks, contact management,
quotes, team collaboration, billing and
reporting.
BASECAMP Basecamp is preferred tool for different project
management teams who can enjoy modern
social media such as interface and carefree
team. In Coffee House separate dashboard also
showing for client.
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PADIO Padio is a flexible and highly customizable
online hub for team communication and work
as well in Coffee house.
WORKZONE WORKZONE build by experienced and excess
who wanted help agencies and creative teams.
This is because, it includes visibility into all
work which cater for create subtasks and task
dependencies.
Question 2 Sources of information (120)
Document/Source of information Explanation
Project Brief In the present project, coffee house specialises
to sell superior coffee beans that are important
sourced from the world's top quality producers.
Therefore, in this researcher has planned to
expand their operations to leading with
manufacture and retailer of the quality coffee
products in Australia.
Memorandum of understanding In respect to develop understanding of the
business memorandum, strategic goals are
developed in systematic way (Taner, Pekey and
Pekey, 2013). In this way, coffee house has goal
to retain market share in the distribution of
coffee equipments. They also demand to
enhance 10% market share of the cafe retail
business.
Budget plan In the budget plan, project requires assessing
overall cost which include in pursuing several
activities. In this way, project need to be
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included budget for each activity.
Risk management plan Risk management plan includes assessment of
obstacles which face by project researcher. In
this way, project will be done in systematic
manner to accomplish goals and objectives
through reduce problems.
Stakeholder register Stakeholders are those persons who directly
and indirectly attached with the business
operations and functions. Their each activity
influence to coffee shop business. This is
because, they are playing important role for
effective functioning in project.
Communications plan Communication plan includes elements which
need to be communicate in the project for
development and ascertain more effective
functioning.
Question 3 Process for identifying and managing risk (100)
For the successful management of the risk the company firstly have to identify the risk
which will consisting of the risk which can arise in the business of the coffee shop. After, this the
second step which comes is proper analysing about the risk which consists of every single details
about the factors which can result in to arising of the risk. After that at third step it comes about
evaluating the risk and ranking it accordingly for getting prepared to deal with those risks, lastly
after this treatment of the evaluated risk takes place by applying most appropriate strategies and
procedures (Alexander, O'Gorman and Wood, 2010). At last for the best management of risk proper
monitoring and reviewing of risk can be very much helpful which will assist proper treatment of
future risks to the company and develops proper skill to the management of the coffee shop.
Question 4 Five legislations related with managing project
Legislations Explanations
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Electricity Act 1994 This act work for developing contacts which
could be distract from the power lines. Written
approval needed from the relevant authority
which obtained on priority level.
Fire and Rescue services Act 1990 Fire and Rescue services act determines to
prepare potential emergencies with aim to
protect project personnel.
Forestry Act 1959 Forestry act provides reservation for forest,
management and treatment, etc. It includes
timber for the many reserves to accomplish
purpose and objectives.
ASSESSMENT ACTIVITY 2
TASK 1
1.1 Blank project charter
Project title: Applications of the resource kit
Project team: HR manager, staff management and other management team at the coffee shop
Project
Manager: (name, title and contact details)
Project
Sponsor (name, title and contact details)
Project Purpose
Current Situation:
The coffee house has founded that the introduction of the new store nespresso
boutiques in NSW was very much successful and had resulted very adversely to
the sale of the coffee house, in order to deal with it the company decided to carry
out a counter-attack to the Nespresso and retain their current base and to regain
their brand image.
Impact:
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The introduction of new boutique Nespresso had impacted very adversely to the sale of Coffee
house and their clientele base
Opportunities:
There are lots of opportunities for the coffee house to regain their same old position in the
market by developing counter-attack strategies and chances to the development of their coffee
house.
Assumptions:
In order to deal with this strategy, coffee house has decided to perform a recruitment process
having their motive that the new employees ca be helpful for further development with new
techniques.
Constraints:
Process for identifying and managing risk and recruiting the coffee house has founded that their
were lots of limitation in their recruitment process as from 112 only 4 got selected and later in
those 4 recruits only 1 had stayed later.
Project objectives:
The main objective of project was to develop their past image back to the same and to acquire
their previous image in the market.
Project Scope
Scope:
For regaining the market position company can apply various processes such as they ca improve
the quality of their products and improves their staff employees and their management
techniques.
1.2 Stakeholder register and communication plan
Stakeholders Employees Government Customer Supplier Managers
Role Employees
acts as the
most crucial
Government
work to the
maintenance
These are the
main assets of
an
The suppliers
act as the
mediator for
The managers
continuously
work for the
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role in
maintaining
the customer's
relation
of laws and
work
according to
their set
criteria
organisation. the relation
maintenance
between
company and
customers
management
of the
services.
Internal or
external
internal external external external internal
Contribution The
employees
provide
further
productivity
and services
to the
company by
their services
It works
accordingly to
the
management
of company
according to
the policies
and rules
The
Customer's
works to the
further
development
in their profit
making
Suppliers
provides link
in between the
customers and
others
Managers
provides huge
contribution
by the proper
management
of the
functioning in
the firm
Level of
importance
high Medium High Medium high
Level of
interest
Medium high Medium Low high
priority 4 3 4 4 4
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Method of
communication
With the help
of internet
media, Email,
phones, etc.
Notices and
legal
documents
By using Socil
media
Phone and
internet
Meeting,
phone and
others.
Frequency High Medium Low Medium High
Issues if not
involved
Without
involvement
of employees
working of the
company can
be affected.
The policy
can't be
implemented
effectively
Without
involvement
of this
company
cannot work
in an effective
and efficient
manner
Issues in
relation with
supplier can
lead the
company to
their
unmanaged
services to
their potential
customers
Without them
it is hard to
manage their
services
properly.
TASK 2
Develop project plan
Project plan:
17 Mon 9/25/17 3
Auto
Scheduled Strategic planning 5 days Thu 9/21/17 Wed
9/27/17 4
Auto
Scheduled Implementation 7 days Tue 9/26/17 Wed
10/4/17
Auto
Scheduled Team allotment 2 days Tue 9/26/17 Wed
9/27/17 4,5
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Auto
Scheduled Distribution of roles 5 days Thu 9/28/17 Wed
10/4/17 6
Auto
Scheduled Allocation of resources 4 days Thu 9/28/17 Tue 10/3/17 6
Auto
Scheduled Startegy application 4 days Thu 9/28/17 Tue 10/3/17 6
Auto
Scheduled Monitoring 5 days Thu
10/5/17
Wed
10/11/17
Auto
Scheduled Controlling and monitor 5 days Thu 10/5/17 Wed
10/11/17 7
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Budget with using project tool
In this the total budget which is decided was $2000
Expenses Amount
Salaries to staff members $1000
TECHNOLOGICAL AD. $450
Indirect expences (inte. change) $150
Miscellaneous ex. $400
Consult with team members
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After consultation with other team member this extra expances can be reduces from the main
budget of the company.
TASK 3
3.1 Actions with roles and responsibilities
After the recruitment process it is the responsibility of the management for summarising
the outcomes of the meeting which are deciding either to select the recruit or not on the basis of
his qualities, in addition to this it is their responsibilities to confirm and provide every single
information about the roles and responsibilities of newly appointed employees and making them
comfortable about their work and issues which are arising to them (Heizer, 2016).
3.2 Support for team members
For providing better support to the team members company can perform various stragies
for the employee's satisfaction, in addition to this the can also be assisted various other training
methods like coaching on the use of project's tool which will assist them to work with more
developed techniques and updated information about their work.
3.3 Establish and maintain record keeping system
For keeping the records of the system company can apply variety of process such as by
developing electronic filing system in the coffee house and in addition to all this company can
also use cloud based data providing to their customer which will enable them to ensure details
about their functioning (Verzuh, 2015). Applying newly updated resources in the functioning of
the company will enable them to manage their projects plans, good communication with their
stakeholders.
3.4 Implement and monitor project
With the help of implementation and monitoring of the project plan it will enable the
company to develop their better services with contain entries covering their achieved outcomes
by applying Work Background structure in the projects plan it will allow them to develop better
plans and understanding to their projects and their management (Blomquist and Lundin, 2010).
By recording actual expenses in the budget plan will enable the company to accurately
analyse about the future situation and make and develop better plans.
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3.5 Risk management
Arising Risks Ways to the management of risks Required time
Lack of Resources In order to deal with this problem, it can be focus on
the availability of the resources such as introduction
of new technology which will result in the better
services and may be other limitation of resources
such as lack of employees to which proper
recruitment activities can be applied which will
result in better functioning of the company (Henryks,
2011). In addition to this other risk management
such as lack of work force and limitation in the
training activities.
For getting the
proper resources to
the company, it will
take around 4
months.
Change in costs Instant change in costs may result the company to Continuous increase
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change their strategies accordingly, and for the
proper management of that company is required to
keep flexibility in their process to deal with these
types of situations.
in the margin may
be successful for
around 2 months to
the company.
3.6 Complete forward project report
To: - HR manager
Subject: - Information about the project status
This is to inform you that the server is almost ready, and there is requirement of testing it.
Although there are several risk arising in context to the costing and its management because of
such big time in the development process (Ye, 2012).
Thanks and regards
3.7 Deliverables
With the help of this kit, it would be very much easier to conduct the processes of
recruitment and keeping the details of resumes records. It will also assist in the induction and
training of the new recruits to the company.
TASK 4
Finalise project
4.1 Documentations to complete project
At the end of the project, it is come to know about the succession in building the project
kit which will assist in the proper management of the functioning of the Coffee house and also
helps them to develop better recruiting policies which will assist the coffee house for the
selection of most appropriate employees to their company (Saunders, 2011). In addition to all this
it is also providing resources to the assessment of risk in present and future policies.
4.2 Transition of team members
In the whole report it can be learnt about various outcomes which are achieved, such as
proper advancement of the selection process in the coffee house it will unable them to develop
their services and make their working more smooth and progressive direction to achieve their
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position back and make further profit. For the succession of this the tool kit is developed which
will assist in more flawless functioning.
TASK 5
5.1 Draft lesson
During the conduction of report it is come to know that the recruiting process is very
much crucial for the company current market and their further development. This proper
recruiting helped the coffee house to develop their services and this had increased their growth
rate to achieve their goal to become top coffee house and acquires their position back.
5.2 Final lesson
After, proper recruiting in the Coffee house they had also developed a kit which helps
them to perform better recruiting in their company and keeping full details about the interview
and resumes. In addition to this it had also helped to solve various issue.
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